Archive for the ‘Business’ Category

International CBI Units Put Extra Focus on Due Diligence Processes Amid Global Risks: CS Global Partners

CARIBPR WIRE, London, May 13, 2022:  The Financial Times’ Private Wealth Management (PWM) magazine has hosted a virtual panel discussion on the impact of global risks on countries with Citizenship by Investment (CBI) programmes.

As part of its PWM Perspectives series, the four-part panel discussion shares the views and insights of notable experts from major due diligence investigation agencies including Karen Kelly, director of strategy and development at Exiger; Eddy Leviton, chief operating officer at Fact WorldWide and Heyrick Bond Gunning, chief operating officer at S-RM.

In the last instalment, the panel moderated by Yuri Bender, editor in chief of Professional Wealth Management magazine, discusses how international CBI units are putting extra focus on due diligence processes amid global risks.

Global political risks are unfortunately a reality for many people across the world and investors across a number of jurisdictions are constantly looking for ways to distance themselves from restrictive regimes. This means that suitable safeguards need to be in place to ensure that the verification of applicants from territories deemed to be of higher risk which poses potential difficulties is of the strictest measures.

In response to this, Karen Kelly, director of strategy and development at Exiger says “Any risk needs to be viewed in context – whether its political exposure or jurisdictional risk. Each CBI country has their own risk appetite or threshold.”

“Intelligence agencies are not there to make decisions on behalf of countries as to who should or should not be approved but rather, they provide client countries with the facts and information needed to arm the CBI Units with the details they need to say this person is above or below the risk threshold we have for acceptance. It is important to also keep in mind that CBI Units will also consider the information they get from other sources such as law enforcement agencies.”

In response to Yuri Bender’s question of whether it is necessary to apply a deeper and enhanced due diligence process on high-risk applicants and a lighter version for others, Eddy Leviton, chief operating officer at Fact WorldWide says “We carry out the same stringent levels of investigations and checks for all applicants and dependents. We do not discriminate because when we get an application, we do not know whether that applicant will be high risk or low risk – whether they declare that they are wealthy or if they have managed to scrape enough money to purchase alternative citizenship, we apply the same verification and due diligence process to all applicants. We provide a risk profile to the client to enable them to make the ultimate decision.”

There is never a scenario where a ‘lighter’ version would be applied to an applicant when it comes to due diligence. All applicants undergo the same level of scrutiny, and should an applicant be flagged as high risk, additional due diligence will be applied.

A multi-layered due diligence system is an essential element of any successful CBI programme, as it combines internal government checks with research by specialist third-party due diligence firms and assessments by regional and international bodies. The rigour put around due diligence ensures that individuals of only the highest integrity are successful.

The Caribbean has been under immense pressure over the last few years – with deadly hurricanes increasing in number and tourism decreasing due to the pandemic. This has led some to believe that these jurisdictions sometimes ignore red flags instituted by pan-regional anti-crime bodies because they badly need the money.

Heyrick Bond Gunning, chief operating officer at S-RM says that these Caribbean nations are taking a “longer-term view in terms of the integrity of their programmes.”

“Caribbean nations have realised how vital CBI funds are to their economies and maintaining the integrity of the programmes is essential for the entire region. There’s no point in having a quick win if it will jeopardise their status, which could result in the banks not wanting to do business with them meaning the programmes fall over straight away anyway.

“Caribbean nations are working very hard to fix mistakes made in the past as they are acutely aware of the scrutiny they are under at the moment, and therefore we have not seen any problematic individuals being accepted into these programmes recently.”

When responding to how the COVID-19 pandemic has impacted the CBI industry and the due diligence which enables its functioning, Gunning adds, “There has been a huge reliance on tourism which has really dropped away over the last couple of years and that has certainly put a lot more pressure on the units.

“It’s important to note that the units have become a lot more focused on their processes and how they run themselves to become as efficient as possible so that they can ensure that they are making the most of opportunities in terms of the applicants presenting themselves, within that there hasn’t been a compromise on the due diligence as they understand how important a part it plays and they want to be able to hold their hands up and say ‘we have external third parties auditing all our applicants at least twice but usually three or four times when you bring in to play the security agencies or Organisation of Eastern Caribbean States (OECS) to ensure that there isn’t a compromise on due diligence.”

Proper due diligence practices show a nation’s commitment to ensuring that its programme remains transparent and effective at evaluating potential candidates for citizenship. It is, therefore, a measure of that programme’s integrity.

Increasingly, strict anti-terrorism and anti-money laundering legislation has prompted some governments to exclude applicants of certain nationalities from their programmes or to restrict funds transferred from certain jurisdictions, in order to ensure compliance with international sanctions.

A multi-layered due diligence system, rooted in law and subject to procedural rules and policies, is an essential element of any successful CBI programme, as it combines internal government checks with research by specialist third-party due diligence firms, and assessments by regional and international bodies. Failures in due diligence harm the reputation of a host country and its programme, and these failures often have widespread consequences for the entire industry.

Funds from CBI programmes often provide a vital source of income for some countries, especially in times of crisis – as is often the case for Caribbean countries devastated by hurricanes – these countries value the investment that goes into their economies as it allows them to be economically self-sustainable.

“Caribbean nations are some of the most transparent in terms of reporting on their due diligence processes which has positively impacted their brand and reputation in the international market,” adds Paul Singh, director at CS Global Partners – an international government marketing agency.

“We have been doing ongoing work to help countries realise the importance of protecting and enhancing not only their reputation in the international community but also ensuring that their citizens and applicants know that they are investing in reputable and trusted brands for their businesses and families.”

Professional Wealth Management, from the FT Group, is the premier resource for private banking and mutual fund coverage in Europe, Asia and beyond.

Watch the full four-episode PWM Perspectives series on due diligence here.

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Flex Seal Expands Retailers in the Caribbean

WESTON, Fla., May 3, 2022 /PRNewswire-HISPANIC PR WIRE/ – The global Flex Seal® Family of Products is filling gaps, cracks and holes across the Caribbean. And many of their products are now available at a variety of retailers in Barbados, Bermuda, Guyana, Puerto Rico, Trinidad and Tobago, and St. Lucia.

Available products include Flex Seal, Flex Tape®, Flex Glue®, Flex Seal Liquid®, Flex Shot® and the Flex Seal Mini® products, each in a variety of their respective colors. These products are available at over 30 locations in-store and on some websites.

“The whole Flex Seal Family joins me in the excitement of this new opportunity and growth for our company,” said Phil Swift, CEO, Inventor and Spokesperson. “We are proud to partner with these new retailers and expand our offering of products to more countries globally.”

It’s important to protect your home and property during the storm season, and The Flex Seal Family of Products is there for you. Each product is useful for a variety of fixes and weatherizing around the home.

About The Flex Seal Family of Products
Swift Response, LLC is the distributor and marketer of The Flex Seal® Family of Products. Founded in 2011, the company provides a variety of DIY home repair and maintenance products specializing in waterproofing, adhesive, bonding and sealing.

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ARCHIPELAGO ANNOUNCES APPOINTMENT OF DOMINICAN TO IT’S GLOBAL EXECUTIVE COMMITTEE

JAKARTA, Indonesia, April 29, 2022 /PRNewswire-HISPANIC PR WIRE/ — Dominican, Jose Luis Leonardo, has been promoted to Vice President – The Americas by Southeast Asian international hotel management group, Archipelago. The internal promotion also sees him joining the Global Executive Committee of Archipelago and is effective immediately.

Jose Luis Leonardo, has been promoted to Vice President

“Since joining our Group, initially as General Manager of our first hotel in Cuba, GRAND ASTON Cayo Las Brujas and then as Director of Operations – The Americas, Jose Luis has shown incredible leadership skills in developing our business in the region, under very difficult operational conditions. From day one, Jose Luis understood the capabilities of our Group, our owner centric ethos, the vision of our leadership and the very ambitious tactical plans we had put in place to support our regional expansion. His new role supports and accelerates these plans. Archipelago has a strong track record of developing local talent and Jose Luis’s progression to Global Executive Committee is testament to that.” said Gerard Byrne, Managing Director, Archipelago.

Archipelago is currently experiencing rapid growth in its hotel portfolio in Asia, the Middle East and the Caribbean with over 30,000 rooms operating and a further 10,000 under development globally. Following significant investment in its technology and digital platforms in recent years, Archipelago is now partnering with and significantly improving the performance of independent hotels and hotel groups with Powered by ARCHIPELAGO, its plug and play online connectivity, distribution and revenue management vertical, together with its 10 core brands that cover all hotel categories.

With a presence in the Dominican Republic already, Archipelago’s ambitious regional expansion plan will add 3,500 rooms to its portfolio across the rest of the Caribbean, Mexico, Central America and Columbia by the end of 2023.

About Archipelago

Southeast Asia’s largest privately owned hotel management group, operating more than 150 hotels, with a further 200 hotels under development across Southeast Asia, the Caribbean and the Middle East. A trusted hotel company with a long track record and more than 40,000 rooms operating or under development in over 60 destinations with award winning brands including ASTON, Collection by ASTON, Alana, Huxley, Kamuela, Harper, Quest, Neo, fave, Nordic and Powered by ARCHIPELAGO.

archipelagointernational.com .

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ibex Cares: Jamaica Team Raises $1 million JMD to Help Coworker

CaribPR Wire, PORTMORE, Jamaica, April 27, 2022: ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced its team in Jamaica raised $1 million JMD to help pay for new prosthetic legs for teammate Charmonique Willis. Willis lost her legs when she was two years old and needs new prosthetics.

“I would like to thank ibex and all my co-workers for this wonderful gift,” said Willis. “This company treats you like family. I love and appreciate ibex for all they have done.”

In addition to raising funds to help Willis, ibex is committed to the fight against breast cancer and plans to make a donation to the Jamaica Cancer Society later this year. The company also supports local children’s homes across the island and has donated educational tablets to various schools.

“We are all so proud of our team here in Jamaica for their overwhelming compassion and generosity for our dear friend and colleague, Charmonique,” said Jaime Vergara, SVP and Country Manager, ibex. “ibex cares about our people and has a long history of giving to help support the communities where they live and work.”

ibex is the leading BPO in Jamaica with six facilities, including Ocho Rios, Portmore and Kingston, and is growing across multiple vertical markets, such as travel and hospitality, insurance, finance, retail, and others. This growth is helping to further reinforce Jamaica’s position as a global shared services hub that is digitally transforming our clients’ customer experience.

ibex recently celebrated the 5th anniversary of ibex Cares, its philanthropic program that supports local communities where the company operates. This year, the program will be responsible for giving more than $250,000 in donations to local charities and causes.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/6ea21bb9-516e-4f09-9b21-bd51850514a8

ibex Cares: Equipo de Jamaica recauda $ 1 millón de JMD para ayudar a compañera de trabajo

CaribPR Wire, PORTMORE, Jamaica, April 27, 2022: – ibex (NASDAQ: IBEX), un proveedor líder mundial de externalización de procesos de negocios (BPO) y soluciones de tecnología de participación del cliente, anunció hoy que su equipo en Jamaica recaudó $ 1 millón de dólares jamaiquinos (JMD) para ayudar a pagar las nuevas prótesis de piernas para su compañera de equipo, Charmonique Willis. Charmonique perdió las piernas cuando tenía dos años y necesita nuevas prótesis.

“Me gustaría agradecer a ibex y a todos mis compañeros de trabajo por este maravilloso regalo”, dijo Charmonique. “Esta empresa te trata como familia. Quiero y aprecio a ibex por todo lo que han hecho”.

Además de recaudar fondos para ayudar a Willis, ibex mantiene su compromiso con la lucha contra el cáncer de mama y planea hacer una donación a la Jamaica Cancer Society a finales de este año. La empresa también apoya hogares infantiles locales en toda la isla y donó tabletas educativas a varias escuelas.

“Todos estamos muy orgullosos de nuestro equipo aquí en Jamaica por su abrumadora compasión y generosidad para nuestra querida amiga y colega, Charmonique”, dijo Jaime Vergara, vicepresidente sénior y gerente de país de ibex. “ibex se preocupa por nuestra gente y tiene una larga historia de donaciones para ayudar a apoyar a las comunidades donde viven y trabajan”.

ibex es el BPO líder en Jamaica con seis instalaciones, incluyendo Ocho Ríos, Portmore y Kingston, y está creciendo en varios mercados verticales, como viajes y hospitalidad, seguros, finanzas, minorista y otros. Este crecimiento ayuda a reforzar aún más la posición de Jamaica como un centro global de servicios compartidos que está transformando de forma digital la experiencia de consumo de nuestros clientes.

ibex recientemente celebró el quinto aniversario de ibex Cares, su programa filantrópico que apoya a las comunidades locales donde opera la empresa. Este año, el programa se encargará de entregar más de $ 250,000 en donaciones a organizaciones benéficas y causas locales.

Acerca de ibex
ibex ofrece externalización de procesos de negocios (BPO) innovadores, marketing digital inteligente, tecnología de adquisición en línea y soluciones de participación del cliente de extremo a extremo para ayudar a las empresas en la adquisición, participación y retención de clientes valiosos. Hoy, ibex opera un modelo de centro de entrega de experiencia del cliente (CX) global que consiste de 34 instalaciones de operaciones en todo el mundo, al mismo tiempo que implementa tecnología de última generación para promover experiencias superiores para el cliente para muchas de las empresas líderes mundiales en los sectores minorista, comercio electrónico, atención médica, tecnología financiera (fintech), servicios públicos y logística.

ibex aprovecha su diverso equipo global de más de 30.000 empleados junto con tecnología líder en el sector, incluyendo su plataforma Wave X, para la gestión de cerca de 200 millones de interacciones críticas con clientes, añadiendo más de $2.2 mil millones en ingresos vitalicios de clientes cada año e impulsando una experiencia de cliente verdaderamente diferenciada. Para más información, visite nuestro sitio web ibex.co y comuníquese con nosotros en LinkedIn.

Una foto adjunta a este comunicado de prensa está disponible en https://www.globenewswire.com/NewsRoom/AttachmentNg/6ea21bb9-516e-4f09-9b21-bd51850514a8


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Caribbean Employment Services Introduce New Initiative to Help to Support a Sustainable Approach to Business in the Caribbean

BARBADOSApril 5, 2022 /PRNewswire-HISPANIC PR WIRE/ — Following the successful launch of its Optimal Recruitment Advertising Campaigns and Recruitment Partner Programmes, the team at Caribbean Employment Services is introducing a new initiative to help the clients it works with support a sustainable approach to business in the Caribbean.

As a business based in the Barbados, Caribbean Employment Services is increasingly aware of the importance of sustainability in protecting the beautiful Islands and supportive of the focus that Governments, organisations and companies are placing on sustainability and its importance to everyone’s future.

Keen to work with businesses and organisations that recognise the importance of economic, social and environmental sustainability, both in the Caribbean and globally, the team at Caribbean Employment Services has developed a new initiative to help their clients reaches a wider audience who share the same ethos and ambitions.

Through their Recruitment Partner Programme, clients can communicate their commitment to sustainability, the programmes they’re running, initiatives they’ve launched and their contribution to the Islands. This ensures a consistent message that attracts talent who have the same vision on sustainability and want to work for a company that recognises the importance of its contribution to preserving the ecosystem, improving the quality of lives and safeguarding natural resources.

Employers on the Recruitment Partner Programme benefit from publication in Caribbean Employment Services’ widely distributed and popular news articles, as well as press releases written and distributed through their PR team, ensuring even wider exposure for their recruitment campaigns and sustainability initiatives.

Joseph Boll, CEO at Caribbean Employment Services, said “We’re proud to work with businesses in the hospitality and tourism industries who are committed to reducing their impact on the environment and protect our beautiful Islands and those who live, work and visit them. Using our experience, we’re delighted to have the opportunity to launch this initiative, developed to help our clients reach potential candidates and a wider audience who share the same vision and ambitions for sustainability.”

Caribbean Employment Services is one of the market-leading and most cost-effective recruitment advertising specialists in the Caribbean.  It offers a range of proven recruitment advertising solutions for clients with Caribbean-based roles, including an Online Job Board, Optimal Recruitment Advertising Campaigns and Recruitment Partner Programmes. 4.  For further information on Caribbean Employment Services, please visit https://caribbeanemployment.com/ and https://caribbeanemployment.com/sustainability/.

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Caribbean Employment Services Enhances its Recruitment Advertising Solutions to Help Employers Find Top Talent

BRIDGETOWN, Barbados, March 10, 2022 /PRNewswire-HISPANIC PR WIRE/ — Since its launch two years ago, Barbados-based Caribbean Employment Services has been helping employers recruit for positions in the Caribbean through their cost-effective online job board.

Caribbean Employment Services’ forward-thinking approach to advertising vacancies has seen it quickly become one of the market-leading recruitment advertising specialists in the Caribbean.

Combining its specialist experience with a proactive and responsive approach to recruitment advertising, the company has introduced two new recruitment advertising solutions.

Developed to help HR Directors, Managers and Recruitment Agencies attract the best talent to the Caribbean-based roles in their businesses, Optimal Recruitment Advertising Campaigns and Recruitment Partner Programmes are customised campaigns to meet monthly or annual recruitment needs.

Optimal Recruitment Advertising Campaigns use from the latest, cutting-edge search technology and proven marketing activities to attract the best candidates to your roles, including social media marketing through Twitter, Facebook and LinkedIn.

Caribbean Employment Services’ team of experts works with clients on their Recruitment Partner Programmes to develop trackable campaigns that include Cost per Click, Cost per Applicant and PR campaigns through news channels, including press release distribution, ensuring that employers stand out amongst other businesses.

Employers on the Recruitment Partner Programme benefit from publication in Caribbean Employment Services’ widely distributed and popular news articles, as well as press releases written and distributed through their PR team, ensuring even wider exposure for their recruitment campaigns.

Joseph Boll, CEO at Caribbean Employment Services, said “We’re delighted to be in a position to offer two new recruitment advertising solutions, developed specifically for our clients who need to find the very best talent for their roles in the Caribbean quickly and efficiently.”

Contact Details:
Caribbean Employment Services
Phone:            (1 246) 537-0395
Email:             hello@caribbeanemployment.com
Website:         https://caribbeanemployment.com/

Notes to Editors:

  1. Further information and images are available on request.
  2. Caribbean Employment Services is one of the market-leading and most cost-effective recruitment advertising specialists in the Caribbean.
  3. It offers a range of proven recruitment advertising solutions for clients with Caribbean-based roles, including an Online Job Board, Optimal Recruitment Advertising Campaigns and Recruitment Partner Programmes.
  4. For further information on Caribbean Employment Services, please visit https://caribbeanemployment.com/
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Highgate Systems Announces Organisational Changes

CaribPR Wire, MISSISSAUGA, Ontario, Jan. 18, 2022: Highgate Systems is pleased to announce the appointment of Oluwatobi (Tobi) Boshoro as the new Managing Director of Highgate Systems. Ms. Boshoro brings over 20 years of successful strategic digital transformation within the e-business, commerce and digital payments sector.

Previously, Ms. Boshoro served as the CEO of Renmoney, a leading fintech lending and wealth management company as well as the SVP – Digital Strategy, Issuing & Service Management for Standard Bank Group and various senior positions at Interswitch Group. She is an alumnus of the Harvard Business School, having completed multiple Executive Management programs and holds a M.Sc. Strategic Marketing degree from Cranfield University’s School of Management and a B.Sc. in Economics from Ogun State University.

Barry Walsh, Chairman of Bevertec Group of Companies stated, “We are pleased to welcome Tobi Boshoro as the new Managing Director of Highgate Systems and look forward to her insight and guidance. Ms. Boshoro’s significant digital transformation experience across a range of international fintech companies will be invaluable to Highgate Systems. With her leadership, we will continue to elevate our client’s ability to provide a world class digital banking experience to their members and customers.”

Highgate Systems would also like to thank Kelley Gray for her dedication and leadership since joining the company in November 2019 and remaining true to our goals, including:

  • Strategic leadership implementing a process driven approach to maximise efficiencies and better support our customer base;
  • Strengthen customer and partner relationships to drive growth; and
  • Attracting world-class talent to support system portfolio stabilisation.

Ms. Gray will continue to support Highgate Systems throughout the transition to Ms. Boshoro before she moves into her new role as the Vice President of Infrastructure & Strategic Solutions at Bevertec Group of Companies. In her new capacity she will continue to spearhead the platform stabilisation initiatives and work in concert with Ms. Boshoro to continue to grow and strengthen our customer and partner relationships.

About Highgate Systems

Highgate Systems as a member of the Bevertec Group of Companies is a trusted provider of banking and lending solutions to international banking and financial institution clients. These solutions bring to market the latest innovations to increase profitability, decrease the total cost of ownership, maximize operational efficiency and ensure regulatory compliance. Founded in 1986, Highgate has grown wonderfully over the years boasting clients in many countries. Their team of experienced technology and banking professionals work with clients to provide innovative solutions and help clients grow their businesses.


For more information, please contact info@highgatesystems.com

5025 Orbitor Drive, Building 2, Suite 400, Mississauga, ON L4W 4Y5

+1 416 620 6683 | info@highgatesystems.com | www.highgatesystems.com

https://www.linkedin.com/company/37556789/

https://twitter.com/HighgateSystems

Highgate Systems anuncia cambios organizacionales

CaribPR Wire, MISSISSAUGA, Ontario, Jan. 18, 2022: Highgate Systems se complace en anunciar el nombramiento de Oluwatobi (Tobi) Boshoro como nuevo Director General de Highgate Systems. La Sra. Boshoro aporta más de 20 años de transformación digital estratégica exitosa dentro del sector de comercio electrónico, comercio y pagos digitales. Anteriormente, la Sra. Boshoro se desempeñó como directora ejecutiva de Renmoney, una empresa líder en gestión de patrimonio y préstamos de tecnología financiera, así como también como vicepresidenta sénior de estrategia digital, emisión y gestión de servicios para Standard Bank Group y varios puestos de alto nivel en Interswitch Group. Es exalumna de la Escuela de Negocios de Harvard, completó múltiples programas de Administración Ejecutiva y tiene un M.Sc. Licenciatura en Marketing Estratégico de la Escuela de Administración de la Universidad de Cranfield y un B.Sc. en Economía de la Universidad Estatal de Ogun. Barry Walsh, presidente de Bevertec Group of Companies, declaró: “Nos complace dar la bienvenida a Tobi Boshoro como nueva directora general de Highgate Systems y esperamos su conocimiento y orientación. La importante experiencia de transformación digital de la Sra. Boshoro en una variedad de empresas tecnología financiera internacionales será invaluable para Highgate Systems. Con su liderazgo, continuaremos elevando la capacidad de nuestros clientes para brindar una experiencia de banca digital de clase mundial a sus miembros y clientes”. Highgate Systems también desea agradecer a Kelley Gray por su dedicación y liderazgo desde que se unió a la empresa en noviembre de 2019 y se mantuvo fiel a nuestros objetivos, que incluyen: • Liderazgo estratégico implementando un enfoque basado en procesos para maximizar la eficiencia y apoyar mejor a nuestra base de clientes; • Fortalecer las relaciones con clientes y socios para impulsar el crecimiento; y • Atraer talento de clase mundial para crear un sistema de soporte para la transformación de la cartera de clientes. La Sra. Gray continuará apoyando a Highgate Systems durante la transición a la Sra. Boshoro antes de asumir su nuevo cargo como Vicepresidenta de Infraestructura y Soluciones Estratégicas en Bevertec Group of Companies. En su nuevo puesto, continuará encabezando las iniciativas de transformación de la plataforma y trabajará en conjunto con la Sra. Boshoro para continuar creciendo y fortaleciendo nuestras relaciones con clientes y socios. Acerca de Highgate Systems Highgate Systems, como miembro del grupo de empresas Bevertec, es un proveedor de confianza de soluciones bancarias y crediticias para clientes de instituciones bancarias y financieras internacionales. Estas soluciones traen al mercado las últimas innovaciones para aumentar la rentabilidad, disminuir el costo total de propiedad, maximizar la eficiencia operativa y garantizar el cumplimiento normativo. Fundada en 1986, Highgate ha crecido continuamente y cuenta con clientes en muchos países. Su equipo de profesionales experimentados en tecnología y banca trabaja con los clientes para proporcionar soluciones innovadoras y ayudar a los clientes a hacer crecer sus negocios.
Para obtener más información, comuníquese por favor con info@highgatesystems.com

5025 Orbitor Drive, Building 2, Suite 400, Mississauga, ON L4W 4Y5

+1 416 620 6683 | info@highgatesystems.com | www.highgatesystems.com

https://www.linkedin.com/company/37556789/

https://twitter.com/HighgateSystems
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This Caribbean American Company Is A Comcast RISE 2021 Winner

CaribPR Wire, NEW YORK, NY, Dec. 19, 2021: A company founded by a Caribbean immigrant in the US Diaspora has been named a Comcast RISE 2021 winner.

Hard Beat Communications, (HBC), the award-winning digital Caribbean PR and AD agency founded by Guyana-born Felicia J. Persaud, is among the awardees of the fifth round of the Comcast RISE program for small, women and minority-run businesses in the US, that was just recently announced.

Comcast RISE was created by Comcast Corporation, the US multi-national telecommunications conglomerate headquartered in Philadelphia, Pennsylvania, to invest in the success of critical businesses owned by women and people of colour, by providing valuable and practical support. The award to HBC includes television advertising and marketing promotion, creative insight, and support over a significant period, beginning in 2022.

Persaud, once an undocumented immigrant turned US citizen, who has evolved from a journalist to an entrepreneur, thanked Comcast RISE for the award, calling it “an early Christmas gift.”

“The win and recognition of a company I birthed with very little money, and has stuck with despite many odds since June 2004, will help to support Hard Beat’s expansion plans for 2022, that was laid this year as we regrouped and rethought our business strategies to establish new partnerships on the heels of the pandemic last year,” said Persaud, who was earlier this year named “A Woman Of Impact” by the South Florida-based International Career and Business Alliance, ICABA.

In August, Hard Beat Communications, Inc. was also named a Top Event Planner in Miami for 2021 by Clutch. Hard Beat Communications is now part of the ICN Group of Companies that includes CaribPR Wire, Invest Caribbean, The Ritzury Group and News Americas News Network with offices in New York City, South Florida and Barbados.

The company now offers a full suite of digital products to suit any company – from small start-ups to established Fortune 500 companies and influencers. They include reputation management online, press release creation and distribution globally; annual SEO and digital marketing campaigns, including backlink building; social media promotion, including video creatives and verification services of Instagram, Tik Tok, Facebook and Twitter accounts; websites, apps, and experiential creative development; affiliate management systems; CRM and brand identity including spokesperson videos; as well as cybersecurity, including penetration testing and malware removal.

Hard Beat “is your one-stop digital partner that will take you and your business to the next level, no matter the stage,” added Persaud, who is also the founder of Invest Caribbean and the new Chief Executive Officer, (CEO), of ICN Group of Companies.

For more about HBC see https://hardbeatcommunications.com/

MEDIA CONTACT:

Kathy Bronson

Communications Coordinator,

Hard Beat Communications

kbronson@hardbeatcommunications.com

718-476-3616

Felicia J. Persaud, Founder of Hard Beat Communications and CEO, of ICN Group of Companies

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Mastercard And Trinidad & Tobago International Financial Centre Fast Track Digital Transformation In The Caribbean Nation

Trinidad & Tobago has partnered with Mastercard to implement solutions that drive financial inclusion, support small businesses, and enhance digital transformation readiness in the country

CARIBPR WIRE, Port of Spain, Trinidad, Fri. November 19, 2021 - Today, Mastercard and Trinidad & Tobago International Financial Centre (TTIFC) announced their partnership to develop and implement strategic solutions that advance digital and financial inclusion by supporting fintech companies on the island. This agreement between Mastercard and TTIFC will accelerate digitalization.

Through this partnership, Mastercard will leverage its global technology platforms, insights, and experience from working with governments and fintech companies around the world to support Trinidad & Tobago in achieving its digital transformation objectives. The key areas of focus in the agreement include:

  • Mastercard and TTIFC will optimize relationships with fintech companies, best practices in payments and services to drive its digital agenda, which directly supports efforts toward financial inclusion, and creating secure and accessible digitized payment solutions for small and medium-sized businesses.
  • The organizations will drive assessments of the ways in which the government can leverage technology to improve the disbursement of social benefits, payroll management and other public sector payments. As seen in other countries around the world, digitization of such payments paves the way for benefits such as increased efficiencies, ease of access and security for citizens.

“The Caribbean is experiencing exponential growth in digitalization, and Trinidad & Tobago is leading the way. We are supporting this dramatic transformation and efforts to enable financial inclusion, especially after the global challenges we are facing due to the COVID-19 pandemic,” according to Dalton Fowles, Mastercard Country Manager for Jamaica and Trinidad & Tobago.

“As the TTIFC seeks to modernize the way citizens interact with the Government in terms of payments, it is imperative to have experienced partners such as Mastercard who have the expertise and insights in enabling ‘cashless societies’,” explained John Outridge, Chief Executive Officer of TTIFC.

Mastercard and TTIFC have cemented their relationship through a Memorandum of Understanding (MoU), signed by John Outridge, Chief Executive Officer of TTIFC, and Dalton Fowles, Mastercard Country Manager for Jamaica and Trinidad & Tobago.

The MoU underlines Mastercard’s ongoing efforts to advance digital and financial inclusion through human capital development and small business engagement, supporting its global

commitment to bring 1 billion people and 50 million micro and small businesses into the digital economy by 2025.

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About Mastercard (NYSE: MA), www.mastercard.com
“Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.”

About the Trinidad & Tobago International Financial Centre (TTFIC), www.ttifc.co.tt

The TTIFC (Trinidad & Tobago international Financial Centre) is the state agency charged with developing the Financial Services Sector. It is the lead agency under the Ministry of Finance for Government’s digitalization initiatives in the Financial Services Sector and acts as a resourceful ally for all stakeholders as the country pursues its goal of becoming a Cashless Society and a FinTech-enabled Financial Services Hub by 2023. Our mission is the continuous expansion of the Financial Services Sector through the integration and application of Financial Technology, thereby improving service delivery for the citizens, the ease of doing business, and increasing financial inclusion.

PHOTOS:

John Outridge, Chief Executive Officer of TTIFC, r. and Dalton Fowles, Mastercard Country Manager for Jamaica and Trinidad & Tobago, l., sign the MOU.

Dalton Fowles, Mastercard Country Manager for Jamaica and Trinidad & Tobago greets John Outridge, Chief Executive Officer of TTIFC.

The MOU signing team from Mastercard, l. and TTIFC, r.

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Caribbean Employment: Jamaican Government Aims to Generate 70,000 Digital Services Jobs by 2025

MINISTER SHAW UNDERSCORES “CRITICAL GOAL” OF SHIFTING THE MAKEUP OF THE WORKFORCE TOWARDS HIGHER-SKILLED JOBS

BRIDGETOWN, Barbados, Nov. 15, 2021 /PRNewswire-HISPANIC PR WIRE/ – The government of Jamaica is undertaking ambitious development of its digital services sector, according to Minister of Industry, Investment and Commerce Audley Shaw, with a view to generate some 70,000 Digital service jobs within the next five years.

Speaking the recent Caribbean Future Summit 2021, Shaw acknowledged that Jamaica has a vastly successful outsourcing sector, but he explained that the nation is seeking to shift some of that success over into its burgeoning digital services sector.

“The outsourcing sector, that is the business process outsourcing sector, directly employs over 44,000 agents and generates revenue estimated at over US$700 million annually,” the minister noted.

“Jamaica’s competitiveness is solidified on the basis that it is the most scalable location in the Caribbean, with a relatively large available labour force and established ecosystem supported by the government and private sector groups.

“We have a multisectoral approach to improving our technological infrastructure. In 2021, the Ministry of Industry, Investment and Commerce outlined the framework for a national five-year global digital services strategy to expand the industry. The strategy is expected to have a significant impact on employment, providing 70,000 jobs by 2025.”

Shaw added, “Investment in the global digital services sector continues to grow with over 70 operators in the market at this time.”

WORKFORCE SHIFT

Minister Shaw noted that the current ratio between business process outsourcing jobs and knowledge process outsourcing jobs is approximately 80/20.

However, he said the government wants to improve that ratio to 60/40, thereby “expanding and making further inroads into higher-technology-oriented jobs in the digital services sector”.

Several training programmes are also in the works, Shaw said, “with a vision to facilitate promotion of the sector and to enable training of thousands of Jamaican in new digital skills of a higher-value skill set”.

“A critical goal is to shift the makeup of the sector towards higher-skilled jobs,” Shaw emphasized.

He added, “This global services digital services sector project, being driven by JAMPRO (Jamaica Promotions Corporation) as the executing agency, is the main driver to upskill Jamaicans in the high-value technical and professional skills needed in digital services.

“…In this way, the government, along with operators and stakeholders in the private sector, are facilitating steps to offer services beyond business processing by building the skills and capabilities of the talent pool and companies who offer services under the global sector services program.”

Browse job opportunities in technology and other areas not only in Jamaica but also throughout the Caribbean at Caribbeanemployment.com

For more news, updates and tips on employment in the region, visit CaribbeanEmployment.com and follow us on social media.

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Ankura Appoints Fernando Batlle as First LATAM Chairman

Brings Wealth of Management Experience to Expansion Efforts in Latin America & the Caribbean

NEW YORK, Oct. 4, 2021 /PRNewswire-HISPANIC PR WIRE/ — Ankura Consulting, a global expert services and advisory firm, today announced the appointment of Fernando Batlle as the Firm’s first Chairman of its Latin America & Caribbean (LATAM) region. Mr. Batlle’s new position as LATAM Chairman underscores Ankura’s commitment to strengthening its presence in the region and to offering an expansive suite of solutions for clients across the world.

Ankura (PRNewsfoto/Ankura)

“We are thrilled to have an experienced executive like Fernando lead our growing LATAM team. This is a critically important region to many of our clients, and Fernando’s addition bolsters our ability to support them in the market,” said Ankura’s Chief Executive Officer, Kevin Lavin. “Fernando brings broad industry expertise complemented by a deep connection to and knowledge of the regional landscape, and truly embodies the collaborative culture at Ankura.”

Prior to his appointment as LATAM Chairman, Mr. Batlle served as a Senior Managing Director at Ankura and helped establish the Firm’s position in the turnaround and restructuring market. He holds three decades of leadership and executive experience in both the private and public sector, with a proven track record of executing turnarounds and growing businesses at high profile financial institutions. Mr. Batlle has provided strategic and financial advisory for the Government of Puerto Rico throughout the largest municipal bankruptcy in U.S. history. He has held senior leadership positions in commercial and investment banking, securities brokerage, asset management, and public finance. His multiple areas of expertise encompass financial services, energy, capital markets, public-private partnerships, implementation of performance improvement and major transformation initiatives and debt restructuring. He has extensive experience advising governments, state-owned entities, and businesses on strategic and financial matters from development of comprehensive financial plans to economic strategy, debt management strategy, and governance.

“I look forward to growing our team and presence in Latin America and the Caribbean so that we are optimally positioned to address the complex business and financial issues our current and prospective clients face in the region,” said Mr. Batlle. “I’m honored to assume this new position and to advance the Firm’s commitment to developing innovative solutions and driving impactful results for our clients’ continued success around the world.”

Mr. Batlle holds an MBA from Harvard Business School and a BS from Northeastern University.

About Ankura

Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to change, risk, disputes, finance, performance, distress, and transformation. The Ankura team consists of more than 1,500 professionals in 34 offices globally who are leaders in their respective fields and areas of expertise. Collaborative lateral thinking, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivaled in its ability to assist clients to Protect, Create and Recover value. For more information, please visit, www.ankura.com

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ibex Takes Firm Hold of BPO Industry Leadership in Jamaica – Opens its Fifth Site in Five Years

Company Leverages Jamaica to Accelerate Technology-Driven Job Growth and Strengthen its Base of Digitally-Enabled Blue Chip and New Economy Clients

New ibex Jamaica Customer Experience Delivery Center
ibex opens its Campus delivery center, its fifth location in Jamaica in five years.

CARIBPR WIRE, WASHINGTON, Aug. 02, 2021: ibex (NASDAQ: IBEX), a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, today announced the opening of its new Campus location in the Sunshine City area of Portmore, Jamaica. The new facility will create 1,300 digitally-enabled jobs, bringing the company’s total employment on the island to more than 6,500 people.

“The tremendous growth being fueled by increased client demand, technology innovation and new wins with Blue Chip and New Economy customers has helped us create more than 1,500 jobs in Jamaica this year alone and placed the island at the center of the BPO 2.0 revolution,” said Jaime Vergara, senior vice president and Jamaica country manager, ibex.

“Not only has our growth accelerated economic development across Jamaica, but we are further positioning the country as a global shared services hub that is digitally transforming our clients’ customer experiences,” Vergara added.

Since opening its first site in 2016, ibex has invested more than $50M USD capital in Jamaica, increased employment from 200 jobs to more than 6,500, and enhanced the overall health and quality of life for its employees by investing more than $40M USD in annual salaries. With the opening of Campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston.   More than 500 of these positions will be utilized to support ibex’s rapid growth in the company’s insurance sector.

ibex is currently hiring both on-site and work-at-home positions with plans for additional growth by the end of 2021, this includes new job creation to address the company’s staff augmentation efforts for IT outsourcing (ITO) services.

The company will leverage its Wave X technology suite to quickly ramp agent proficiency and accelerate its speed-to-green delivery operations. This includes deploying ibex Training Simulator, a virtual solution designed to accelerate agent learning and enhance customer engagement across digital and traditional communication channels. The company will also leverage the ibex Work@Home technology suite to drive cost savings, accelerate productivity and enhance the customer experience (CX) for clients, while providing agents the ability to work at maximum efficiency regardless of location.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global contact center of scale consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 24,000 employees together with industry-leading technology, including its Wave X technology platform, to manage over 100 million critical customer interactions and driving a truly differentiated customer experience.  To learn more, visit our website at ibex.co and connect with us on LinkedInFacebook and Twitter.

A photo accompanying this announcement is available HERE


ibex toma control del liderazgo del sector de externalización de procesos de negocios (BPO) en Jamaica - Abre su quinto sitio en cinco años

La empresa aprovecha su presencia en Jamaica para acelerar el aumento de empleos orientados a la tecnología y fortalecer su base de clientes digitalmente habilitados de Blue Chip y New Economy

CARIBPR WIRE, WASHINGTON, Aug. 02, 2021: – IBEX (NASDAQ: IBEX), un líder mundial en externalización de procesos de negocios (BPO) y soluciones de tecnología de participación del cliente de punto a punto, anunció hoy la apertura de su nuevo campus localizado en el área de Sunshine City de Portmore, Jamaica. La nueva instalación creará 1.300 empleos habilitados digitalmente, sumando el total de empleos de la empresa en la isla a más de 6.500 personas.

“El enorme crecimiento impulsado por el aumento de la demanda de los clientes, innovación tecnológica y nuevos éxitos con los clientes de Blue Chip y New Economy nos ayuda a crear más de 1.500 empleos en Jamaica solo este año y posicionó a la ista en el centro de la revolución de BPO 2.0″, dijo Jaime Vergara, vicepresidente senior y gerente de país de Jamaica, IBEX.

“Nuestro crecimiento además de acelerar el desarrollo económico en toda Jamaica, también posiciona aún más al país como un centro global de servicios compartidos que transforma de forma digital las experiencias de consumo de nuestros clientes”, agregó Vergara.

Desde la apertura de su primer sitio en 2016, ibex invirtió más de $ 50 millones en capital en Jamaica, aumentó el empleo de 200 a más de 6.500 puestos, y mejoró la salud y calidad de vida en general de sus empleados con una inversión de más de $ 40 millones en salarios anuales. Con la apertura del Campus, el IBEX hoy cuenta con un total de más de 5,000 puestos en Jamaica en sus cinco instalaciones en Ocho Ríos, Portmore y Kingston.   Más de 500 de estas posiciones se utilizarán para apoyar el rápido crecimiento de IBEX en el sector de seguros de la empresa.

iBEX actualmente está contratando para posiciones tanto en las instalaciones como para trabajar en el hogar con planes de crecimiento adicional para finales de 2021, esto incluye la creación de nuevos empleos para abordar los esfuerzos de aumento de personal de la empresa para servicios de externalización de TI (ITO).

La empresa aprovechará su conjunto de tecnología Wave X para aumentar rápidamente la capacidad del agente y acelerar sus operaciones de entrega de velocidad verde. Esto incluye la implementación de ibex Training Simulator (simulador de capacitación), una solución virtual diseñada para acelerar el aprendizaje de los agentes y optimizar la participación del cliente a través de canales de comunicación digitales y tradicionales. La empresa además aprovechará el conjunto de tecnología ibex Work@Home para impulsar ahorro de costos, acelerar la productividad y optimizar la experiencia del consumidor (CX) para los clientes, mientras que ofrece a los agentes la capacidad de trabajar con máxima eficacia independientemente de la localización.

Acerca de Ibex
IBEX ofrece externalización de procesos de negocios (BPO) innovadores, marketing digital inteligente, tecnología de adquisición en línea y soluciones de participación del cliente de extremo a extremo para ayudar a las empresas en la adquisición, participación y retención de clientes valiosos. Hoy, ibex opera un centro de contacto global de escala que consiste de 31 instalaciones de operaciones en todo el mundo, al mismo tiempo que implementa tecnología de última generación para impulsar experiencias de clientes superiores para muchas de las empresas líderes mundiales en los sectores minorista, comercio electrónico, atención médica, tecnología financiera (fintech), servicios públicos y logística.

ibex aprovecha su diverso equipo global de más de 24.000 empleados junto con tecnología líder en el sector, incluida su plataforma tecnológica Wave X, para la gestión de más de 100 millones de interacciones decisivas con los clientes e impulsar una experiencia de cliente verdaderamente diferenciada.  Para más información, visite nuestro sitio web ibex.co y conéctese con nosotros en LinkedInFacebookTwitter.

Una foto asociada con este comunicado de prensa está disponible HERE

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Regus opens its first location in the Cayman Islands

ZUG, Switzerland, July 1, 2021 /PRNewswire/ — Global leader in flexible workspace solutions, International Workplace Group has opened its first property in the Cayman Islands.

Located in the capital George Town just five minutes from George Town Cruise port, the Regus centre opened to an event attended by the territory’s premier Wayne Panton, tourism minister Kenneth Bryan as well as members of senior government, the Chamber of Commerce, and business leaders from around the region.

Designed to serve local enterprises and entrepreneurs, Regus provides flexible workspace solutions for modern-day businesses, which, in tandem with government initiatives such as the Global Citizen Concierge Programme – a campaign to attract digital nomads to the territory – provide a springboard for growth and business development.

“The appetite for flexible, co-working spaces was growing in Cayman pre-COVID and the pandemic has only increased demand now that work habits have changed significantly. There is also a clear international demand from those who wish to take advantage of the Regus network and the Government’s Global Citizen Concierge Program, and we’ve been delighted to welcome several new members who seek a professional and flexible workspace under this initiative,” says Sophia List, Client Relationship Officer of the Regus Cayman location.

IWG has been at the fore of global workspace solutions for more than 30 years, with 2021 serving as a record year for the company, which added half a million users to its network in just the first quarter. The pandemic has had a dramatic impact on the way people work, with companies of all sizes indicating that hybrid work is here for the long term.

The addition of the Regus centre in George Town demonstrates the workplace provider’s investment in Grand Cayman’s capital, a move that will promote the brand’s expansion throughout the Caribbean, adding to locations in Jamaica, Barbados, Trinidad and Tobago.

About Regus

Regus is the world’s largest provider of flexible workspaces with an unrivaled network of offices, co-working, and meeting spaces that companies can use around the world. It is an infrastructure that supports all business opportunities – a global infrastructure built for businesses. The Regus network of workspaces allows companies to operate anywhere, with no set-up costs or capital investment. It offers customers immediate cost benefits and the ability to fully outsource their real estate portfolio.

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e-JAM is Your One-Stop Site for All of Your Employment Needs

OCHO RIOS, Jamaica, March 4, 2021 /PRNewswire/ – ejamhire.com provides world-wide employers from every type of industry a recruitment medium to find talent throughout Jamaica for full time, part time, and freelance employment in skilled and unskilled labor.

In today’s fast paced, globalized world, ejamhire.com provides a short-cut to efficient business management by simplifying the search for new talent. e-JAM’s employer portal delivers the ability to post job ads, view candidate profiles, and manage applicants who are applying to service business needs.

Employers can browse through talent profiles that contain reviews written by previous employers that illustrate how other businesses assessed and evaluated the individual. Moreover, candidates have the ability to rate their skill sets through a 5-star rating system allowing employers to gauge their level of competency.

When time is of the essence, e-JAM’s full-service recruitment plan offers employers the ability to minimalize stress, time, and unnecessary costs.  e-JAM recruiters utilize their expertise to find potential candidates through a rigorous verification process. This ensures that the candidate is work-ready by guaranteeing the following:

  • A profile highlighting talent and skill-set complete with a professional photo.
  • An up-to-date resume
  • Copies of valid certificates or degrees
  • Valid photo identification
  • The reference provided by the job seeker has been contacted
  • Assurance that they are ready to work immediately

These vital features provide peace of mind that the talent is a trustworthy and dependable asset to a growing company.

ejamhire.com takes care of the frustrating and time-consuming work of hiring new talent, so managers can get back to business!

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