CaribPR Wire » Caribbean business

Family Guardian Insurance Company implements Equisoft/illustrate to meet consumers’ evolving digital expectations

caribpr — Tue, 19 Mar 2024 14:21:19 +0000

The integration of Equisoft/illustrate, a powerful insurance illustration software, streamlines sales processes and accelerates Family Guardian’s digital transformation.

TRINIDAD AND TOBAGO, March 19, 2024 /PRNewswire-HISPANIC PR WIRE/ — Equisoft, a leading global digital solutions provider to the financial industry, is pleased to announce the modernization of Family Guardian Insurance Company’s front-end tools for its insurance businesses.

Family Guardian Insurance Company is a leading insurer in The Bahamas. After the successful implementation of Equisoft/manage solution, integrated with Oracle Insurance Policy Administration (OIPA) system, for their Home Services division, Equisoft was again selected to replace Family Guardian’s Illustrations system for its Financial Services division. The Equisoft/illustrate system was successfully integrated within the agreed-upon timeframe.

“By retiring our legacy system and integrating Equisoft/illustrate we have digitalized our front-end tools enabling us to create efficiencies and enhance service delivery for our customers. We thank the Equisoft team for their support and commend them for their innovation,” says Glen O. A. Ritchie, CPA, Family Guardian President.

“We’re proud that Family Guardian has chosen us to be their trusted partner to implement solutions that meet the evolving expectations of digital consumers,” says Ruben Veerasamy, Senior Vice President, Caribbean at Equisoft. “I am pleased that our speed of implementation has enabled Family Guardian to accelerate their transformation and maintain their leadership in the Bahamian market.”

About Family Guardian

Family Guardian was founded in 1965 and for almost 60 years, has helped Bahamians plan for their future with a broad range of life insurance and investment products offered through its three sales divisions: Home Service, Financial Services and Group Life and Health. With nine sales offices in New Providence, Grand Bahama, Abaco, Exuma and Eleuthera, Family Guardian also has resident sales representatives in Andros, Long Island, Cat Island, San Salvador and Acklins. Family Guardian is a wholly-owned subsidiary of FamGuard Corporation Limited, a publicly traded company listed with The Bahamas International Securities Exchange (BISX). Website: familyguardian.com

About Equisoft

Founded in 1994, Equisoft is a global provider of advanced insurance and investment digital solutions. Recognized as a valued partner by over 278 of the world’s leading financial institutions, Equisoft offers a complete ecosystem of solutions, from innovative front-end applications to extensive back-office services and unique data migration expertise. The firm’s flagship solutions include SaaS policy administration, CRM, financial needs analysis, financial planning, asset allocation, fund and portfolio analysis, quotes and illustrations, electronic application, agency management systems, as well as customer, agent and broker portals. Equisoft is also Oracle’s largest and most experienced partner for the OIPA platform. With its business-driven approach, deep industry knowledge, innovative technology, and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its clients tackle any challenge in this era of digital disruption. For more information, please visit www.equisoft.com.

For more information about Equisoft/illustrate, click here: https://hubs.li/Q02pDQXw0

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Equisoft’s Global Presence Expands with the Opening of New Office in the Caribbean

caribpr — Mon, 15 Jan 2024 14:51:58 +0000

MONTREAL, Jan. 15, 2024 /PRNewswire-HISPANIC PR WIRE/– Equisoft, a leading global digital solutions provider to the financial industry, is pleased to announce the opening of its new office in Trinidad, Port of Spain. This is Equisoft’s tenth international office and marks an exciting milestone for the company as it celebrates its 30^th anniversary.

This expansion reinforces the company’s position as a pioneer in digital transformation solutions for the financial services industry. Equisoft has been a major technology provider to insurers in the Caribbean since 2012. Equisoft’s work with close to twenty insurers in the region created the need for the new office to get closer to the market and customers and to address surging demands in the Caribbean.

This office location will provide optimal service to Equisoft’s current customers and position them to effectively meet the growing demand in the Caribbean.

“As we celebrate Equisoft’s 30^th anniversary, the opening of our new office in Port of Spain, Trinidad, stands as a testament to our commitment to innovation and client satisfaction. This expansion is a milestone for us and underscores our dedication to meeting the evolving needs of our clients and the industry” said Ruben Veerasamy, Equisoft Senior Vice President, Caribbean.

The new office is located at 11-13 Victoria Avenue, 2nd. Floor, Port of Spain, Trinidad.

About Equisoft

Founded in 1994, Equisoft is a global provider of advanced insurance and investment digital solutions. Recognized as a valued partner by over 250 of the world’s leading financial institutions, Equisoft offers a complete ecosystem of solutions, from innovative front-end applications to extensive back-office services and unique data migration expertise. The firm’s flagship solutions include SaaS policy administration, CRM, financial needs analysis, financial planning, asset allocation, fund and portfolio analysis, quotes and illustrations, electronic application, agency management systems, as well as customer, agent and broker portals. With its business-driven approach, deep industry knowledge, innovative technology, and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its clients tackle any challenge in this era of digital disruption. For more information, please visit www.equisoft.com.

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Sovereign Pacific Capital and Uma Shanker Mishra Expand their Reach with SPC Bank, a Global Financial Institution Spanning Europe, Asia, and the Caribbean Region

caribpr — Tue, 14 Nov 2023 20:26:44 +0000

NEVIS, Federation of St. Kitts and Nevis, Nov. 15, 2023 /PRNewswire-HISPANIC PR WIRE/ — Sovereign Pacific Capital (SPC Group),www.spcgroup.org, led by Uma Shanker Mishra, celebrates a significant milestone with the licensing of SPC Bank, a private, international bank, wholly owned by SPC Group, located in Nevis, within the Federation of St. Kitts and Nevis. Technology behemoth Tata Consultancy Services (TCS) has associated with SPC Bank to develop the core banking solutions and the digital security architecture, notably TCS is the fastest growing technology company with a market capitalization of USD $146.58 Billion, In addition, several leading European banks are also in touch with the SPC Bank for corresponding bank relationships. This strategic move aims to take advantage of opportunities in the Caribbean, Europe, and Asia.

Under Mishra’s leadership, SPC Bank, not only acts as a financial institution but also as a catalyst for global impact. Recently, SPC Group unveiled a series of innovative investment portfolios, signalling a commitment to growth, innovation, and regional advancement. This calculated move is set to redefine SPC Group’s global role in the coming years. While details are undisclosed, SPC Group has hinted at launching several philanthropic projects aligned with its commercial initiatives across its operations in 2024, focusing on people, climate resilience, and social sustainability.

In a related development, Uma Shanker Mishra, Chairman of SPC Group and SPC Bank, has been appointed as a Special Advisor to Dr. Denzil L Douglas, Minister of Economic Development and Investment, in the Federal Government of St.Kitts and Nevis, demonstrating his dedication to supporting the Federation’s Sustainable Development Goals. In line with this commitment, SPC Group has successfully negotiated a series of impactful projects in the Federation and Caribbean, contributing to economic growth and regional advancement. These initiatives include the establishment of the SPC Bank Complex, which will serve as the bank’s headquarters and house an International Financial Services Centre. Adding to this, the Suncastle Marina Beach Resort, a five star luxury property, is poised to enhance the Federation’s economic landscape. As part of its pioneering approach, the financial conglomerate will lead the creation of an International Centre of Excellence for Regenerative Medical Research and Clinical Treatments in collaboration with renowned Institutions.

In a rapidly changing world influenced by conflicts, the focus of High-Net-Worth Individuals (HNIs) is shifting towards reliability, safety, convenience, flexibility and responsiveness. Recognizing this shift, SPC Bank, www.spcbank.ch, strategically focuses on the Caribbean, Europe, and Asia, demonstrating a nuanced understanding of regional dynamics. This positioning establishes SPC Bank as a key player in shaping the future of finance in Commonwealth countries. As SPC Bank navigates global uncertainties, it invites key Investors to join the financial institution dedicated to resilience, technology-driven foresight, with a commitment to create positive impact.

For more log in to www.spcbank.ch

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ibex Names Nicola James as Vice President of Operations in Jamaica

caribpr — Wed, 16 Aug 2023 14:26:33 +0000

BPO Veteran Bolsters Leadership Team to Help Drive Growth in the Region

ibex Names Nicola James as Vice President of Operations in Jamaica

Nicola James VP of Operations, ibex Jamaica press release graphic

CARIBPR WIRE, KINGSTON, Jamaica, Aug. 16, 2023: ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Nicola James has been appointed Vice President, Operations, of ibex in Jamaica.

As a highly accomplished and versatile BPO leader, Nicola brings to ibex Jamaica a proven track record of delivering exceptional results in management and customer service across diverse industries and multiple geographies. With over 18 years in the BPO sector, she has amassed a wealth of experience and expertise in driving operational excellence and exceeding client objectives. She will report directly to Tamara Ricketts-Brown, Senior Vice President, Jamaica Country Manager at ibex.

“We are pleased to have Nicola as part of ibex Jamaica,” said Ricketts-Brown. “Throughout her career, she has demonstrated a strong commitment to leadership, fostering a culture of innovation, and adapting quickly to dynamic business environments. Her ability to motivate and inspire teams, leading them to achieve outstanding outcomes will make her a valuable addition to our organization.”

Prior to joining ibex, James was Director of Operations at Itel, and before that, a Senior Account Manager with Sutherland Global Services. Previously, James was an SBU manager at ACS, a Xerox company. James received her tertiary level qualifications from Montego Bay Community College and the University of Technology.

“I am delighted to be part of the ibex team and drive operations as we grow in Jamaica,” said James. “ibex is known for creating an employee experience that in turn enables many of the world’s leading brands to provide the best experience for their customers. I’m excited to take on this new opportunity and aim to deliver excellence in all that I do at ibex.”

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

A photo accompanying this announcement is available HERE

ibex nombra a Nicola James vicepresidenta de operaciones en Jamaica

Líder experimentada de BPO fortalece el equipo de liderazgo para ayudar a impulsar el crecimiento en la región

CARIBPR WIRE, KINGSTON, Jamaica, Aug. 16, 2023: – ibex (NASDAQ: IBEX), un proveedor líder mundial de outsourcing de procesos empresariales (BPO) y soluciones de tecnología de participación del cliente, anunció hoy que Nicola James fue nombrada vicepresidenta de operaciones de ibex en Jamaica.

Como líder de BPO altamente competente y versátil, Nicola trae a ibex Jamaica una trayectoria comprobada en obtener resultados excepcionales en gestión y servicio al cliente en diversos sectores y varias regiones geográficas. Con más de 18 años en el sector de BPO, Nicola acumuló una vasta experiencia y conocimientos para impulsar la excelencia operativa y superar los objetivos del cliente. Se reportará directamente a Tamara Ricketts-Brown, vicepresidenta sénior, gerente de país de Jamaica en ibex.

“Nos complace tener a Nicola como parte de ibex Jamaica”, dijo Ricketts-Brown. “Durante su carrera, demostró un fuerte compromiso con el liderazgo, fomentando una cultura de innovación y adaptándose rápidamente a entornos empresariales dinámicos. Su capacidad para motivar e inspirar a los equipos, llevándolos a lograr resultados sobresalientes, la convertirá en una valiosa adición para nuestra organización”.

Anteriormente de unirse a ibex, Nicola fue directora de operaciones en Itel y, antes de eso, gerente sénior de cuentas en Sutherland Global Services. Anteriormente, Nicola fue gerente de SBU en ACS, una empresa de Xerox. Nicola obtuvo sus calificaciones de nivel terciario de Montego Bay Community College y University of Technology.

“Estoy muy contenga de ser parte del equipo de ibex e impulsar las operaciones mientras crecemos en Jamaica”, dijo Nicola James. “ibex es conocida por crear una experiencia para los empleados que a su vez permite a muchas de las marcas líderes mundiales ofrecer la mejor experiencia a sus clientes. Estoy muy entusiasmada de emprender esta nueva oportunidad y aspiro ofrecer excelencia en todo lo que hago en ibex”.

Acerca de ibex
ibex ofrece servicios de outsourcing de procesos empresariales (BPO) innovadores, marketing digital inteligente, tecnología de adquisición en línea y soluciones de participación del cliente de extremo a extremo para ayudar a las empresas en la adquisición, participación y retención de clientes valiosos. Hoy, ibex opera un modelo de centro de entrega de experiencia del cliente (CX) global que consiste en 31 instalaciones de operaciones en todo el mundo, al mismo tiempo que implementa tecnología de última generación para promover experiencias superiores para el cliente para muchas de las empresas líderes mundiales en los sectores minorista, comercio electrónico, atención médica, tecnología financiera (fintech), servicios públicos y logística.

ibex aprovecha su diverso equipo global de más de 30.000 empleados junto con tecnología líder en el sector, incluyendo su plataforma Wave X, para la gestión de cerca de 200 millones de interacciones críticas con clientes, añadiendo más de $2.2 mil millones en ingresos vitalicios de clientes cada año e impulsando una experiencia de cliente verdaderamente diferenciada. Para más información, visite nuestro sitio web ibex.co y conéctese con nosotros en LinkedIn.

Una foto asociada con este comunicado de prensa está disponible en https://bit.ly/3s4U3sf

100 Partial 50% Scholarships For Caribbean Engineers In Online Master’s Degree

caribpr — Mon, 03 Jul 2023 18:00:56 +0000

CaribPR Wire, NEW YORK, NY, Mon. July 3, 2023: Structuralia, a leader in specialised online education for engineers, in collaboration with the Organization of American States (OAS), is proud to announce the opening of 100 new partial postgraduate scholarships covering 50% of the tuition fee of the selected online master’s degree.

The main purpose of this initiative is to facilitate access to high-quality education and academic excellence for professionals and students from Latin America and the Caribbean interested in expanding their knowledge and skills in areas such as civil engineering; industry, energy, and environment; architecture and building; leadership and management; and digital transformation.

The selection process of the beneficiaries is rigorously carried out, taking into account the ideal profile of the candidates for the chosen master’s degree, the fulfilment of the requirements (being resident in an OAS member country and writing a motivation letter) and the submission of the necessary documentation with their application (copy of identity card, CV/resume and university degree).

The application period for the postgraduate scholarships is open until July 14th, 2023. Those interested can obtain more information on everything related to these scholarships on this website: becasoea.structuralia.com or https://oasscholarships.structuralia.com/.

EDITOR’S NOTE: An image for use with this article is available HERE

Amerijet International Airlines reaches agreement with their Pilots represented by ALPA

caribpr — Fri, 23 Jun 2023 21:37:07 +0000

MIAMI, June 23, 2023 /PRNewswire-HISPANIC PR WIRE/ — Today, pilots at Amerijet, represented by the Airline Pilots Association (ALPA), voted in favor of a new Collective Bargaining Agreement (CBA). The vote comes after Amerijet’s leadership team and ALPA agreed to the terms, which include new pay rates and work rules that would increase schedule flexibility.

“I want to thank the negotiating teams and ALPA for their efforts in reaching this agreement that recognizes our pilots’ contributions,” said Amerijet’s CEO, Tim Strauss. “The union agreement will provide job security for our pilots and allows us to focus on the future with our vision to be the go-to-world-class cargo carrier of choice.”

“This new contract reiterates what many of us have known for decades, Amerijet is a great place to work and spend a career as a pilot,” added Amerijet’s Chief Pilot, Mike Meyer.

Amerijet has rapidly grown its fleet during the past three years and now operates a fleet of 24 Boeing 757 and 767 cargo jets as it expands its scheduled service and subcontracted flights to Europe and Asia.

About Amerijet:

With almost 50 years of experience in the air cargo industry, Amerijet operates its dedicated fleet of freighters from its primary hub at the Miami International Airport to destinations throughout the Caribbean, Mexico, Central America, South America and Europe. Amerijet’s portfolio of worldwide scheduled, long–term and short–term ACMI and CMI charter services provide seamless and transparent transportation solutions for customers shipping time-sensitive, valuable, hazardous material, temperature-controlled, and other commodity types.

More about Amerijet can be accessed at www.amerijet.com.

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Mastercard and The Caribbean Association of Banks Inc Sign a Memorandum of Understanding

caribpr — Mon, 12 Jun 2023 20:00:37 +0000

This agreement will focus on enabling intra and inter regional payments and expanding financial inclusion in the Caribbean.

CARIBPR WIRE, Miami, Florida, Mon. June 12th, 2023 – Mastercard, a global technology company in the payments industry, has announced the signing of a Memorandum of Understanding (MoU) with the Caribbean Association of Banks Inc (CAB), the representative body and recognized voice for banks and other financial institutions in the Caribbean.

The partnership’s central objective is to enable cross-border payments across all CAB member jurisdictions, as a powerful tool to tend to the region’s unbanked and underbanked populations and bolster financial inclusion and economic growth. As part of its commitment, Mastercard will activate its technology, resources, and expertise to help banks successfully integrate this innovative solution into their product offerings, as well as share its knowledge and educational platforms to raise awareness among citizens and small business owners on the benefits of this service and other digital financial tools that can help them reach their fullest potential and improve their living standards.

Mayra Vivacqua, Cluster Lead for Mastercard Caribbean (West & Dutch, Jamaica & East Caribbean, and Puerto Rico), said “We are thrilled to enter into this partnership with the Caribbean Association of Banks Inc, which will drive the region’s digitalization and offer customers across various sectors, including consumers, SMEs, government agencies, B2B, and commercial entities, a safer, easier, and more convenient way of transferring money across borders. The knowledge and data we will leverage from this collaboration will enable us to advance financial inclusion and stimulate economic growth in the Caribbean region.”

Mastercard Cross-Border Services help banks modernize and optimize their global payments business to deliver an experience for people and businesses that is secure, seamless, and certain. Ultimately, the collaboration between Mastercard and the Caribbean Association of Banks Inc will provide unbanked and underbanked populations in the English Caribbean access to modern financial services, allowing them to enjoy the benefits of the digital economy and providing them with priceless payment experiences.

“I am profoundly satisfied at the successful execution of this Memorandum of Understanding. Cognizant of the immense challenges faced by the region, concerning intra and inter regional payments, primarily as a result of the onslaught of de-risking activity, this is certainly a step in the right direction and exemplifies the tireless efforts of the CAB to identify innovative solutions to the challenges of present”, stated Wendy Delmar, Chief Executive Officer of the Caribbean Association of Banks Inc. “The CAB acknowledges the increasing costs and complexity related to the transfer of funds among jurisdictions and is pleased to provide an option to the public via our member banks that is cost efficient and underpinned by the adoption of technology”, she added.

This partnership is part of Mastercard’s commitment to offering solutions that respond to specific market needs, benefiting millions of people in the Caribbean and taking a significant step towards achieving financial inclusion in the region.

***

About Mastercard (NYSE: MA) www.mastercard.com

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

EDITOR’S NOTE: A photo for use with this story is available HERE

PHOTO CAPTION: L-R: Mayra Vivacqua, Cluster Lead for Mastercard Caribbean (West & Dutch, Jamaica & East Caribbean, and Puerto Rico and Wendy Delmar, Chief Executive Officer of the Caribbean Association of Banks Inc.

ibex Sponsors Outsource2Jamaica Conference 2023

caribpr — Wed, 10 May 2023 14:18:26 +0000

Octavia McIntosh of ibex Jamaica to Join Panel Discussion

ibex Sponsors Outsource2Jamaica Conference 2023

The event is taking place from May 10-11 in St. James, Jamaica.

CARIBPR WIRE, KINGSTON, Jamaica, May 10, 2023: ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced its sponsorship of the Outsource2Jamaica Conference 2023 in St. James, Jamaica, May 10-11, 2023. In addition, ibex Senior Director of Talent Acquisition Octavia McIntosh will participate in the Destination Dialogue Panel to discuss Jamaica’s potential as a hub for the global services sector.

“As a global leader and innovator in delivering customer experience (CX) solutions geared for the digital-first marketplace, we are pleased to sponsor the Outsource2Jamaica Conference and support the growing outsourcing sector on the island,” said Tamara Ricketts-Brown, VP of Operations and Jamaica Country Manager, ibex. “Jamaica has earned a place as one of the top markets for BPOs around the globe. ibex views Jamaica as an excellent outsourcing market based on its well-educated English-speaking talent pool, robust infrastructure, and stable government. We continue to invest in growing our operations in Jamaica, where we currently have six sites and more than 7,500 employees.”

The Outsource2Jamaica Conference and Exposition, which is the largest event focused on Jamaica’s Global Services Sector (GSS), is presented by the (GSAJ). GSAJ is the leading representative body serving the Information, Communications Technology, Logistics Outsourcing and Business Process Outsourcing (Contact Center) sectors in Jamaica.

The theme for this year’s Outsource2Jamaica is “Ahead of the Curve”. The program is designed to showcase the resilience, growth and determination of this sector, illustrate how members in Jamaica have grown and pivoted, and promote Jamaica as the leading English-speaking outsourcing hub of the Caribbean.

“ibex is a long-standing and proud member of the GSAJ and will continue to be a champion in the effort to grow the outsourcing industry in Jamaica and bring higher value CX services and support opportunities to the island,” added Ricketts-Brown.

For more information about Outsource2Jaim, please visit https://outsource2jamaica.com/.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

iBEX auspicia Conferencia Outsource2Jamaica 2023

Octavia McIntosh de IBEX Jamaica se une al panel de debate

CARIBPR WIRE, KINGSTON, Jamaica, May 10, 2023: ibex (NASDAQ: IBEX), un proveedor líder mundial de outsourcing de procesos empresariales (BPO) y soluciones de tecnología de participación del cliente, anunció hoy su auspicio de la Conferencia Outsource2Jamaica 2023 en St. James, Jamaica, del 10 al 11 de mayo de 2023. Además, la directora sénior de adquisición de talento de ibex, Octavia McIntosh, participará en el panel de debate de destinos para abordar el potencial de Jamaica como centro para el sector de servicios globales.

“Como líder mundial e innovador en ofrecer soluciones de experiencia del cliente (CX) orientadas al mercado digital, nos complace auspiciar la Conferencia Outsource2Jamaica y apoyar el creciente sector de outsourcing en la isla”, dijo Tamara Ricketts-Brown, vicepresidenta de operaciones y gerente de país de Jamaica para ibex. “Jamaica obtuvo un lugar como uno de los principales mercados para BPO en todo el mundo. ibex percibe a Jamaica como es un excelente mercado de outsourcing basado en su grupo de talentos de habla inglesa y bien educados, infraestructura sólida y gobierno estable. Continuamos invirtiendo en el crecimiento de nuestras operaciones en Jamaica, donde actualmente tenemos seis localidades y más de 7,500 empleados”.

La Conferencia y Exposición Outsource2Jamaica, que es el mayor evento centrado en el Sector de Servicios Globales (GSS) de Jamaica, es presentada por el (GSAJ). GSAJ es el organismo representativo líder dedicado a servir a los sectores de información, tecnología de comunicaciones, outsourcing de logística y outsourcing de procesos empresariales (Centro de Contacto) en Jamaica.

El tema de Outsource2Jamaica de este año es “Ahead of the Curve” (adelantarse a los acontecimientos). El programa está diseñado para demostrar la resiliencia, crecimiento y determinación de este sector, ilustrar cómo los miembros en Jamaica han crecido y pivotado, y promover a Jamaica como el principal centro de externalización de habla inglesa del Caribe.

“IBEX es un miembro orgulloso y de larga tradición del GSAJ y continuará siendo un campeón en el esfuerzo por avanzar el sector de outsourcing en Jamaica y ofrecer servicios de CX de mayor valor y oportunidades de soporte a la isla”, agregó Ricketts-Brown.

Para más información acerca de Outsource2Jaim, visite https://outsource2jamaica.com/.

Acerca de ibex
ibex ofrece outsourcing de procesos de negocios (BPO) innovadores, marketing digital inteligente, tecnología de adquisición en línea y soluciones de participación del cliente de extremo a extremo para ayudar a las empresas en la adquisición, participación y retención de clientes valiosos. Hoy, ibex opera un modelo de centro de entrega de experiencia del cliente (CX) global que consiste de 34 instalaciones de operaciones en todo el mundo, al mismo tiempo que implementa tecnología de última generación para promover experiencias superiores para el cliente para muchas de las empresas líderes mundiales en los sectores minorista, comercio electrónico, atención médica, tecnología financiera (fintech), servicios públicos y logística.

PaySett Corporation expands its payments partnership with the Barbados Automated Clearing House Services Inc. (BACHSI)

caribpr — Wed, 26 Apr 2023 14:45:19 +0000

The real time payments (RTP) solution PayExpedite® will complement the current electronic payments ecosystem to allow for the creation of new payment services in Barbados.

ATLANTA and BRIDGETOWN, Barbados, April 26, 2023 /PRNewswire-HISPANIC PR WIRE/ – PaySett Corporation, a global provider of payment solutions, and BACHSI announced today the launch of the new RTP platform based on the ISO 20022 messaging standard.

Natalie Garraway, immediate past chairman (2020-2022) and current deputy chair (2023) commented, “We are elated to have this platform launched in Barbados. This system will be integral in our digital journey as a country as it offers speed, convenience, and reliability. We are grateful to PaySett for partnering with us (BACHSI) to provide such a solution that covers all those key areas that our citizens and customers have been eagerly requesting in a banking solution.”

Jesus Garcia, VP of Business Development, added, “Our market proven PayExpedite® solution will integrate seamlessly into the Barbados payments ecosystem to serve the government of Barbados’ plans to reduce (and longer term eliminate) the number of cash and cheque transactions while reducing the costs of these traditional payment methods. Each participating financial institution will have at its disposal a robust real time payments platform capable of supporting new service offerings such as emergency payments, P2P payments, digital wallets, eCommerce, and others. The ease, speed, and security capabilities of the PayExpedite® platform will facilitate the country’s transition to a more digital economy.”

These same financial institutions will be able to process consumer, corporate and government payments in real time through a multitude of banking channels. PaySett’s PayExpedite® product has been deployed across multiple countries offering regional financial institutions the opportunity to manage real time payments across their entire geographical market.

About PaySett Corporation

Atlanta Georgia based PaySett Corporation is a global provider of payment software solutions. PaySett provides products/services to assist global financial entities to effectively manage the way money moves throughout their organizations and for their customers. PaySett’s two decades of experience moving payments through national and international payment networks has allowed for the development of advance payment software for assisting global banks with the capability to enhance their regional and global payment network processing capabilities. Twelve of the top twenty global banks process payments through PaySett software.

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Channel Capital Cayman adds new Director to its Fund Governance Team

caribpr — Mon, 17 Apr 2023 15:59:49 +0000

SYDNEY and GEORGE TOWN, Cayman Islands, April 17, 2023 /PRNewswire-HISPANIC PR WIRE/ — Channel Capital Cayman a company within the Channel Capital Group, today announced the expansion of its Cayman Islands team with the appointment of Martin Laufer as Fund Director.

Channel Capital Cayman provides a high quality governance service to investment funds domiciled primarily in the United States, Cayman Islands and other offshore financial centres. The business was established to leverage the deep and specialised experience of its team, and to assist with ongoing compliance with regulatory obligations through a trusted and highly personalised independent director service.

As an experienced independent director, Martin has been providing fund governance and related services to a variety of offshore investment funds since 2017. Prior to joining Channel Capital Cayman, Martin worked for the Maples Group where he served as an independent director covering a wide range of hedge fund, private equity and infrastructure strategies. From the period 2010 to 2017, Martin was a Fiduciary Fund Manager at BNY Mellon Fund Management (Cayman) Limited where he provided fiduciary and administration services to a large portfolio of Cayman unit trusts, hedge funds and funds of funds, and spent time as a senior client accountant at CIBC Bank and Trust Company (Cayman) Limited. Before moving to the Cayman Islands in 2007, Martin worked as a senior tax consultant at KPMG Argentina. Martin is a certified public accountant, a CFA charterholder and a Certified ESG Analyst® (CESGA).

The Cayman Islands is a world leader in the establishment of offshore funds due to its tax-neutrality, stable economy, sophisticated banking sector and professional financial service industry. Approximately 70% of non-US domiciled alternative investment funds managed by US SEC-registered advisors are domiciled in the Cayman Islands.

“We are excited to have Martin join the business,” said Mark Cook, Executive Director, Channel Capital Cayman.

“Martin’s experience has given him valuable insights into the fund governance space, compliance issues and new trends such as ESG investing that are critical to managing offshore investment vehicles in a responsible manner. He will add depth to our governance platform and will work closely with our clients to help them navigate the ever-changing and complex investment and regulatory environment.”

Fund Director at Channel Capital Cayman, Martin Laufer, said: “I am very pleased to be joining Mark and the rest of the Channel Capital Cayman team. It’s critical to stay up to date with regulatory changes and emerging industry trends and I look forward to providing our clients with the guidance and support they need to manage and oversee their fund investments effectively.”

About Channel Capital Cayman

Channel Capital Cayman is an independent directorship service provider to global hedge and private equity funds and investment vehicles primarily domiciled in the Cayman Islands. This expertise helps to strengthen governance by striking the right balance between investors, fund sponsors and other stakeholders. Our services are tailored to the needs of each board, and we provide oversight and related support services to help boards become more effective.

Our team of directors offers a comprehensive and objective service that covers the entire life cycle of a fund, from pre-launch to maturity. We provide an independent, experienced perspective to boards, offering strategic guidance while ensuring compliance with applicable laws and regulations, including anti-money laundering, tax transparency and other governance complexities.

Channel Capital Cayman is part of the Channel Capital Group – a multi-partner asset management business with staff across six global locations and US$23 billion of client assets serviced as of March 31, 2023.

https://www.channelcapital.ky

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