ibex Celebrates Employee Growth & Career Advancement in Jamaica with Third iGrow with ibex Event

Nearly 90 team members promoted, reinforcing commitment to internal talent development and leadership pipeline

CARIBPR WIRE, KINGSTON, Jamaica, Feb. 19, 2025: ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, recently hosted its third iGrow with ibex event in Jamaica, celebrating employee achievements and fostering career growth within the organization. The event, a cornerstone of ibex’s talent development strategy, recognized the 89 Jamaican team members who earned promotions over the past two quarters, highlighting the company’s commitment to nurturing talent from within.

iGrow with ibex is a recognition program designed to empower employees, drive employee development and engagement, and build a robust leadership pipeline. The event provides employees with opportunities to connect with leaders, participate in career pathing discussions, and learn about future career opportunities within the company. This year’s event also celebrated two standout employees: the longest-tenured team member and the most promoted individual at ibex Jamaica, both of whom exemplify the company’s culture of career acceleration.

“At ibex, we believe that our people are our greatest asset,” said Phil Taylor, Senior Vice President and Country Manager for ibex Jamaica. “iGrow with ibex is a testament to our commitment to fostering a culture of growth and opportunity. By investing in our employees’ development, we ensure that ibex remains a place where talent thrives and where future leaders are born.”

The event, led by ibex’s Talent Mobility team, reinforces the company’s focus on internal mobility as a key differentiator. Through initiatives like iGrow with ibex, ibex Jamaica continues to strengthen its foundation by identifying, developing, and elevating talent from within. This approach enhances employee engagement while supporting the company’s ability to scale effectively.

As ibex Jamaica looks to the future, programs like iGrow with ibex will remain central to its mission of creating a workplace where employees can grow, succeed, and achieve their career aspirations.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/09ad0cd0-143c-412d-af6f-a46d0766cc9a

]]> https://caribpr.com/ibex-celebrates-employee-growth-and-career-advancement-in-jamaica-with-third-igrow-with-ibex-event/feed/ 0 https://caribpr.com/ibex-names-phil-taylor-country-manager-for-jamaica/ https://caribpr.com/ibex-names-phil-taylor-country-manager-for-jamaica/#comments Wed, 12 Feb 2025 15:01:03 +0000 caribpr https://caribpr.com/?p=15972 Industry veteran brings over 20 years of experience to lead operations and drive growth in Jamaica

ibex Names Phil Taylor Country Manager for Jamaica

BPO industry veteran to lead operations and drive growth in Jamaica

CARIBPR WIRE, KINGSTON, Jamaica, Feb. 12, 2025: — ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Phil Taylor as Senior Vice President and Country Manager for Jamaica. In his new role, Phil will report directly to David Wilkerson, Executive Vice President of Global Operations, and will oversee the company’s operations and strategic initiatives in Jamaica.

Phil joined ibex two years ago as Vice President of Operations and has since become an integral part of the organization. With over 20 years of experience in the contact center industry, Phil has built a reputation for his people-first leadership style, commitment to excellence, and ability to develop high-performing, collaborative teams. Prior to joining ibex, he held leadership roles at TaskUs and Alorica.

“Phil is an exceptional leader with amazing energy and a passion for empowering teams to thrive,” said David Wilkerson. “We are thrilled to see him take on this expanded role and look forward to the continued success he will bring to our team, our clients, and our business. Phil’s deep industry expertise and unwavering commitment to operational excellence make him the ideal leader to continue our growth trajectory and strengthen our position as one of the top BPOs in Jamaica.”

In his new role, Phil will focus on championing employee development, enhancing operations, fostering strategic partnerships, and fueling overall growth to deliver exceptional results for ibex and its growing roster of blue-chip clients.

“I am honored and excited to take on the country leader role in Jamaica,” said Phil Taylor. “ibex is an incredible organization, and I am proud to be part of a company that truly values and rewards its people, while delivering world-class innovation and service excellence to its clients. I look forward to leveraging my experience to build on the amazing agent-first culture we have at ibex and continue to drive growth in Jamaica.”

Beyond his professional achievements, Phil is a dedicated family man with a passion for sports, travel, and music. An accomplished musician, he frequently performs the U.S. national anthem at NBA and NFL games alongside fellow musicians.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/9eeb643e-9e3f-438f-abbd-015daeafe215

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