Archive for the ‘Business’ Category

Ankura Appoints Fernando Batlle as First LATAM Chairman

Brings Wealth of Management Experience to Expansion Efforts in Latin America & the Caribbean

NEW YORK, Oct. 4, 2021 /PRNewswire-HISPANIC PR WIRE/ — Ankura Consulting, a global expert services and advisory firm, today announced the appointment of Fernando Batlle as the Firm’s first Chairman of its Latin America & Caribbean (LATAM) region. Mr. Batlle’s new position as LATAM Chairman underscores Ankura’s commitment to strengthening its presence in the region and to offering an expansive suite of solutions for clients across the world.

Ankura (PRNewsfoto/Ankura)

“We are thrilled to have an experienced executive like Fernando lead our growing LATAM team. This is a critically important region to many of our clients, and Fernando’s addition bolsters our ability to support them in the market,” said Ankura’s Chief Executive Officer, Kevin Lavin. “Fernando brings broad industry expertise complemented by a deep connection to and knowledge of the regional landscape, and truly embodies the collaborative culture at Ankura.”

Prior to his appointment as LATAM Chairman, Mr. Batlle served as a Senior Managing Director at Ankura and helped establish the Firm’s position in the turnaround and restructuring market. He holds three decades of leadership and executive experience in both the private and public sector, with a proven track record of executing turnarounds and growing businesses at high profile financial institutions. Mr. Batlle has provided strategic and financial advisory for the Government of Puerto Rico throughout the largest municipal bankruptcy in U.S. history. He has held senior leadership positions in commercial and investment banking, securities brokerage, asset management, and public finance. His multiple areas of expertise encompass financial services, energy, capital markets, public-private partnerships, implementation of performance improvement and major transformation initiatives and debt restructuring. He has extensive experience advising governments, state-owned entities, and businesses on strategic and financial matters from development of comprehensive financial plans to economic strategy, debt management strategy, and governance.

“I look forward to growing our team and presence in Latin America and the Caribbean so that we are optimally positioned to address the complex business and financial issues our current and prospective clients face in the region,” said Mr. Batlle. “I’m honored to assume this new position and to advance the Firm’s commitment to developing innovative solutions and driving impactful results for our clients’ continued success around the world.”

Mr. Batlle holds an MBA from Harvard Business School and a BS from Northeastern University.

About Ankura

Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to change, risk, disputes, finance, performance, distress, and transformation. The Ankura team consists of more than 1,500 professionals in 34 offices globally who are leaders in their respective fields and areas of expertise. Collaborative lateral thinking, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivaled in its ability to assist clients to Protect, Create and Recover value. For more information, please visit, www.ankura.com

Logo - https://mma.prnewswire.com/media/659817/ankura_Logo.jpg

Click Here for More Information »

ibex Takes Firm Hold of BPO Industry Leadership in Jamaica – Opens its Fifth Site in Five Years

Company Leverages Jamaica to Accelerate Technology-Driven Job Growth and Strengthen its Base of Digitally-Enabled Blue Chip and New Economy Clients

New ibex Jamaica Customer Experience Delivery Center
ibex opens its Campus delivery center, its fifth location in Jamaica in five years.

CARIBPR WIRE, WASHINGTON, Aug. 02, 2021: ibex (NASDAQ: IBEX), a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, today announced the opening of its new Campus location in the Sunshine City area of Portmore, Jamaica. The new facility will create 1,300 digitally-enabled jobs, bringing the company’s total employment on the island to more than 6,500 people.

“The tremendous growth being fueled by increased client demand, technology innovation and new wins with Blue Chip and New Economy customers has helped us create more than 1,500 jobs in Jamaica this year alone and placed the island at the center of the BPO 2.0 revolution,” said Jaime Vergara, senior vice president and Jamaica country manager, ibex.

“Not only has our growth accelerated economic development across Jamaica, but we are further positioning the country as a global shared services hub that is digitally transforming our clients’ customer experiences,” Vergara added.

Since opening its first site in 2016, ibex has invested more than $50M USD capital in Jamaica, increased employment from 200 jobs to more than 6,500, and enhanced the overall health and quality of life for its employees by investing more than $40M USD in annual salaries. With the opening of Campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston.   More than 500 of these positions will be utilized to support ibex’s rapid growth in the company’s insurance sector.

ibex is currently hiring both on-site and work-at-home positions with plans for additional growth by the end of 2021, this includes new job creation to address the company’s staff augmentation efforts for IT outsourcing (ITO) services.

The company will leverage its Wave X technology suite to quickly ramp agent proficiency and accelerate its speed-to-green delivery operations. This includes deploying ibex Training Simulator, a virtual solution designed to accelerate agent learning and enhance customer engagement across digital and traditional communication channels. The company will also leverage the ibex Work@Home technology suite to drive cost savings, accelerate productivity and enhance the customer experience (CX) for clients, while providing agents the ability to work at maximum efficiency regardless of location.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global contact center of scale consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 24,000 employees together with industry-leading technology, including its Wave X technology platform, to manage over 100 million critical customer interactions and driving a truly differentiated customer experience.  To learn more, visit our website at ibex.co and connect with us on LinkedInFacebook and Twitter.

A photo accompanying this announcement is available HERE


ibex toma control del liderazgo del sector de externalización de procesos de negocios (BPO) en Jamaica - Abre su quinto sitio en cinco años

La empresa aprovecha su presencia en Jamaica para acelerar el aumento de empleos orientados a la tecnología y fortalecer su base de clientes digitalmente habilitados de Blue Chip y New Economy

CARIBPR WIRE, WASHINGTON, Aug. 02, 2021: – IBEX (NASDAQ: IBEX), un líder mundial en externalización de procesos de negocios (BPO) y soluciones de tecnología de participación del cliente de punto a punto, anunció hoy la apertura de su nuevo campus localizado en el área de Sunshine City de Portmore, Jamaica. La nueva instalación creará 1.300 empleos habilitados digitalmente, sumando el total de empleos de la empresa en la isla a más de 6.500 personas.

“El enorme crecimiento impulsado por el aumento de la demanda de los clientes, innovación tecnológica y nuevos éxitos con los clientes de Blue Chip y New Economy nos ayuda a crear más de 1.500 empleos en Jamaica solo este año y posicionó a la ista en el centro de la revolución de BPO 2.0″, dijo Jaime Vergara, vicepresidente senior y gerente de país de Jamaica, IBEX.

“Nuestro crecimiento además de acelerar el desarrollo económico en toda Jamaica, también posiciona aún más al país como un centro global de servicios compartidos que transforma de forma digital las experiencias de consumo de nuestros clientes”, agregó Vergara.

Desde la apertura de su primer sitio en 2016, ibex invirtió más de $ 50 millones en capital en Jamaica, aumentó el empleo de 200 a más de 6.500 puestos, y mejoró la salud y calidad de vida en general de sus empleados con una inversión de más de $ 40 millones en salarios anuales. Con la apertura del Campus, el IBEX hoy cuenta con un total de más de 5,000 puestos en Jamaica en sus cinco instalaciones en Ocho Ríos, Portmore y Kingston.   Más de 500 de estas posiciones se utilizarán para apoyar el rápido crecimiento de IBEX en el sector de seguros de la empresa.

iBEX actualmente está contratando para posiciones tanto en las instalaciones como para trabajar en el hogar con planes de crecimiento adicional para finales de 2021, esto incluye la creación de nuevos empleos para abordar los esfuerzos de aumento de personal de la empresa para servicios de externalización de TI (ITO).

La empresa aprovechará su conjunto de tecnología Wave X para aumentar rápidamente la capacidad del agente y acelerar sus operaciones de entrega de velocidad verde. Esto incluye la implementación de ibex Training Simulator (simulador de capacitación), una solución virtual diseñada para acelerar el aprendizaje de los agentes y optimizar la participación del cliente a través de canales de comunicación digitales y tradicionales. La empresa además aprovechará el conjunto de tecnología ibex Work@Home para impulsar ahorro de costos, acelerar la productividad y optimizar la experiencia del consumidor (CX) para los clientes, mientras que ofrece a los agentes la capacidad de trabajar con máxima eficacia independientemente de la localización.

Acerca de Ibex
IBEX ofrece externalización de procesos de negocios (BPO) innovadores, marketing digital inteligente, tecnología de adquisición en línea y soluciones de participación del cliente de extremo a extremo para ayudar a las empresas en la adquisición, participación y retención de clientes valiosos. Hoy, ibex opera un centro de contacto global de escala que consiste de 31 instalaciones de operaciones en todo el mundo, al mismo tiempo que implementa tecnología de última generación para impulsar experiencias de clientes superiores para muchas de las empresas líderes mundiales en los sectores minorista, comercio electrónico, atención médica, tecnología financiera (fintech), servicios públicos y logística.

ibex aprovecha su diverso equipo global de más de 24.000 empleados junto con tecnología líder en el sector, incluida su plataforma tecnológica Wave X, para la gestión de más de 100 millones de interacciones decisivas con los clientes e impulsar una experiencia de cliente verdaderamente diferenciada.  Para más información, visite nuestro sitio web ibex.co y conéctese con nosotros en LinkedInFacebookTwitter.

Una foto asociada con este comunicado de prensa está disponible HERE

Click Here for More Information »

Regus opens its first location in the Cayman Islands

ZUG, Switzerland, July 1, 2021 /PRNewswire/ — Global leader in flexible workspace solutions, International Workplace Group has opened its first property in the Cayman Islands.

Located in the capital George Town just five minutes from George Town Cruise port, the Regus centre opened to an event attended by the territory’s premier Wayne Panton, tourism minister Kenneth Bryan as well as members of senior government, the Chamber of Commerce, and business leaders from around the region.

Designed to serve local enterprises and entrepreneurs, Regus provides flexible workspace solutions for modern-day businesses, which, in tandem with government initiatives such as the Global Citizen Concierge Programme – a campaign to attract digital nomads to the territory – provide a springboard for growth and business development.

“The appetite for flexible, co-working spaces was growing in Cayman pre-COVID and the pandemic has only increased demand now that work habits have changed significantly. There is also a clear international demand from those who wish to take advantage of the Regus network and the Government’s Global Citizen Concierge Program, and we’ve been delighted to welcome several new members who seek a professional and flexible workspace under this initiative,” says Sophia List, Client Relationship Officer of the Regus Cayman location.

IWG has been at the fore of global workspace solutions for more than 30 years, with 2021 serving as a record year for the company, which added half a million users to its network in just the first quarter. The pandemic has had a dramatic impact on the way people work, with companies of all sizes indicating that hybrid work is here for the long term.

The addition of the Regus centre in George Town demonstrates the workplace provider’s investment in Grand Cayman’s capital, a move that will promote the brand’s expansion throughout the Caribbean, adding to locations in Jamaica, Barbados, Trinidad and Tobago.

About Regus

Regus is the world’s largest provider of flexible workspaces with an unrivaled network of offices, co-working, and meeting spaces that companies can use around the world. It is an infrastructure that supports all business opportunities – a global infrastructure built for businesses. The Regus network of workspaces allows companies to operate anywhere, with no set-up costs or capital investment. It offers customers immediate cost benefits and the ability to fully outsource their real estate portfolio.

Click Here for More Information »

e-JAM is Your One-Stop Site for All of Your Employment Needs

OCHO RIOS, Jamaica, March 4, 2021 /PRNewswire/ – ejamhire.com provides world-wide employers from every type of industry a recruitment medium to find talent throughout Jamaica for full time, part time, and freelance employment in skilled and unskilled labor.

In today’s fast paced, globalized world, ejamhire.com provides a short-cut to efficient business management by simplifying the search for new talent. e-JAM’s employer portal delivers the ability to post job ads, view candidate profiles, and manage applicants who are applying to service business needs.

Employers can browse through talent profiles that contain reviews written by previous employers that illustrate how other businesses assessed and evaluated the individual. Moreover, candidates have the ability to rate their skill sets through a 5-star rating system allowing employers to gauge their level of competency.

When time is of the essence, e-JAM’s full-service recruitment plan offers employers the ability to minimalize stress, time, and unnecessary costs.  e-JAM recruiters utilize their expertise to find potential candidates through a rigorous verification process. This ensures that the candidate is work-ready by guaranteeing the following:

  • A profile highlighting talent and skill-set complete with a professional photo.
  • An up-to-date resume
  • Copies of valid certificates or degrees
  • Valid photo identification
  • The reference provided by the job seeker has been contacted
  • Assurance that they are ready to work immediately

These vital features provide peace of mind that the talent is a trustworthy and dependable asset to a growing company.

ejamhire.com takes care of the frustrating and time-consuming work of hiring new talent, so managers can get back to business!

Like us on Facebook
Follow us on Instagram

Click Here for More Information »