CaribPR Wire

Students received laptops, tablets, backpacks, school supplies and bookstore gift vouchers for the new school year

Back-To-School with ibex prepares children for the new school year

CARIBPR WIRE, PORTMORE, Jamaica, Sept. 26, 2024: ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, recently hosted its Back-To-School with ibex event at the company’s Portmore location.

Back-To-School with ibex helps school-aged children of ibex employees prepare for the new school year. Employees from departments across the company in all four Jamaica sites were eligible, including parents with little ones starting school for the first time and those with top performers at the primary and secondary levels. In addition, the Special Country Manager’s Award went to the two top CXC performers along with a new laptop for each.

“Education is the foundation of success, and we are delighted to help support our employees’ children as they begin their next school year,” said ibex SVP of Operations and Jamaica Country Manager Tamara Ricketts-Brown. “ibex brings together the best talent, training, culture and technology in Jamaica to deliver amazing customer experiences for many of the world’s leading brands. By combining our AI-enabled technology, award-winning rewards and recognition programs, and exciting career development opportunities, we offer an engaging and rewarding employee experience that helps our agents grow and succeed.”

In Jamaica, ibex has been recognized for its outstanding culture, employee experience, development opportunities and service, including Best Place to Work for Women in Central America and the Caribbean by Great Place to Work, Nearshore Company of the Year by Nearshore Americas, and Central America and Caribbean Company of the Year by Frost & Sullivan.

ibex is hiring 1,300 new agents in Jamaica over the next two months for multiple client programs supporting top brands in exciting industries, such as retail, technology, health and beauty, and transportation logistics.

Join the winning team at ibex to realize your dream – apply here: https://www.ibex.co/join-us/jamaica/.

About ibex

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/fb4f7a9a-ab71-4854-87a1-cc53bfe36f61

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Dynamic Leader Brings 20+ Years of Operations Experience to Award-Winning BPO

ibex Appoints Tamara Ricketts-Brown Jamaica Country Manager

Tamara Ricketts-Brown Jamaica Country Manager press release graphic

CARIBPR WIRE, KINGSTON, Jamaica, June 28, 2023: ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Tamara Ricketts-Brown has been appointed Senior Vice President and Country Manager of ibex in Jamaica.

With more than 20 years of experience serving the Retail, Travel, Finance, and Insurance verticals and leading multiple departments, including HR, Recruiting, Facilities, Security, and Employee Engagement, Ricketts-Brown will lead ibex’s operations in Jamaica and report to David Wilkerson, EVP of Operations at ibex.

“We are delighted to welcome Tamara to the growing ibex family,” said David Afdahl, Chief Operations Officer at ibex. “A dynamic operations leader with deep CX experience and a proven track record of success in managing and developing large teams, Tamara is the ideal person to drive our continued growth and success in Jamaica.”

Prior to joining ibex, Tamara was with Sutherland Global Services for five years. Previously, she spent more than 13 years at Xerox in multiple senior-level roles, including Division Vice President. Tamara holds an MBA from the University of Sunderland.

“I am excited to join ibex and lead the company’s fast-growing operations in Jamaica,” said Ricketts-Brown. “ibex brings together the best talent, training, culture, and technology in Jamaica to deliver amazing customer experiences for many of the world’s leading brands. I look forward to applying my skills, expertise, and passion to build on ibex’s tremendous success by developing and implementing initiatives that create an even better experience for our employees and greater value for our clients.”

Since opening its first site in Jamaica in 2016, ibex has been recognized for its culture, employee experience and development, and service, having been selected as Best Place to Work for Women in Central America and the Caribbean by Great Place to Work, Nearshore Company of the Year by Nearshore Americas, and Central America and Caribbean Company of the Year by Frost & Sullivan.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthtech, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/40f206fa-e9f1-4481-8151-f857c91697af

ibex nombra a Tamara Ricketts-Brown gerente de país en Jamaica

Líder dinámica aporta más de 20 años de experiencia en operaciones al galardonado BPO

ibex nombra a Tamara Ricketts-Brown, gerente de país en Jamaica

Comunicado de prensa gráfico de Tamara Ricketts-Brown, gerente de país en Jamaica

CARIBPR WIRE, KINGSTON, Jamaica, June 28, 2023: ibex (NASDAQ: IBEX), un proveedor líder mundial de outsourcing de procesos empresariales (BPO) y soluciones de tecnología de participación del cliente, anunció hoy que Tamara Ricketts-Brown fue nombrada vicepresidenta sénior y gerente de ibex en Jamaica.

Con más de 20 años de experiencia sirviendo a los sectores minorista, viajes, finanzas y seguros y liderando varios departamentos, incluyendo recursos humanos, reclutamiento, instalaciones, seguridad y participación de los empleados, Ricketts-Brown liderará las operaciones de ibex en Jamaica y se reportará a David Wilkerson, vicepresidente ejecutivo de operaciones de ibex.

“Estamos muy contentos de dar la bienvenida a Tamara a la cada vez más extensa familia ibex”, dijo David Afdahl, director de operaciones de ibex. “Una líder dinámica en operaciones con una profunda experiencia en CX (experiencia del cliente) y una trayectoria comprobada de éxito en gestión y desarrollo de grandes equipos, Tamara es la persona ideal para impulsar nuestro crecimiento y éxito continuos en Jamaica”.

Antes de unirse a ibex, Tamara trabajó en Sutherland Global Services durante cinco años. Anteriormente, permaneció más de 13 años en Xerox en varios roles de nivel ejecutivo, como vicepresidenta de división. Tamara cuenta con un MBA de University of Sunderland.

“Estoy muy emocionada de unirme a ibex y liderar las operaciones de rápido crecimiento de la empresa en Jamaica”, dijo Ricketts-Brown. “ibex reúne el mejor talento, capacitación, cultura y tecnología en Jamaica para ofrecer experiencias increíbles al cliente para muchas de las marcas líderes mundiales. Espero aplicar mis conocimientos, experiencia y pasión para continuar el extraordinario éxito de ibex con el desarrollo e implementación de iniciativas que crean una experiencia aún mejor para nuestros empleados y un mayor valor para nuestros clientes”.

Desde la apertura de su primer sitio en Jamaica en 2016, ibex fue reconocida por su cultura, experiencia, desarrollo del empleado y servicios y fue seleccionada como el Mejor lugar para trabajar para la mujer en Centroamérica y el Caribe por Great Place to Work, Empresa Nearshore del año por Nearshore Americas y Empresa del año en Centroamérica y el Caribe por Frost & Sullivan.

Acerca de ibex
ibex ofrece outsourcing de procesos empresariales (BPO) innovadores, marketing digital inteligente, tecnología de adquisición en línea y soluciones de participación del cliente de extremo a extremo para ayudar a las empresas en la adquisición, participación y retención de clientes valiosos. Hoy, ibex opera un modelo de centro de entrega de experiencia del cliente (CX) global que consiste de 34 instalaciones de operaciones en todo el mundo, al mismo tiempo que implementa tecnología de última generación para promover experiencias superiores para el cliente para muchas de las empresas líderes mundiales en los sectores minorista, comercio electrónico, tecnología de salud, tecnología financiera (fintech), servicios públicos y logística.

ibex aprovecha su diverso equipo global de más de 30.000 empleados junto con tecnología líder en el sector, incluyendo su plataforma Wave X, para la gestión de cerca de 200 millones de interacciones críticas con clientes, añadiendo más de $2.2 mil millones en ingresos vitalicios de clientes cada año e impulsando una experiencia de cliente verdaderamente diferenciada. Para más información, visite nuestro sitio web ibex.co y comuníquese con nosotros en LinkedIn.

na foto asociada con este comunicado de prensa está disponible en https://www.globenewswire.com/NewsRoom/AttachmentNg/40f206fa-e9f1-4481-8151-f857c91697af/spa

MIAMI, June 23, 2023 /PRNewswire-HISPANIC PR WIRE/ — Today, pilots at Amerijet, represented by the Airline Pilots Association (ALPA), voted in favor of a new Collective Bargaining Agreement (CBA). The vote comes after Amerijet’s leadership team and ALPA agreed to the terms, which include new pay rates and work rules that would increase schedule flexibility.

“I want to thank the negotiating teams and ALPA for their efforts in reaching this agreement that recognizes our pilots’ contributions,” said Amerijet’s CEO, Tim Strauss. “The union agreement will provide job security for our pilots and allows us to focus on the future with our vision to be the go-to-world-class cargo carrier of choice.”

“This new contract reiterates what many of us have known for decades, Amerijet is a great place to work and spend a career as a pilot,” added Amerijet’s Chief Pilot, Mike Meyer.

Amerijet has rapidly grown its fleet during the past three years and now operates a fleet of 24 Boeing 757 and 767 cargo jets as it expands its scheduled service and subcontracted flights to Europe and Asia.

About Amerijet:

With almost 50 years of experience in the air cargo industry, Amerijet operates its dedicated fleet of freighters from its primary hub at the Miami International Airport to destinations throughout the Caribbean, Mexico, Central America, South America and Europe. Amerijet’s portfolio of worldwide scheduled, long–term and short–term ACMI and CMI charter services provide seamless and transparent transportation solutions for customers shipping time-sensitive, valuable, hazardous material, temperature-controlled, and other commodity types.

More about Amerijet can be accessed at www.amerijet.com.

Photo - https://mma.prnewswire.com/media/2129630/Amerijet_International_Airlines_Plane.jpg

CARIBPR WIRE, London, Oct. 04, 2022: Gordon Brothers, the global advisory, restructuring and investment firm, has been appointed as the exclusive selling agent for the tall ship Lord Nelson on behalf of Jubilee Sailing Trust Limited after the company was placed into Administration.

Gordon Brothers is managing the disposition of Lord Nelson and marketing it for sale to the international marine and yacht markets.

Lord Nelson was built in 1985 and is the first tall ship in the world designed to accommodate personnel of all physical abilities to sail alongside the ship’s crew. Between 2012 and 2014, the ship completed a circumnavigation of the world with a full complement of sailors of various abilities on board. Lord Nelson was used for training purposes on behalf of charitable organizations when the ship wasn’t sailing at various races and regattas.

“Lord Nelson presents prospective buyers within the marine and shipping industry a unique opportunity to purchase a ship designed to accommodate any individual who sails,” said Simon Bamford, Director, Commercial & Industrial at Gordon Brothers. “As we continue to grow within the marine, shipping and offshore markets, we leverage our in-house sector expertise backed by decades of asset experience for engagements like Lord Nelson.”

“We’re pleased to partner with Gordon Brothers on this engagement,” said Joint Administrator Richard Lewis of Grant Thornton UK LLP. “Given their many years of buying, selling and valuing assets, they were a natural choice to help us realise value for the benefit of the company’s creditors.”

For more information about Lord Nelson and ship specifications, please visit Gordon Brothers’ website: https://uk-assets.gordonbrothers.com/assets-for-sale/assets/t/tall-ship-lord-nelson

Gordon Brothers has established a dedicated marine services and valuations practice that leverages decades of experience buying, selling and valuing assets in the commercial and industrial economy across Australia, Brazil, Canada, the U.K., Europe, Japan and the U.S. The firm provides advisory services including fleet and vessel renewal analysis, disposition and investment strategies.

About Gordon Brothers
Since 1903, Gordon Brothers (www.gordonbrothers.com) has helped lenders, management teams, advisors and investors move forward through change. The firm brings a powerful combination of expertise and capital to clients, developing customized solutions on an integrated or standalone basis across four services areas: valuations, dispositions, financing and investment. Whether to fuel growth or facilitate strategic consolidation, Gordon Brothers partners with companies in the retail, commercial and industrial sectors to provide maximum liquidity, put assets to their highest and best use and mitigate liabilities. The firm conducts more than $100 billion worth of dispositions and appraisals annually and provides both short- and long-term capital to clients undergoing transformation. Gordon Brothers lends against and invests in brands, real estate, inventory, receivables, machinery, equipment and other assets, both together and individually, to provide clients liquidity solutions beyond its market-leading disposition and appraisal services. The firm is headquartered in Boston, with over 30 offices across five continents.

About Jubilee Sailing Trust Limited
On 26 August 2022, Richard Lewis and Sarah O’Toole of Grant Thornton were appointed Joint Administrators of Jubilee Sailing Trust Limited. The principal asset of the Company is the tall ship, Lord Nelson. The Company is a subsidiary of the charity Jubilee Sailing Trust (the Charity). The Charity operates another tall ship (Tenacious) via a separate subsidiary Jubilee Sailing Trust (Tenacious) Limited. Tenacious and Lord Nelson are the only tall ships in the world designed and built to be sailed by a truly mixed ability crew, including people with a wide variety of impairments and health conditions. For the avoidance of doubt, both the Charity and Jubilee Sailing Trust (Tenacious) Limited continue to trade and operate Tenacious.

Attachment

• Tall Ship Lord Nelson

Enabled by TTBizLink, a Single Electronic Window System build by CrimsonLogic

PORT OF SPAIN, Trinidad & Tobago, May 23, 2014 /PRNewswire/ — CrimsonLogic, a leading provider of eGovernment solutions and services headquartered in Singapore, announced that five new E-Services on TTBizLink will be launched by the Honourable Senator Vasant Bharath, Minister of Trade, Industry, Investment and Communications.

Developed by CrimsonLogic, TTBizLink is a Single Electronic Window for Trade, Investment and Business facilitation built for the Government of the Republic of Trinidad and Tobago (GORTT).  The E-Services going live are: E-Goods Declaration, E-Maritime Services, E-Vendor Registration, E-National Insurance Board Registration, E-Board of Inland Revenue and E-Value Added Tax Registration.

TTBizLink is the second Single Electronic Window (SEW) built by CrimsonLogic that integrates a host of business facilitation E-Services to improve the ease of doing business in the country.  Other SEW systems by the company were mainly focused on international trade and automation of import and export documentation.

The TTBizLink system was able to successfully reduce transaction times significantly (ranging from 2.5 to 28 times improvement in time saving — please refer to table), enabling Trinidad and Tobago to positively enhance its overall international competitiveness for trade, foreign investments and the ease of doing business.

E-Service                     Lead Agency                        Improvement

E-Company

 Registration                 - Ministry of Legal Affairs        7 days to 3 days*

-------------                 ---------------------------        ----------------

E-Permits

 and                           Investment and Communications

 Licences                      -Ministry of Trade, Industry,     4 weeks to 1 day*

                              - Ministry of Food Production

                              - Ministry of Health

E-

 Certificates

 of Origin                    - ExporTT                          1 day to 30 minutes*

                               -Trinidad and Tobago Chamber of

                               Commerce and Industry

---                           --------------------------------

E-Work

 Permits                      - Ministry of National Security    6 weeks to 2.5 weeks*

E-Import

 Duty                          Investment and Communications

 Concessions                   -Ministry of Trade, Industry,     6 weeks to 12 days*

------------                  ------------------------------     ------------------

E-Fiscal                       -Ministry of Trade, Industry,

 Incentives                    Investment and Communications     6 weeks to 11 days*

-----------                   ------------------------------     ------------------

*Source: Ministry of Trade, Industry, Investment and Communications,

 Trinidad & Tobago

Since phase one of the system went live in February 2012, the international ranking of Trinidad and Tobago — based on the World Bank Ease of Doing Business Index, has improved from 81 in year 2010 to 66 in 2014 globally.

With this phase two launch, TTBizLink now integrates eight Ministries and 18 government agencies (please refer to table) and involves paperless documentation and automated approvals for a multitude of areas such as Import and Export licenses, Fiscal Incentives, Work Permits, Company Registration, Certificates of Origin, Tax ID registration etc.

The Honourable Senator Vasant Bharath, Minister of Trade, Industry, Investment and Communications said: “Through TTBizLink, the Government of Trinidad & Tobago has been able to demonstrate the enabling role of ICT in significantly improving the country’s ease of doing business.”

In 2013, TTBizLink won first place in the prestigious United Nations Public Service Awards for the category of ‘Promoting Whole-Of-Government Approaches in the Information Age’.

“As a Singapore company, TTBizLink is our most comprehensive Single Electronic Window system in the whole of Latin America and the Caribbean,” said Saw Ken Wye, CEO of CrimsonLogic.  “We are extremely honoured to have shared our expertise and experience to support this project.  We are also proud to be a key partner to Trinidad and Tobago’s eGovernment journey to transform the country’s economy and trade.

“We continue see the Caribbean region as an important part of our growth strategy.  Various emerging markets have shown strong demands for trade facilitation and eGovernment solutions.  We hope to leverage on the opportunities to support these governments and their citizens’ needs to progress their countries to the next level of growth and prosperity.”

About CrimsonLogic Pte Ltd

CrimsonLogic is an organisation that customers globally can trust to deliver world-class eGovernment solutions that creates value for citizens and businesses.  For more than 25 years, CrimsonLogic has collaborated with governments and organisations to drive innovative and sustainable solutions in Trade Facilitation, eJudiciary and eCitizen Services that positively impact lives and communities.  For more information, please visit www.crimsonlogic.com.

Media Contacts:

Francis Huan
CrimsonLogic Pte Ltd
Tel: +65-6887-7173
Mobile: +65-9820-5994
Email: [email protected]