Archive for the ‘Business’ Category

ACTIF 2022 opens new trade and investment path between the Caribbean and Africa

CARIBPR WIRE, LONDON, Sept. 16, 2022: CS Global Partners, one of the world’s leading government advisory agencies, is the official representative of the governments of the Commonwealth of Dominica, Saint Lucia and St Kitts and Nevis all of whom took part in the first-ever Afri-Caribbean Trade and Investment Forum (ACTIF2022), which took place in Bridgetown, Barbados, from 1 to 3 September 2022. The forum opened a new chapter for the relations between the Caribbean and Africa. Held under the theme, ‘One People, One Destiny, Uniting and Reimagining Our Future’, the forum set in motion various initiatives to further deepen and build new trade and investment relationships between Africa and the Caribbean.

The three-day forum was convened by African Export-Import Bank (Afreximbank), the Government of Barbados in collaboration with the African Union Commission (AUC), African Continental Free Trade Area (AfCFTA) Secretariat, Africa Business Council, the Caribbean Community Secretariat, and the Caribbean Export Development Agency.

The Prime Minister of Barbados – Mia Amor Mottley, expressed pleasure at being selected as the host country for ACTIF 2022. She asserted that Africa and the Caribbean share common roots and need to work and act together in various sectors. Participants committed to building a commercial bridge between the two regions for their prosperous future.

ACTIF 2022 was the first forum of its kind between the two regions and aimed to provide an opportunity for the Caribbean and African business communities, as well as governments, to establish new commercial and strategic relationships with the goal of expanding trade and investment between both the regions. The high-level support between the two regions is intended to boost bilateral cooperation and engagement in trade, investment, technology transfer, innovation, tourism, culture and other sectors. The forum also opened doors to effective business matchmaking between the two regions.

The three-day conference featured various panel discussions on several topics, which were based on business-to-business engagements. The delegates discussed topics such as: developing special economic zones (SEZs) and industrial parks; boosting industrialisation and manufacturing; improving infrastructure, financing and trade logistics, including regional integration, promoting trade and tourism, creating the environment to accelerate private sector investment, improving agricultural productivity and increasing agribusiness opportunities and food security.

Along with this, the forum also witnessed the signing ceremony of two partnership agreements, 10 MoUs and three finance facilities. The star document of the forum, which signified the success of the summit, was the partnership agreement between seven members of the Caribbean Community and Afreximbank to promote and finance South-South trade and investment between Africa and the Caribbean. Its ultimate goal is to promote and provide insurance and guarantee services covering commercial and non-commercial risks associated with African and Caribbean exports.

Caribbean countries such as Barbados, the Republic of Suriname, the Federation of St Kitts and Nevis, the Commonwealth of Dominica, Saint Lucia, Antigua and Barbuda and St Vincent and the Grenadines signed the agreement with African Export-Import Bank.

The agreement will help to boost knowledge sharing between Africa and the Caribbean region with technical cooperation, research and several joint events. It also has the potential to accelerate the membership of CARICOM nations in Afreximbank as it will enable the bank to operate in the region and deliver on the new vision.

Over and above this, in order to mobilise trade and investment between the two regions, Afreximbank also signed a US$250 million Trade and Investment Agreement with the Central Bank of Barbados.

Further, Afreximbank outlined their aim to establish the export-import as they signed a MoU with the Caribbean Association of Banks. The signing ceremony took place in the presence of hundreds of delegates comprising African and Caribbean business leaders and government officials discussing how to improve trade and investment between the two regions. It was signed by the Chief Executive Officer, CAB, Wendy Delmar, and the Executive Vice President of Afreximbank, Denys Denya.

To sustain these efforts, Africa-Caribbean Business Council, CARICOM Private Sector Organisation and Afreximbank also signed another MoU. The rest of the memos included Ghana Export Promotion Authority and Barbados Investment and Development Corporation signed by BIDC’s Hill and GEPA’s Dr Afua Asare, and BIDC, GUTA’s Dr Joseph Obeng and BCCI’s Anthony Branker, Ghana Union of Trade Association and Barbados Chamber of Commerce and Industry signed by Hill.

Various senior government representatives, business leaders, representatives of business associations, prospective investors and buyers, project promoters, development agencies, multilateral finance institutions, think tanks and research institutions from Africa and the Caribbean were in attendance at ACTIF 2022 with more than 1,500 delegates representing 93 countries (comprising 48 African countries, 12 Caribbean countries, and 33 other countries).

The specific objectives of ACTIF2022 were:

  • Promotion of inter-bank relationships, which includes financial flow and fostering payment.
  • Development of cultural and creative engagements between two regions that can be commercially viable.
  • Creation of a business case for a potential AfriCaribbean Free Trade Area.
  • Creating a suitable platform which helps to disseminate trade and investment information and other products and initiatives of the bank, which will support trade between Africa and Africans in the diaspora.
  • Help in the reduction of the counterpart risk perception among African and Caribbean businesses in dealing among themselves.
  • Promotion of trade and investment between Africa and the Caribbean as the forum served as the platform for market identification, building business partnerships, exchange of trade and market information, and co-investments.
  • The forum also facilitates Afri-Caribbean investments by fostering and bolstering cross-regional business and investment linkages.
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Saint Lucia hails the 12th Annual IREX Citizenship and Residency Conclave a success

CaribPR Wire, Castries, St. Lucia, Sept. 13, 2022: The Citizenship by Investment Programme of Saint Lucia participated in the 12th Edition of the “IREX Citizenship and Residency Conclave” over the past weekend. The two-day event took place in New Delhi, India, from the 9th to 10th September 2022 at the Le Meridian Hotel.

The Saint Lucia Citizenship by Investment Programme was launched in 2016, making it the newest in the Eastern Caribbean region and it also happens to be one of the fastest growing programmes. It was recently recognised as the world’s third best programme according to the CBI Index 2022, published by the PWM Magazine of Financial Times. St Lucia received a total of 78 marks ranking it third out of thirteen countries that were evaluated for the 2022 CBI Index

The “IREX Citizenship and Residency Conclave” is hosted annually to promote residency and citizenship programmes offered by various countries from across the globe to High Net Worth Individuals (HNWIs). Presentations from several citizenship consultants, real estate developers and investment firms took place throughout the first day.

According to statistics from 2017, there were approximately 270,000 HNWIs in India, with these numbers expected to increase to around 950,000 by 2027. India also has the second largest millionaire outflow in the world with numerous individuals and families seeking foreign residency and citizenship.

The Saint Lucia Citizenship by Investment Unit was represented at IREX and gave potential applicants the opportunity to find out more about the Eastern Caribbean island thereby allowing them to explore new investment options.

The CIP of Saint Lucia is an attractive option for applicants seeking alternate citizenship as the minimum investment outlay for a single applicant is USD 100,000.

The geographical location of Saint Lucia makes it an extremely desirable location due to the global mobility that it offers as it is close to many major business hubs in the Americas. The country offers a safe and secure lifestyle in beautiful surroundings, world-class schooling facilities, and a stable currency. The Eastern Caribbean Dollar (XCD) has been pegged at a fixed rate to the US dollar since July 1976.

Saint Lucia is an excellent choice for the investor because business expansion and portfolio diversification is possible as there are many favourable opportunities to plan and spread ones wealth due to the wide range of investment programmes. Backed by a strong due diligence process, the programme is one of the most transparent in the industry as it gives investors and partners access to information on how the funds are used. Investments in countries such as Saint Lucia also tend to offer considerably more stable returns because of reduced political risk from upheavals or conflict.

Saint Lucia also has a large Non-Resident Indian (NRI) community, especially in the business sector. Tourism, real estate, banking and manufacturing are the prominent business sectors in the country, generating almost half of the country’s total revenue.

Obtaining alternative citizenship from Saint Lucia comes with many non-economic benefits as well. These include reduced citizenship application timelines without the bureaucracy, extending citizenship to family, a high standard of living and enjoying the general benefits that come with living in modern, diverse countries. Other key benefits include access to modern healthcare facilities and quality education for the children of investors. Small island countries rank high in terms of freedom of expression, civil liberties, and political rights which all contribute to a high standard of living.

Being an island country, it also offers a tranquil environment; it is home to a pair of dramatically tapered mountains on its west coast with beautiful volcanic beaches along the coast. Saint Lucia is home to numerous spectacular reef diving sites that make it perfect for the adventure enthusiast

Saint Lucia’s CIP programme is highly acclaimed, well-ranked and well-developed which gives individuals from all over the world the confidence that they would be making the right choice if they opted to take up the offer for alternate citizenship from St Lucia.

The IREX Conclave 2022 was a great success and gave investors from all over the world the opportunity to interact with the Eastern Caribbean country representatives and they got a better understanding on the technicalities of the Citizenship Programme offered by Saint Lucia. Investors attending the conclave in New Delhi were able to explore the wide variety of benefits that the Saint Lucia CIP offers, which include:

  • Lifetime citizenship that can be passed on to future generations
  • Efficient and confidential processing of applications
  • Full resident status, including the right to live and work in Saint Lucia
  • No residency requirements.

The Government of St Lucia is meticulous about the use of funds generated through their Citizenship by Investment Programme with funds being utilised in the completion of developmental projects and upliftment of infrastructure, all of which benefit their citizens.

The IREX Citizenship and Residency Conclave was the perfect opportunity for the Citizenship Programme of Saint Lucia to promote itself and for investors from all over the globe to find out about the extensive benefits of investing in their CIP Programme.

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Saint Lucia Citizenship Investment Programme makes top three in the 2022 CBI Index

CARIBPR WIRE, Castries, Aug. 26, 2022: St Lucia took third place in this year’s instalment of the CBI Index – which ranked 13 countries with operational citizenship by investment programmes.

Seen as an industry voice and reliable source for those looking to vet CBI programmes around the world, the CBI Index is published annually by the Private Wealth Management magazine, a publication of the Financial Times, and in partnership with CS Global Partners.

This year, St Lucia was ranked alongside Antigua and Barbuda, Austria, Cambodia, Dominica, Egypt, Grenada, Jordan, Malta, Montenegro, St Kitts and Nevis, Turkey, and Vanuatu.

The CBI Index ranked these jurisdictions across nine pillars including Freedom of Movement, Standard of Living, Minimum Investment Outlay, Mandatory Travel or Residence, Citizenship Timeline, Ease of Processing, Due Diligence, Family and Certainty of Product.

Having recently welcomed Mc Claude Emmanuel to the position of Chief Executive Officer of its CBI unit, St Lucia was recognised its affordable minimum investment outlay, reasonable mandatory travel or residence requirements and ease of application processing.

“This recognition means a lot to us. The CBI Index is a globally recognised report that has been assessing CBI programmes for the last six years and not only will investors gain insight into our programme but it also gives us an opportunity to improve aspects of our programme to increase our scores next year,” said notes Mc Claude Emmanuel, CEO of St Lucia’s CPI Unit.

Investors can become a citizen of St Lucia in as little as 90 days by investing only a minimum of US$100,000 through its National Economic Fund, and busy entrepreneurs are not required to stay in the country for prescribed periods of time.

There weren’t many significant changes in the minimum investment outlays since the 2021 CBI Index, this was reflected in no change in the order of the final scores.

There were also no changes from the 2021 CBI Index to scores under the Mandatory Travel or Residence Pillar – Caribbean nations continue to rank highly in this area.

The country scored 87% overall.

St Lucia scored 9 out of ten for Due Diligence, Citizenship Timeline, and Family.

A very important aspect of any CBI programme is its ability to vet applicants and ensure that only honest individuals who can account for how they make a living are accepted into the programmes.

“We are on an ongoing drive to continuously enhance the due diligence processes of our programme as we are very keen to protect its integrity and value,” noted Mc Claude Emmanuel.

With ongoing geopolitical tensions, special attention is now being given to jurisdictions that offer CBI programmes. The international community is concerned that these programmes may offer boltholes for suspect characters looking to evade the law.

International respect is vital for any CBI programme to thrive, and a layer of ongoing monitoring is becoming a key pillar of reputable CBI Units such as that of St Lucia. Caribbean nations are setting global best practices when it comes to advancements in due diligence processes.

The Citizenship Timeline Pillar looks at the average time taken for citizenship to be secured by the applicant. One of the key merits of CBI programmes is their ability to provide a rapid route to second citizenship; St Lucia was awarded top points for its short turnaround times, which takes three months for citizenship to be granted from the date the Authorised Agent is notified that the application has been accepted for processing.

The CBI Index recognises that the rise of increasingly complex family relationships is driving investors to seek programmes that allow for a more diverse range of family members to be included under a primary application.

As an additional layer of nuance to its scoring system, this year’s CBI Index also draws a distinction between family members who are allowed to apply with and obtain citizenship at the same time as the main applicant and those who can apply at a later stage and because of the main applicant has already received citizenship.

Multiple family member categories were considered, with points being awarded for adult children, parents, grandparents and even siblings. Additional merit was also given to programmes with provisions for family members of the main applicant’s spouse. Additionally, the degree of flexibility within each of these categories can differ radically from programme to programme.

St Lucia scored 8 out of 10 in the Certainty of Product pillar. This pillar encompasses a range of factors that measure a programme’s certainty across five different dimensions: longevity, popularity and renown, stability, reputation, and adaptability.

Longevity measures the age of a given programme while Popularity and renown evaluate the number of applications and naturalisations under each programme per year, as well as a programme’s eminence in the industry.

The reputation of a programme was determined by the amount of negative press or the number of scandals it has been linked to, affecting investors’ broader perceptions of the countries in which they invest. Just as important, however, is evidence that programme funds are being utilised for social good. Points were awarded for a jurisdiction’s transparent use of CBI funds, for example for the development of domestic healthcare, education, tourism and other infrastructure. One of the main ways that investors can become citizens of St Lucia is through its Economic Fund which Mc Claude Emmanuel has said will “benefit all St Lucians by investing in social interventions and assisting the country to be food secure as assistance will be given to local farmers.”

Lastly, adaptability reflects a programme’s ability to rapidly respond to, and sometimes even predict, the needs of applicants and the industry.

St Lucia continues to offer a popular programme with consistently high application volumes, stability with no caps on the number of applications or specific calls to end the programme, and adaptability both in respect of changes to keep the programme functioning during Covid-19 and its swift response to the Russian invasion.

St Lucia, along with Antigua and Barbuda, Dominica, Grenada and St Kitts and Nevis scored seven out of 10 in the Freedom of Movement pillar. St Lucia has access to 15 of the 20 key business hubs assessed in the 2022 CBI Index.

Lastly, St Lucia scored six out of 10 for its decent freedom, GDP growth and GNI scores.

Download the full CBI Index here, to get further insights into the CBI industry and a full evaluation of the CBI programmes of the 12 other jurisdictions in the rankings.

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Owner of the longest standing CBI programme, St Kitts and Nevis, takes top spot at this year’s annual CBI Index

CARIBPR WIRE, Basseterre, Aug. 24, 2022: The Caribbean nation of St Kitts and Nevis tops this year’s CBI Index rankings for offering one of the best citizenship by investment (CBI) programmes in the world.

St Kitts and Nevis was rated against 12 other countries with operational CBI programmes, which, in 2022, include Antigua and Barbuda, Austria, Cambodia, Dominica, Egypt, Grenada, Jordan, Malta, Montenegro, St Lucia, Turkey and Vanuatu.

The CBI Index, published by PWM Magazine, a publication from the Financial Times in collaboration with CS Global Partners, is a rating system designed to measure the performance and appeal of global CBI programmes across a diverse range of indicators and its purpose is to provide a rigorous and systematic mechanism for appraising programmes in order to facilitate the decision-making process for individuals considering them, and to bring value to the CBI industry

The primary methodological objective of the CBI Index is to isolate pillars that measure CBI programme features and jurisdictional desirability. The nine pillars that constitute this year’s CBI Index include: Freedom of Movement, Standard of Living, Minimum Investment Outlay, Mandatory Travel or Residence, Citizenship Timeline, Ease of Processing, Due Diligence, Family and, Certainty of Product.

The country received full marks – 10 out of 10 in the Mandatory Travel or Residence, Citizenship Timeline, Ease of Processing, Due Diligence, Family and Certainty of Product pillars.

The Mandatory Travel or Residence pillar examines the travel or residence conditions imposed on applicants both before and after the granting of citizenship.

St Kitts and Nevis, along with the rest of the Caribbean countries, does not have any travel or residency requirements for CBI applicants. This makes it easy for busy entrepreneurs to continue running their businesses and still be eligible to get their second citizenship while not having to fulfil any minimum stay requirements.

St Kitts and Nevis scored top marks for the Citizenship Timeline pillar – which looks at the average time taken for citizenship to be secured by the applicant – due to the Accelerated Application Process where for an additional fee, an applicant can obtain their citizenship within a maximum of 60 days instead of the standard processing time of approximately three months.

Ease of Processing measures the end-to-end complexity of the CBI application process. St Kitts and Nevis makes the process of obtaining citizenship easy and straightforward, the country has an official government website and a dedicated CBI unit. It has also done away with burdensome application requirements such as interviews, language, culture or history tests, proof of minimum business experience and evidence of the purchase of tangible or intangible assets.

The overall effortlessness of the application process is a particularly important component, and the promise of a smooth, hassle-free process can generate readiness to engage with a programme.

One of the areas where Caribbean nations really differentiate their programmes, is the area of due diligence. St Kitts and Nevis’ due diligence process is multi-faceted and is undertaken by the country’s CBI unit, law enforcement and external third-party due-diligence agencies from the UK and USA. This ensures that the process is stringent and comprehensive, applicants are required to provide either fingerprints or a biometric passport, police certificates from both an applicant’s country of residence as well as their country of citizenship and comprehensive supporting information in respect of an applicant’s source of funds.

The CBI Index recognises that the rise of increasingly complex family relationships is driving investors to seek programmes that allow for a more diverse range of family members to be included under a primary application. St Kitts and Nevis retains a perfect score for their family friendliness as, in addition to a main applicant, they allow the applicant’s spouse, children under 18 and over 18 in certain circumstances, siblings, parents and grandparents of both the main applicant or their spouse to be included in an application.

St Kitts and Nevis’ CBI programme is one of the oldest in the industry, having been established in 1984, it assures investors of a certainty of product. The CBI Index measures certainty across five different dimensions: longevity, popularity and renown, stability, reputation, and adaptability – aspects which St Kitts and Nevis’ programme can tick off confidently.

In the 2022 CBI Index, the Freedom of Movement pillar measures the relative strength of each country’s citizenship based on three equally weighted factors: the number of destinations to which a country’s passport allows travel without restriction, the number of prime business hubs to which it provides access, and the degree to which a given citizenship provides settlement rights in other nations. St Kitts and Nevis scored a seven out of 10 in this area as it offers visa-free or visa-on-arrival access to 156 countries.

The Minimum Investment Outlay pillar measures one of the most practical and foremost considerations of CBI: how much capital is required for the investor to become an eligible applicant for the programme of their choosing.

St Kitts and Nevis offers one of the most affordable routes to alternative citizenship, and even though it ended its limited time offer of US$150,000 for a family of four at the end of December 2021, it did not impact its score, five out of 10, as the scores are based on minimum investments for a single applicant.

The St Kitts and Nevis CBI programme is a family-friendly route for those looking for a reputable and trusted programme that prioritises both applicants and its citizens – the stringent due diligence process upon application ensures that only honest hard-working families are approved. The citizenship can also be passed down to future generations, giving investors who want to leave a legacy, peace of mind.

Download the full CBI Index here, to get further insights into the CBI industry and a full evaluation of the CBI programmes of the 12 other jurisdictions in the rankings.

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Dominica tops the CBI Index for sixth consecutive time, scores full marks in six out of nine pillars

CARIBPR WIRE, Roseau, Aug. 23, 2022: The Commonwealth of Dominica came out tops in the annual CBI Index, a rating system designed to measure the performance and appeal of global citizenship by investment (CBI) programmes across a diverse range of indicators.

The CBI Index is intended as a practical tool to compare CBI programmes as a whole and specific aspects of each programme. These aspects are reflected by the CBI Index’s nine pillars which Freedom of Movement, Standard of Living, Minimum Investment Outlay, Mandatory Travel or Residence, Citizenship Timeline, Ease of Processing, Due Diligence, Family and Certainty of Product.

Number one for six consecutive years, Dominica beat 11 other nations with active citizenship by investment programmes and scored full marks in the areas of Minimum Outlay, Mandatory travel or residence, Ease of Processing, Due Diligence, Family and Certainty of Product.

These nations include Antigua and Barbuda, Austria, Cambodia, Egypt, Grenada, Jordan, Malta, Montenegro, St Lucia, Turkey and Vanuatu.

“For the last 29 years we have ensured that our CBI programme really meets the needs of an ever-changing global investor. We’re proud to yet again be ranked as one of the best CBI offering in the world and look to increase our scores across all nine pillars next year,” commented Dominica’s Prime Minister, Dr Roosevelt Skerrit.

Dominica continues to be on a concerted drive to offer investors – through its Economic Diversification Fund and government-approve real estate options – a reliable safe haven amidst the constant global upheavals. Accompanied by a robust due diligence process, Dominica uses a multi-layered process in partnership with third-party due diligence firms from the USA and the UK, investors can be confident that they are buying a product that will enhance their portfolio.

Dominica’s scoring in the nine pillars:

Freedom of Movement: Dominica scored seven out of 10 as the country offers visa-free and visa-on-arrival access to 14 countries across the world, including the globe’s most sought-after business hubs.

Freedom of movement within and between countries is paramount to global investors seeking second citizenship and this year, the Index placed emphasis on the total number of countries and territories that can be visited without applying for a visa.

Standard of Living: Dominica scored five in this area due to its low average expected years of schooling, but it must be noted that the country has the highest life expectancy at 78.2 and a perfect freedom score when compared to Egypt, Jordan, St Kitts and Nevis and Vanuatu – who also shared the same score.

Minimum Investment Outlay: Dominica received a perfect score of 10 here as the minimum investment outlay for their CBI programme is only US$100,000 per applicant, one of the lowest citizenship investment outlays in the industry.

Mandatory Travel or Residence: As last year, Dominica kept its score of 10 out of 10 as the country does not require mandatory travel or residence in the country for processing its citizenship application.

Citizenship Timeline: Dominica scored a nine in the citizenship timeline pillar. The pillar accesses the duration to get the application processed.

Ease of Processing: The citizenship by investment unit of Dominica continues to make the application process straightforward and more robust, helping the country secure a score full marks in this area.

Due Diligence: Dominica is recognized for its stringent and comprehensive due diligence checks on applicants seeking second citizenship and once again retained the score of 10 for due diligence processing. The country requires the provision of either fingerprints or a biometric passport and has robust external due diligence procedures that are undertaken by internationally renowned third-party due diligence firms.

Family: As Dominica allows main applicants to add additional dependents under a single application, once again making it easy to bring in additional family members, the country scored 10 under this pillar.

Certainty of Product: Dominica, along with St Kitts and Nevis, attained a perfect score for Certainty of Product Pillar thanks to the programme’s longevity, popularity, renown, stability, and adaptability. The CBI Index also lauded Dominica for its transparent two-track investment routes.

Regarded as an industry voice and reputable benchmark for CBI programmes across the globe, this year’s CBI Index offers readers a glimpse of the possibility that could in the CBI industry should all relevant parties cooperate.

The current turmoil has certainly brought a negative spotlight to the investment migration industry and overlooked the fundamentals of CBI – offering honest, hardworking families and entrepreneurs to explore and participate in meaningful global opportunities, especially where they have been let down by their own home countries.

Findings in the CBI Index state that in 2023, it is predicted over 125,000 millionaires will look to relocate to more secure and attractive destinations around the world and this trend is expected to continue and increase to 2030. Political fragmentation, instability, social polarisation are some of the reasons why investors look for second citizenship options.

It is for this reason that countries like the Commonwealth of Dominica are a popular investment choice, offering political and economic stability, a currency pegged against the US-dollar and, even more appealing is an eco-conscious government working its way to be carbon-neutral and sustainable.

“People who invest in our programme can be 100% sure that they are also investing in a country that cares about the planet and one that is taking tangible, measurable steps to protect the planet,” continues Prime Minister Skerrit.

The CBI Index is the world’s most definitive guide on citizenship by investment and is published today by PWM Magazine, a publication from the Financial Times in collaboration with CS Global Partners.

Download and read the full report here.

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CBI Index 2022 offers a glimpse into the future of the citizenship by investment industry: CS Global Partners

CariibPR Wire, London, Aug. 22, 2022: The world’s most definitive guide on citizenship by investment, the CBI Index, was published today by PWM Magazine, a publication from the Financial Times in collaboration with CS Global Partners and offers readers a view of an industry in metamorphosis.

Released amid a year that has, again, been marked by heightened uncertainty, increased security risk, political instability and intensifying calls to act on the global warming threat, the CBI Index comes at a time when most individuals are reassessing the base they call home and are looking for more stable environments that not only offer security but business, health and education opportunities for generations to come.

Despite a tumultuous global environment and an investment industry harrowed by scrutiny from the EU and USA, this year’s CBI Index hints at opportunity amidst the chaos – opportunity for the CBI industry to evolve and perhaps be the answer to those who look to it to harness the world’s offerings.

Often thought of as a Plan B, the CBI Index infers that in a post-pandemic reset, there has been a shift in trust away from government as individuals obtain second, or multiple citizenships, and take control of their destinies. The new global citizen will look to invest in ‘Plan A’ and a more positive future for people and planet.

While the CBI Index is a rating system designed to measure the performance and appeal of global citizenship by investment (CBI) programmes across a diverse range of indicators, it is also a voice for the industry and a forward-looking manual that offers readers a glimpse of what the industry could be provided that industry players come together and shape its regulatory environment to benefit not only host countries, but citizens around the world who have realised that home need not be their place of birth, but where opportunities lie.

This Index is intended as a practical tool, both for those who wish to compare CBI programmes as a whole and for those who wish to compare specific aspects of each programme.

Its purpose is to provide a rigorous and systematic mechanism for appraising programmes, to facilitate the decision-making process for individuals considering them, and to bring value to the CBI industry.

The CBI Index assesses all countries with operational CBI programmes, which, in 2022, include Antigua and Barbuda, Austria, Cambodia, Dominica, Egypt, Grenada, Jordan, Malta, Montenegro, St Kitts and Nevis, St Lucia, Turkey and Vanuatu.

The CBI Index rates CBI programmes according to these nine pillars: Freedom of Movement, Standard of Living, Minimum Investment Outlay, Mandatory Travel or Residence, Citizenship Timeline, Ease of Processing, Due Diligence, Family and Certainty of Product.

Freedom of Movement measures the relative strength of each country’s citizenship based on three equally weighted factors: the number of destinations to which a country’s passport allows travel without restriction, the number of prime business hubs to which it provides access, and the degree to which a given citizenship provides settlement rights in other nations.

The Standard of Living pillar is a measure of the quality of life offered by the 13 CBI jurisdictions under assessment and this pillar is vital to those who yearn to relocate and secure a prosperous and fulfilling lifestyle. Similarly, it is key to those wanting to take advantage of local business opportunities or needing to transfer and safeguard their assets.

The Minimum Investment Outlay pillar measures one of the most practical and foremost considerations of CBI – how much capital is required for the investor to become an eligible applicant for the programme of their choosing. The cost of applying for CBI increases with the number of dependants — or qualifying family members — included in an application. In some jurisdictions this increase is proportional, while in others the cost only increases following the inclusion of multiple dependants.

Mandatory Travel or Residence examines the travel or residence conditions imposed on applicants both before and after the granting of citizenship.

The Citizenship Timeline pillar looks at the average time taken for citizenship to be secured by the applicant.

The Ease of Processing pillar measures the end-to-end complexity of the CBI application process. In some jurisdictions, the application process can be a labour-intensive and painstaking task that is time-consuming for the applicant; in others, it is streamlined, and the applicant receives clear directives on how to proceed. The overall effortlessness of the application process is a particularly important component, and the promise of a smooth, hassle-free process can generate readiness to engage with a programme.

The Due Diligence pillar focuses on each nation’s commitment to ensuring that their programme remains transparent and effective at evaluating potential candidates for citizenship. It is therefore a measure of each programme’s integrity.

The Family pillar measures the extent to which investors can obtain citizenship for their immediate and extended family. The CBI Index recognises that the rise of increasingly complex family relationships is driving investors to seek programmes that allow for a more diverse range of family members to be included under a primary application.

Lastly, Certainty of Product encompasses a range of factors that measure a programme’s certainty across five different dimensions: longevity, popularity and renown, stability, reputation and adaptability. Additionally, it assesses a programme’s responsiveness to major global events, such as the Covid-19 pandemic and the war in Ukraine that have had a significant impact on global mobility and due diligence requirements.

As the CBI industry undergoes its own challenges and metamorphosis, the CBI Index gives worldly investors a reliable analysis of reputable programmes that will enable them to choose second citizenship in destinations that will fulfil their needs.

Download the full report here to see which of the thirteen countries took top spot and gain further insight into the CBI industry.

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Saint Lucia repositions Citizenship Programme under new slogan “Beyond the Passport”: CS Global Partners

CARIBPR WIRE, London, July 14, 2022: The citizenship by investment programme of Saint Lucia is one of the youngest economic citizenship programmes in the Caribbean. The government has set up a dedicated Citizenship by Investment Board that oversees all the operations and assists investors while facilitating unmatched benefits for the country and its people.

The Saint Lucia Citizenship by Investment Programme Unit, a statutory body of the government is marketing and repositioning the programme under a new slogan called “Beyond the Passport.”

The Head of the Citizenship by Investment Programme Unit, Mc Claude Emmanuel said the unit is making the programme more effective for locals as well as for investors. He noted that the funds generated by the CIP of Saint Lucia are used for the development of the country, and the impact must benefit every Saint Lucian.

“Funds generated by the CIP are important for Saint Lucia. The government generates revenue from the donation offered through the programme, which is then spent on different development projects island wide. The revenue benefits social sectors, such as schools, healthcare, roads and housing,” said Mc Claude Emmanuel.

He further explained the importance of different investment options, including the National Economic Development Fund, which is also known as the Fund Option, “For the country, the Citizenship by Investment Programme holds immense importance.”

Saint Lucia’s Citizenship by Investment programme is the latest in the Caribbean region and is on par with some of the best programmes in the region. Launched in 2016, Saint Lucia has performed exceptionally well in the 2021 CBI Index, published by the PWM Magazine of Financial Times. It came out top in three pillars of excellence, namely minimum investment outlay, mandatory travel or residence and ease of processing.

Saint Lucia has been moving ahead with plans to position itself as a notable alternative to global investors in the investment mobility industry. As the world is dealing with uncertainty, entrepreneurs have been looking for stable, safe as well as peaceful destinations in which to move or start their businesses. Economic citizenship is the right choice for them. Investors can protect and grow their wealth by investing in alternative citizenship, which helps in portfolio diversification as well as wealth planning.

An investor can apply for alternative citizenship of Saint Lucia through the National Economic Fund Investment, most commonly known as the Fund Option under which the investors contribute to the country’s socio-economic development. The minimum investment under this investment option is USD 100,000.

The CIP of Saint Lucia is backed by a strong, robust and vigorous due diligence check process. The Saint Lucia government has been working closely with regional and international third-party firms to conduct background checks. The Programme is one of the most transparent in the industry, giving investors and partners access to information on how funds are used.

Citizenship by Investment Programme of Saint Lucia provides the following benefits, including:

  • Makes the investor a global citizen.
  • Assists the applicant in portfolio diversification and wealth planning.
  • Helps in expanding business overseas.
  • Provides citizenship for life, which can be passed on to future generations.
  • Gives an opportunity to spend the rest of their life in a peaceful and safe environment.

The investor can apply for the alternative citizenship of Saint Lucia via the following steps:

Step 1: Completion of the application by applicants.

Step 2: Submit the application at the CIP Portal

Step 3: The Documents are then verified by the CIP Unit and undergo a strong due-diligence process.

Step 4: The board takes a decision on the selection and rejection of the application.

Step 5: The certification is the last process of the application.

About Saint Lucia:

Saint Lucia is a small, mountainous Eastern Caribbean Island. It is 21 miles south of Martinique and 26 miles north of Saint Vincent and the Grenadines, all part of the Caribbean Sea’s Lesser Antilles islands. Saint Lucia’s lush landscape has a tropical rainforest with two lava spires called Pitons, which are the standout natural features.

The small island country is one of the world’s most beautiful and well-known destinations for travel enthusiasts. The attention of the travellers is largely drawn by the island’s majestic Piton Mountains, refreshing waterfalls, spectacular hiking trails, drive-in volcano, beautiful beaches, as well as exclusive restaurants.

The island is fondly called the Helen of the West as its beauty is comparable to Helen of Troy.

With regional specialities including pepperpots, langouste, and bouyon, Saint Lucia is a well-known Caribbean destination for those who enjoy trying new foods from different cultures. Seafood-based cuisine and locally cultivated products from farms to tables define the island’s culinary heritage.

Many people love travelling to the Caribbean country for its rich cuisines and organic agro products. The local food is influenced by French, East Indian and British dishes. The National Dish of Saint Lucia is Green Fig and Saltfish. The dish is typically prepared on weekends as well as especially during the Creole Day Festival, which is hosted in October.

Not only that, but Saint Lucia also endeavours to have its own coffee speciality in the region, which according to Deputy Prime Minister Ernest Hilaire will boom the tourism sector. He recently led discussions with an investor named Olmedo Vill, who aims to recommence coffee production in the country. He said over 13,000 plants will be cultivated by 2024. Not many people know that in the late 1700s, Saint Lucia and Martinique produced more than half of all coffee consumed in Europe. The country had more than 9 million coffee plants by the 1800s because of the country’s cool, shaded, volcanic ground and which is infused with citrus and spices.

Saint Lucia’s beautiful mountains, jungles, coasts, and historic locations showcase history and beauty and a great sense of living poetry add more touch to its tranquil environment.

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Enterprise Extends Global Reach with New Locations in the U.S. Virgin Islands, Morocco and the Bahamas

The international leader in car rentals will introduce its Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands to each new market

ST. LOUIS, June 2, 2022 /PRNewswire-HISPANIC PR WIRE/ – Enterprise Holdings, the world’s largest vehicle rental business, today announced new franchise locations in the U.S. Virgin Islands, Morocco and the Bahamas. Each of the three new markets will feature car rental options from the Enterprise Rent-A-CarNational Car Rental and Alamo Rent A Car brands.

Enterprise Holdings Corporate Brands Logo.

In the U.S. Virgin Islands, the company plans to open locations and provide service on the three main islands of St. Thomas, St. Croix and St. John, beginning with the buildout of a location at the Cyril E. King Airport in St. Thomas, the largest international airport in the U.S. Virgin Islands.

Expansion plans in the Bahamas include an initial location at the Lynden Pindling International Airport and one additional branch in Nassau. Another location will be added at the Grand Bahama International Airport in Freeport at a later date. In Morocco, plans include downtown locations in both Marrakech and Casablanca along with a presence at major airports.

“Over the past 10 years, we’ve executed an aggressive global growth plan designed to ensure our customers have greater access to the brands they know and love, no matter where they travel,” said Peter Smith, vice president of global franchising at Enterprise Holdings. “Franchisees appreciate the Enterprise standard of excellence and have transformed our business by helping us grow a significant international footprint. Around the corner, or around the world, Enterprise has you covered.”

With a presence in more than 90 countries and territories, Enterprise Holdings employs 75,000-plus global team members with a focus on becoming the best mobility provider in the world by listening to and exceeding customer expectations. The company partners with local providers that have a strong reputation for customer service excellence.

For more information about Enterprise Holdings, visit www.enterpriseholdings.com.

About Enterprise Holdings
Enterprise Holdings, Inc. is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-CarNational Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Holdings and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Mo., Enterprise Holdings manages a diverse fleet of more than 1.85 million vehicles through a network of nearly 10,000 fully staffed neighborhood and airport rental locations in more than 90 countries and territories.

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International CBI Units Put Extra Focus on Due Diligence Processes Amid Global Risks: CS Global Partners

CARIBPR WIRE, London, May 13, 2022:  The Financial Times’ Private Wealth Management (PWM) magazine has hosted a virtual panel discussion on the impact of global risks on countries with Citizenship by Investment (CBI) programmes.

As part of its PWM Perspectives series, the four-part panel discussion shares the views and insights of notable experts from major due diligence investigation agencies including Karen Kelly, director of strategy and development at Exiger; Eddy Leviton, chief operating officer at Fact WorldWide and Heyrick Bond Gunning, chief operating officer at S-RM.

In the last instalment, the panel moderated by Yuri Bender, editor in chief of Professional Wealth Management magazine, discusses how international CBI units are putting extra focus on due diligence processes amid global risks.

Global political risks are unfortunately a reality for many people across the world and investors across a number of jurisdictions are constantly looking for ways to distance themselves from restrictive regimes. This means that suitable safeguards need to be in place to ensure that the verification of applicants from territories deemed to be of higher risk which poses potential difficulties is of the strictest measures.

In response to this, Karen Kelly, director of strategy and development at Exiger says “Any risk needs to be viewed in context – whether its political exposure or jurisdictional risk. Each CBI country has their own risk appetite or threshold.”

“Intelligence agencies are not there to make decisions on behalf of countries as to who should or should not be approved but rather, they provide client countries with the facts and information needed to arm the CBI Units with the details they need to say this person is above or below the risk threshold we have for acceptance. It is important to also keep in mind that CBI Units will also consider the information they get from other sources such as law enforcement agencies.”

In response to Yuri Bender’s question of whether it is necessary to apply a deeper and enhanced due diligence process on high-risk applicants and a lighter version for others, Eddy Leviton, chief operating officer at Fact WorldWide says “We carry out the same stringent levels of investigations and checks for all applicants and dependents. We do not discriminate because when we get an application, we do not know whether that applicant will be high risk or low risk – whether they declare that they are wealthy or if they have managed to scrape enough money to purchase alternative citizenship, we apply the same verification and due diligence process to all applicants. We provide a risk profile to the client to enable them to make the ultimate decision.”

There is never a scenario where a ‘lighter’ version would be applied to an applicant when it comes to due diligence. All applicants undergo the same level of scrutiny, and should an applicant be flagged as high risk, additional due diligence will be applied.

A multi-layered due diligence system is an essential element of any successful CBI programme, as it combines internal government checks with research by specialist third-party due diligence firms and assessments by regional and international bodies. The rigour put around due diligence ensures that individuals of only the highest integrity are successful.

The Caribbean has been under immense pressure over the last few years – with deadly hurricanes increasing in number and tourism decreasing due to the pandemic. This has led some to believe that these jurisdictions sometimes ignore red flags instituted by pan-regional anti-crime bodies because they badly need the money.

Heyrick Bond Gunning, chief operating officer at S-RM says that these Caribbean nations are taking a “longer-term view in terms of the integrity of their programmes.”

“Caribbean nations have realised how vital CBI funds are to their economies and maintaining the integrity of the programmes is essential for the entire region. There’s no point in having a quick win if it will jeopardise their status, which could result in the banks not wanting to do business with them meaning the programmes fall over straight away anyway.

“Caribbean nations are working very hard to fix mistakes made in the past as they are acutely aware of the scrutiny they are under at the moment, and therefore we have not seen any problematic individuals being accepted into these programmes recently.”

When responding to how the COVID-19 pandemic has impacted the CBI industry and the due diligence which enables its functioning, Gunning adds, “There has been a huge reliance on tourism which has really dropped away over the last couple of years and that has certainly put a lot more pressure on the units.

“It’s important to note that the units have become a lot more focused on their processes and how they run themselves to become as efficient as possible so that they can ensure that they are making the most of opportunities in terms of the applicants presenting themselves, within that there hasn’t been a compromise on the due diligence as they understand how important a part it plays and they want to be able to hold their hands up and say ‘we have external third parties auditing all our applicants at least twice but usually three or four times when you bring in to play the security agencies or Organisation of Eastern Caribbean States (OECS) to ensure that there isn’t a compromise on due diligence.”

Proper due diligence practices show a nation’s commitment to ensuring that its programme remains transparent and effective at evaluating potential candidates for citizenship. It is, therefore, a measure of that programme’s integrity.

Increasingly, strict anti-terrorism and anti-money laundering legislation has prompted some governments to exclude applicants of certain nationalities from their programmes or to restrict funds transferred from certain jurisdictions, in order to ensure compliance with international sanctions.

A multi-layered due diligence system, rooted in law and subject to procedural rules and policies, is an essential element of any successful CBI programme, as it combines internal government checks with research by specialist third-party due diligence firms, and assessments by regional and international bodies. Failures in due diligence harm the reputation of a host country and its programme, and these failures often have widespread consequences for the entire industry.

Funds from CBI programmes often provide a vital source of income for some countries, especially in times of crisis – as is often the case for Caribbean countries devastated by hurricanes – these countries value the investment that goes into their economies as it allows them to be economically self-sustainable.

“Caribbean nations are some of the most transparent in terms of reporting on their due diligence processes which has positively impacted their brand and reputation in the international market,” adds Paul Singh, director at CS Global Partners – an international government marketing agency.

“We have been doing ongoing work to help countries realise the importance of protecting and enhancing not only their reputation in the international community but also ensuring that their citizens and applicants know that they are investing in reputable and trusted brands for their businesses and families.”

Professional Wealth Management, from the FT Group, is the premier resource for private banking and mutual fund coverage in Europe, Asia and beyond.

Watch the full four-episode PWM Perspectives series on due diligence here.

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Flex Seal Expands Retailers in the Caribbean

WESTON, Fla., May 3, 2022 /PRNewswire-HISPANIC PR WIRE/ – The global Flex Seal® Family of Products is filling gaps, cracks and holes across the Caribbean. And many of their products are now available at a variety of retailers in Barbados, Bermuda, Guyana, Puerto Rico, Trinidad and Tobago, and St. Lucia.

Available products include Flex Seal, Flex Tape®, Flex Glue®, Flex Seal Liquid®, Flex Shot® and the Flex Seal Mini® products, each in a variety of their respective colors. These products are available at over 30 locations in-store and on some websites.

“The whole Flex Seal Family joins me in the excitement of this new opportunity and growth for our company,” said Phil Swift, CEO, Inventor and Spokesperson. “We are proud to partner with these new retailers and expand our offering of products to more countries globally.”

It’s important to protect your home and property during the storm season, and The Flex Seal Family of Products is there for you. Each product is useful for a variety of fixes and weatherizing around the home.

About The Flex Seal Family of Products
Swift Response, LLC is the distributor and marketer of The Flex Seal® Family of Products. Founded in 2011, the company provides a variety of DIY home repair and maintenance products specializing in waterproofing, adhesive, bonding and sealing.

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ARCHIPELAGO ANNOUNCES APPOINTMENT OF DOMINICAN TO IT’S GLOBAL EXECUTIVE COMMITTEE

JAKARTA, Indonesia, April 29, 2022 /PRNewswire-HISPANIC PR WIRE/ — Dominican, Jose Luis Leonardo, has been promoted to Vice President – The Americas by Southeast Asian international hotel management group, Archipelago. The internal promotion also sees him joining the Global Executive Committee of Archipelago and is effective immediately.

Jose Luis Leonardo, has been promoted to Vice President

“Since joining our Group, initially as General Manager of our first hotel in Cuba, GRAND ASTON Cayo Las Brujas and then as Director of Operations – The Americas, Jose Luis has shown incredible leadership skills in developing our business in the region, under very difficult operational conditions. From day one, Jose Luis understood the capabilities of our Group, our owner centric ethos, the vision of our leadership and the very ambitious tactical plans we had put in place to support our regional expansion. His new role supports and accelerates these plans. Archipelago has a strong track record of developing local talent and Jose Luis’s progression to Global Executive Committee is testament to that.” said Gerard Byrne, Managing Director, Archipelago.

Archipelago is currently experiencing rapid growth in its hotel portfolio in Asia, the Middle East and the Caribbean with over 30,000 rooms operating and a further 10,000 under development globally. Following significant investment in its technology and digital platforms in recent years, Archipelago is now partnering with and significantly improving the performance of independent hotels and hotel groups with Powered by ARCHIPELAGO, its plug and play online connectivity, distribution and revenue management vertical, together with its 10 core brands that cover all hotel categories.

With a presence in the Dominican Republic already, Archipelago’s ambitious regional expansion plan will add 3,500 rooms to its portfolio across the rest of the Caribbean, Mexico, Central America and Columbia by the end of 2023.

About Archipelago

Southeast Asia’s largest privately owned hotel management group, operating more than 150 hotels, with a further 200 hotels under development across Southeast Asia, the Caribbean and the Middle East. A trusted hotel company with a long track record and more than 40,000 rooms operating or under development in over 60 destinations with award winning brands including ASTON, Collection by ASTON, Alana, Huxley, Kamuela, Harper, Quest, Neo, fave, Nordic and Powered by ARCHIPELAGO.

archipelagointernational.com .

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ibex Cares: Jamaica Team Raises $1 million JMD to Help Coworker

CaribPR Wire, PORTMORE, Jamaica, April 27, 2022: ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced its team in Jamaica raised $1 million JMD to help pay for new prosthetic legs for teammate Charmonique Willis. Willis lost her legs when she was two years old and needs new prosthetics.

“I would like to thank ibex and all my co-workers for this wonderful gift,” said Willis. “This company treats you like family. I love and appreciate ibex for all they have done.”

In addition to raising funds to help Willis, ibex is committed to the fight against breast cancer and plans to make a donation to the Jamaica Cancer Society later this year. The company also supports local children’s homes across the island and has donated educational tablets to various schools.

“We are all so proud of our team here in Jamaica for their overwhelming compassion and generosity for our dear friend and colleague, Charmonique,” said Jaime Vergara, SVP and Country Manager, ibex. “ibex cares about our people and has a long history of giving to help support the communities where they live and work.”

ibex is the leading BPO in Jamaica with six facilities, including Ocho Rios, Portmore and Kingston, and is growing across multiple vertical markets, such as travel and hospitality, insurance, finance, retail, and others. This growth is helping to further reinforce Jamaica’s position as a global shared services hub that is digitally transforming our clients’ customer experience.

ibex recently celebrated the 5th anniversary of ibex Cares, its philanthropic program that supports local communities where the company operates. This year, the program will be responsible for giving more than $250,000 in donations to local charities and causes.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/6ea21bb9-516e-4f09-9b21-bd51850514a8

ibex Cares: Equipo de Jamaica recauda $ 1 millón de JMD para ayudar a compañera de trabajo

CaribPR Wire, PORTMORE, Jamaica, April 27, 2022: – ibex (NASDAQ: IBEX), un proveedor líder mundial de externalización de procesos de negocios (BPO) y soluciones de tecnología de participación del cliente, anunció hoy que su equipo en Jamaica recaudó $ 1 millón de dólares jamaiquinos (JMD) para ayudar a pagar las nuevas prótesis de piernas para su compañera de equipo, Charmonique Willis. Charmonique perdió las piernas cuando tenía dos años y necesita nuevas prótesis.

“Me gustaría agradecer a ibex y a todos mis compañeros de trabajo por este maravilloso regalo”, dijo Charmonique. “Esta empresa te trata como familia. Quiero y aprecio a ibex por todo lo que han hecho”.

Además de recaudar fondos para ayudar a Willis, ibex mantiene su compromiso con la lucha contra el cáncer de mama y planea hacer una donación a la Jamaica Cancer Society a finales de este año. La empresa también apoya hogares infantiles locales en toda la isla y donó tabletas educativas a varias escuelas.

“Todos estamos muy orgullosos de nuestro equipo aquí en Jamaica por su abrumadora compasión y generosidad para nuestra querida amiga y colega, Charmonique”, dijo Jaime Vergara, vicepresidente sénior y gerente de país de ibex. “ibex se preocupa por nuestra gente y tiene una larga historia de donaciones para ayudar a apoyar a las comunidades donde viven y trabajan”.

ibex es el BPO líder en Jamaica con seis instalaciones, incluyendo Ocho Ríos, Portmore y Kingston, y está creciendo en varios mercados verticales, como viajes y hospitalidad, seguros, finanzas, minorista y otros. Este crecimiento ayuda a reforzar aún más la posición de Jamaica como un centro global de servicios compartidos que está transformando de forma digital la experiencia de consumo de nuestros clientes.

ibex recientemente celebró el quinto aniversario de ibex Cares, su programa filantrópico que apoya a las comunidades locales donde opera la empresa. Este año, el programa se encargará de entregar más de $ 250,000 en donaciones a organizaciones benéficas y causas locales.

Acerca de ibex
ibex ofrece externalización de procesos de negocios (BPO) innovadores, marketing digital inteligente, tecnología de adquisición en línea y soluciones de participación del cliente de extremo a extremo para ayudar a las empresas en la adquisición, participación y retención de clientes valiosos. Hoy, ibex opera un modelo de centro de entrega de experiencia del cliente (CX) global que consiste de 34 instalaciones de operaciones en todo el mundo, al mismo tiempo que implementa tecnología de última generación para promover experiencias superiores para el cliente para muchas de las empresas líderes mundiales en los sectores minorista, comercio electrónico, atención médica, tecnología financiera (fintech), servicios públicos y logística.

ibex aprovecha su diverso equipo global de más de 30.000 empleados junto con tecnología líder en el sector, incluyendo su plataforma Wave X, para la gestión de cerca de 200 millones de interacciones críticas con clientes, añadiendo más de $2.2 mil millones en ingresos vitalicios de clientes cada año e impulsando una experiencia de cliente verdaderamente diferenciada. Para más información, visite nuestro sitio web ibex.co y comuníquese con nosotros en LinkedIn.

Una foto adjunta a este comunicado de prensa está disponible en https://www.globenewswire.com/NewsRoom/AttachmentNg/6ea21bb9-516e-4f09-9b21-bd51850514a8


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Caribbean Employment Services Introduce New Initiative to Help to Support a Sustainable Approach to Business in the Caribbean

BARBADOSApril 5, 2022 /PRNewswire-HISPANIC PR WIRE/ — Following the successful launch of its Optimal Recruitment Advertising Campaigns and Recruitment Partner Programmes, the team at Caribbean Employment Services is introducing a new initiative to help the clients it works with support a sustainable approach to business in the Caribbean.

As a business based in the Barbados, Caribbean Employment Services is increasingly aware of the importance of sustainability in protecting the beautiful Islands and supportive of the focus that Governments, organisations and companies are placing on sustainability and its importance to everyone’s future.

Keen to work with businesses and organisations that recognise the importance of economic, social and environmental sustainability, both in the Caribbean and globally, the team at Caribbean Employment Services has developed a new initiative to help their clients reaches a wider audience who share the same ethos and ambitions.

Through their Recruitment Partner Programme, clients can communicate their commitment to sustainability, the programmes they’re running, initiatives they’ve launched and their contribution to the Islands. This ensures a consistent message that attracts talent who have the same vision on sustainability and want to work for a company that recognises the importance of its contribution to preserving the ecosystem, improving the quality of lives and safeguarding natural resources.

Employers on the Recruitment Partner Programme benefit from publication in Caribbean Employment Services’ widely distributed and popular news articles, as well as press releases written and distributed through their PR team, ensuring even wider exposure for their recruitment campaigns and sustainability initiatives.

Joseph Boll, CEO at Caribbean Employment Services, said “We’re proud to work with businesses in the hospitality and tourism industries who are committed to reducing their impact on the environment and protect our beautiful Islands and those who live, work and visit them. Using our experience, we’re delighted to have the opportunity to launch this initiative, developed to help our clients reach potential candidates and a wider audience who share the same vision and ambitions for sustainability.”

Caribbean Employment Services is one of the market-leading and most cost-effective recruitment advertising specialists in the Caribbean.  It offers a range of proven recruitment advertising solutions for clients with Caribbean-based roles, including an Online Job Board, Optimal Recruitment Advertising Campaigns and Recruitment Partner Programmes. 4.  For further information on Caribbean Employment Services, please visit https://caribbeanemployment.com/ and https://caribbeanemployment.com/sustainability/.

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Caribbean Employment Services Enhances its Recruitment Advertising Solutions to Help Employers Find Top Talent

BRIDGETOWN, Barbados, March 10, 2022 /PRNewswire-HISPANIC PR WIRE/ — Since its launch two years ago, Barbados-based Caribbean Employment Services has been helping employers recruit for positions in the Caribbean through their cost-effective online job board.

Caribbean Employment Services’ forward-thinking approach to advertising vacancies has seen it quickly become one of the market-leading recruitment advertising specialists in the Caribbean.

Combining its specialist experience with a proactive and responsive approach to recruitment advertising, the company has introduced two new recruitment advertising solutions.

Developed to help HR Directors, Managers and Recruitment Agencies attract the best talent to the Caribbean-based roles in their businesses, Optimal Recruitment Advertising Campaigns and Recruitment Partner Programmes are customised campaigns to meet monthly or annual recruitment needs.

Optimal Recruitment Advertising Campaigns use from the latest, cutting-edge search technology and proven marketing activities to attract the best candidates to your roles, including social media marketing through Twitter, Facebook and LinkedIn.

Caribbean Employment Services’ team of experts works with clients on their Recruitment Partner Programmes to develop trackable campaigns that include Cost per Click, Cost per Applicant and PR campaigns through news channels, including press release distribution, ensuring that employers stand out amongst other businesses.

Employers on the Recruitment Partner Programme benefit from publication in Caribbean Employment Services’ widely distributed and popular news articles, as well as press releases written and distributed through their PR team, ensuring even wider exposure for their recruitment campaigns.

Joseph Boll, CEO at Caribbean Employment Services, said “We’re delighted to be in a position to offer two new recruitment advertising solutions, developed specifically for our clients who need to find the very best talent for their roles in the Caribbean quickly and efficiently.”

Contact Details:
Caribbean Employment Services
Phone:            (1 246) 537-0395
Email:             [email protected]
Website:         https://caribbeanemployment.com/

Notes to Editors:

  1. Further information and images are available on request.
  2. Caribbean Employment Services is one of the market-leading and most cost-effective recruitment advertising specialists in the Caribbean.
  3. It offers a range of proven recruitment advertising solutions for clients with Caribbean-based roles, including an Online Job Board, Optimal Recruitment Advertising Campaigns and Recruitment Partner Programmes.
  4. For further information on Caribbean Employment Services, please visit https://caribbeanemployment.com/
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Highgate Systems Announces Organisational Changes

CaribPR Wire, MISSISSAUGA, Ontario, Jan. 18, 2022: Highgate Systems is pleased to announce the appointment of Oluwatobi (Tobi) Boshoro as the new Managing Director of Highgate Systems. Ms. Boshoro brings over 20 years of successful strategic digital transformation within the e-business, commerce and digital payments sector.

Previously, Ms. Boshoro served as the CEO of Renmoney, a leading fintech lending and wealth management company as well as the SVP – Digital Strategy, Issuing & Service Management for Standard Bank Group and various senior positions at Interswitch Group. She is an alumnus of the Harvard Business School, having completed multiple Executive Management programs and holds a M.Sc. Strategic Marketing degree from Cranfield University’s School of Management and a B.Sc. in Economics from Ogun State University.

Barry Walsh, Chairman of Bevertec Group of Companies stated, “We are pleased to welcome Tobi Boshoro as the new Managing Director of Highgate Systems and look forward to her insight and guidance. Ms. Boshoro’s significant digital transformation experience across a range of international fintech companies will be invaluable to Highgate Systems. With her leadership, we will continue to elevate our client’s ability to provide a world class digital banking experience to their members and customers.”

Highgate Systems would also like to thank Kelley Gray for her dedication and leadership since joining the company in November 2019 and remaining true to our goals, including:

  • Strategic leadership implementing a process driven approach to maximise efficiencies and better support our customer base;
  • Strengthen customer and partner relationships to drive growth; and
  • Attracting world-class talent to support system portfolio stabilisation.

Ms. Gray will continue to support Highgate Systems throughout the transition to Ms. Boshoro before she moves into her new role as the Vice President of Infrastructure & Strategic Solutions at Bevertec Group of Companies. In her new capacity she will continue to spearhead the platform stabilisation initiatives and work in concert with Ms. Boshoro to continue to grow and strengthen our customer and partner relationships.

About Highgate Systems

Highgate Systems as a member of the Bevertec Group of Companies is a trusted provider of banking and lending solutions to international banking and financial institution clients. These solutions bring to market the latest innovations to increase profitability, decrease the total cost of ownership, maximize operational efficiency and ensure regulatory compliance. Founded in 1986, Highgate has grown wonderfully over the years boasting clients in many countries. Their team of experienced technology and banking professionals work with clients to provide innovative solutions and help clients grow their businesses.


For more information, please contact [email protected]

5025 Orbitor Drive, Building 2, Suite 400, Mississauga, ON L4W 4Y5

+1 416 620 6683 | [email protected] | www.highgatesystems.com

https://www.linkedin.com/company/37556789/

https://twitter.com/HighgateSystems

Highgate Systems anuncia cambios organizacionales

CaribPR Wire, MISSISSAUGA, Ontario, Jan. 18, 2022: Highgate Systems se complace en anunciar el nombramiento de Oluwatobi (Tobi) Boshoro como nuevo Director General de Highgate Systems. La Sra. Boshoro aporta más de 20 años de transformación digital estratégica exitosa dentro del sector de comercio electrónico, comercio y pagos digitales. Anteriormente, la Sra. Boshoro se desempeñó como directora ejecutiva de Renmoney, una empresa líder en gestión de patrimonio y préstamos de tecnología financiera, así como también como vicepresidenta sénior de estrategia digital, emisión y gestión de servicios para Standard Bank Group y varios puestos de alto nivel en Interswitch Group. Es exalumna de la Escuela de Negocios de Harvard, completó múltiples programas de Administración Ejecutiva y tiene un M.Sc. Licenciatura en Marketing Estratégico de la Escuela de Administración de la Universidad de Cranfield y un B.Sc. en Economía de la Universidad Estatal de Ogun. Barry Walsh, presidente de Bevertec Group of Companies, declaró: “Nos complace dar la bienvenida a Tobi Boshoro como nueva directora general de Highgate Systems y esperamos su conocimiento y orientación. La importante experiencia de transformación digital de la Sra. Boshoro en una variedad de empresas tecnología financiera internacionales será invaluable para Highgate Systems. Con su liderazgo, continuaremos elevando la capacidad de nuestros clientes para brindar una experiencia de banca digital de clase mundial a sus miembros y clientes”. Highgate Systems también desea agradecer a Kelley Gray por su dedicación y liderazgo desde que se unió a la empresa en noviembre de 2019 y se mantuvo fiel a nuestros objetivos, que incluyen: • Liderazgo estratégico implementando un enfoque basado en procesos para maximizar la eficiencia y apoyar mejor a nuestra base de clientes; • Fortalecer las relaciones con clientes y socios para impulsar el crecimiento; y • Atraer talento de clase mundial para crear un sistema de soporte para la transformación de la cartera de clientes. La Sra. Gray continuará apoyando a Highgate Systems durante la transición a la Sra. Boshoro antes de asumir su nuevo cargo como Vicepresidenta de Infraestructura y Soluciones Estratégicas en Bevertec Group of Companies. En su nuevo puesto, continuará encabezando las iniciativas de transformación de la plataforma y trabajará en conjunto con la Sra. Boshoro para continuar creciendo y fortaleciendo nuestras relaciones con clientes y socios. Acerca de Highgate Systems Highgate Systems, como miembro del grupo de empresas Bevertec, es un proveedor de confianza de soluciones bancarias y crediticias para clientes de instituciones bancarias y financieras internacionales. Estas soluciones traen al mercado las últimas innovaciones para aumentar la rentabilidad, disminuir el costo total de propiedad, maximizar la eficiencia operativa y garantizar el cumplimiento normativo. Fundada en 1986, Highgate ha crecido continuamente y cuenta con clientes en muchos países. Su equipo de profesionales experimentados en tecnología y banca trabaja con los clientes para proporcionar soluciones innovadoras y ayudar a los clientes a hacer crecer sus negocios.
Para obtener más información, comuníquese por favor con [email protected]

5025 Orbitor Drive, Building 2, Suite 400, Mississauga, ON L4W 4Y5

+1 416 620 6683 | [email protected] | www.highgatesystems.com

https://www.linkedin.com/company/37556789/

https://twitter.com/HighgateSystems
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This Caribbean American Company Is A Comcast RISE 2021 Winner

CaribPR Wire, NEW YORK, NY, Dec. 19, 2021: A company founded by a Caribbean immigrant in the US Diaspora has been named a Comcast RISE 2021 winner.

Hard Beat Communications, (HBC), the award-winning digital Caribbean PR and AD agency founded by Guyana-born Felicia J. Persaud, is among the awardees of the fifth round of the Comcast RISE program for small, women and minority-run businesses in the US, that was just recently announced.

Comcast RISE was created by Comcast Corporation, the US multi-national telecommunications conglomerate headquartered in Philadelphia, Pennsylvania, to invest in the success of critical businesses owned by women and people of colour, by providing valuable and practical support. The award to HBC includes television advertising and marketing promotion, creative insight, and support over a significant period, beginning in 2022.

Persaud, once an undocumented immigrant turned US citizen, who has evolved from a journalist to an entrepreneur, thanked Comcast RISE for the award, calling it “an early Christmas gift.”

“The win and recognition of a company I birthed with very little money, and has stuck with despite many odds since June 2004, will help to support Hard Beat’s expansion plans for 2022, that was laid this year as we regrouped and rethought our business strategies to establish new partnerships on the heels of the pandemic last year,” said Persaud, who was earlier this year named “A Woman Of Impact” by the South Florida-based International Career and Business Alliance, ICABA.

In August, Hard Beat Communications, Inc. was also named a Top Event Planner in Miami for 2021 by Clutch. Hard Beat Communications is now part of the ICN Group of Companies that includes CaribPR Wire, Invest Caribbean, The Ritzury Group and News Americas News Network with offices in New York City, South Florida and Barbados.

The company now offers a full suite of digital products to suit any company – from small start-ups to established Fortune 500 companies and influencers. They include reputation management online, press release creation and distribution globally; annual SEO and digital marketing campaigns, including backlink building; social media promotion, including video creatives and verification services of Instagram, Tik Tok, Facebook and Twitter accounts; websites, apps, and experiential creative development; affiliate management systems; CRM and brand identity including spokesperson videos; as well as cybersecurity, including penetration testing and malware removal.

Hard Beat “is your one-stop digital partner that will take you and your business to the next level, no matter the stage,” added Persaud, who is also the founder of Invest Caribbean and the new Chief Executive Officer, (CEO), of ICN Group of Companies.

For more about HBC see https://hardbeatcommunications.com/

MEDIA CONTACT:

Kathy Bronson

Communications Coordinator,

Hard Beat Communications

[email protected]

718-476-3616

Felicia J. Persaud, Founder of Hard Beat Communications and CEO, of ICN Group of Companies

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Mastercard And Trinidad & Tobago International Financial Centre Fast Track Digital Transformation In The Caribbean Nation

Trinidad & Tobago has partnered with Mastercard to implement solutions that drive financial inclusion, support small businesses, and enhance digital transformation readiness in the country

CARIBPR WIRE, Port of Spain, Trinidad, Fri. November 19, 2021 - Today, Mastercard and Trinidad & Tobago International Financial Centre (TTIFC) announced their partnership to develop and implement strategic solutions that advance digital and financial inclusion by supporting fintech companies on the island. This agreement between Mastercard and TTIFC will accelerate digitalization.

Through this partnership, Mastercard will leverage its global technology platforms, insights, and experience from working with governments and fintech companies around the world to support Trinidad & Tobago in achieving its digital transformation objectives. The key areas of focus in the agreement include:

  • Mastercard and TTIFC will optimize relationships with fintech companies, best practices in payments and services to drive its digital agenda, which directly supports efforts toward financial inclusion, and creating secure and accessible digitized payment solutions for small and medium-sized businesses.
  • The organizations will drive assessments of the ways in which the government can leverage technology to improve the disbursement of social benefits, payroll management and other public sector payments. As seen in other countries around the world, digitization of such payments paves the way for benefits such as increased efficiencies, ease of access and security for citizens.

“The Caribbean is experiencing exponential growth in digitalization, and Trinidad & Tobago is leading the way. We are supporting this dramatic transformation and efforts to enable financial inclusion, especially after the global challenges we are facing due to the COVID-19 pandemic,” according to Dalton Fowles, Mastercard Country Manager for Jamaica and Trinidad & Tobago.

“As the TTIFC seeks to modernize the way citizens interact with the Government in terms of payments, it is imperative to have experienced partners such as Mastercard who have the expertise and insights in enabling ‘cashless societies’,” explained John Outridge, Chief Executive Officer of TTIFC.

Mastercard and TTIFC have cemented their relationship through a Memorandum of Understanding (MoU), signed by John Outridge, Chief Executive Officer of TTIFC, and Dalton Fowles, Mastercard Country Manager for Jamaica and Trinidad & Tobago.

The MoU underlines Mastercard’s ongoing efforts to advance digital and financial inclusion through human capital development and small business engagement, supporting its global

commitment to bring 1 billion people and 50 million micro and small businesses into the digital economy by 2025.

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About Mastercard (NYSE: MA), www.mastercard.com
“Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.”

About the Trinidad & Tobago International Financial Centre (TTFIC), www.ttifc.co.tt

The TTIFC (Trinidad & Tobago international Financial Centre) is the state agency charged with developing the Financial Services Sector. It is the lead agency under the Ministry of Finance for Government’s digitalization initiatives in the Financial Services Sector and acts as a resourceful ally for all stakeholders as the country pursues its goal of becoming a Cashless Society and a FinTech-enabled Financial Services Hub by 2023. Our mission is the continuous expansion of the Financial Services Sector through the integration and application of Financial Technology, thereby improving service delivery for the citizens, the ease of doing business, and increasing financial inclusion.

PHOTOS:

John Outridge, Chief Executive Officer of TTIFC, r. and Dalton Fowles, Mastercard Country Manager for Jamaica and Trinidad & Tobago, l., sign the MOU.

Dalton Fowles, Mastercard Country Manager for Jamaica and Trinidad & Tobago greets John Outridge, Chief Executive Officer of TTIFC.

The MOU signing team from Mastercard, l. and TTIFC, r.

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Caribbean Employment: Jamaican Government Aims to Generate 70,000 Digital Services Jobs by 2025

MINISTER SHAW UNDERSCORES “CRITICAL GOAL” OF SHIFTING THE MAKEUP OF THE WORKFORCE TOWARDS HIGHER-SKILLED JOBS

BRIDGETOWN, Barbados, Nov. 15, 2021 /PRNewswire-HISPANIC PR WIRE/ – The government of Jamaica is undertaking ambitious development of its digital services sector, according to Minister of Industry, Investment and Commerce Audley Shaw, with a view to generate some 70,000 Digital service jobs within the next five years.

Speaking the recent Caribbean Future Summit 2021, Shaw acknowledged that Jamaica has a vastly successful outsourcing sector, but he explained that the nation is seeking to shift some of that success over into its burgeoning digital services sector.

“The outsourcing sector, that is the business process outsourcing sector, directly employs over 44,000 agents and generates revenue estimated at over US$700 million annually,” the minister noted.

“Jamaica’s competitiveness is solidified on the basis that it is the most scalable location in the Caribbean, with a relatively large available labour force and established ecosystem supported by the government and private sector groups.

“We have a multisectoral approach to improving our technological infrastructure. In 2021, the Ministry of Industry, Investment and Commerce outlined the framework for a national five-year global digital services strategy to expand the industry. The strategy is expected to have a significant impact on employment, providing 70,000 jobs by 2025.”

Shaw added, “Investment in the global digital services sector continues to grow with over 70 operators in the market at this time.”

WORKFORCE SHIFT

Minister Shaw noted that the current ratio between business process outsourcing jobs and knowledge process outsourcing jobs is approximately 80/20.

However, he said the government wants to improve that ratio to 60/40, thereby “expanding and making further inroads into higher-technology-oriented jobs in the digital services sector”.

Several training programmes are also in the works, Shaw said, “with a vision to facilitate promotion of the sector and to enable training of thousands of Jamaican in new digital skills of a higher-value skill set”.

“A critical goal is to shift the makeup of the sector towards higher-skilled jobs,” Shaw emphasized.

He added, “This global services digital services sector project, being driven by JAMPRO (Jamaica Promotions Corporation) as the executing agency, is the main driver to upskill Jamaicans in the high-value technical and professional skills needed in digital services.

“…In this way, the government, along with operators and stakeholders in the private sector, are facilitating steps to offer services beyond business processing by building the skills and capabilities of the talent pool and companies who offer services under the global sector services program.”

Browse job opportunities in technology and other areas not only in Jamaica but also throughout the Caribbean at Caribbeanemployment.com

For more news, updates and tips on employment in the region, visit CaribbeanEmployment.com and follow us on social media.

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Ankura Appoints Fernando Batlle as First LATAM Chairman

Brings Wealth of Management Experience to Expansion Efforts in Latin America & the Caribbean

NEW YORK, Oct. 4, 2021 /PRNewswire-HISPANIC PR WIRE/ — Ankura Consulting, a global expert services and advisory firm, today announced the appointment of Fernando Batlle as the Firm’s first Chairman of its Latin America & Caribbean (LATAM) region. Mr. Batlle’s new position as LATAM Chairman underscores Ankura’s commitment to strengthening its presence in the region and to offering an expansive suite of solutions for clients across the world.

Ankura (PRNewsfoto/Ankura)

“We are thrilled to have an experienced executive like Fernando lead our growing LATAM team. This is a critically important region to many of our clients, and Fernando’s addition bolsters our ability to support them in the market,” said Ankura’s Chief Executive Officer, Kevin Lavin. “Fernando brings broad industry expertise complemented by a deep connection to and knowledge of the regional landscape, and truly embodies the collaborative culture at Ankura.”

Prior to his appointment as LATAM Chairman, Mr. Batlle served as a Senior Managing Director at Ankura and helped establish the Firm’s position in the turnaround and restructuring market. He holds three decades of leadership and executive experience in both the private and public sector, with a proven track record of executing turnarounds and growing businesses at high profile financial institutions. Mr. Batlle has provided strategic and financial advisory for the Government of Puerto Rico throughout the largest municipal bankruptcy in U.S. history. He has held senior leadership positions in commercial and investment banking, securities brokerage, asset management, and public finance. His multiple areas of expertise encompass financial services, energy, capital markets, public-private partnerships, implementation of performance improvement and major transformation initiatives and debt restructuring. He has extensive experience advising governments, state-owned entities, and businesses on strategic and financial matters from development of comprehensive financial plans to economic strategy, debt management strategy, and governance.

“I look forward to growing our team and presence in Latin America and the Caribbean so that we are optimally positioned to address the complex business and financial issues our current and prospective clients face in the region,” said Mr. Batlle. “I’m honored to assume this new position and to advance the Firm’s commitment to developing innovative solutions and driving impactful results for our clients’ continued success around the world.”

Mr. Batlle holds an MBA from Harvard Business School and a BS from Northeastern University.

About Ankura

Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to change, risk, disputes, finance, performance, distress, and transformation. The Ankura team consists of more than 1,500 professionals in 34 offices globally who are leaders in their respective fields and areas of expertise. Collaborative lateral thinking, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivaled in its ability to assist clients to Protect, Create and Recover value. For more information, please visit, www.ankura.com

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ibex Takes Firm Hold of BPO Industry Leadership in Jamaica – Opens its Fifth Site in Five Years

Company Leverages Jamaica to Accelerate Technology-Driven Job Growth and Strengthen its Base of Digitally-Enabled Blue Chip and New Economy Clients

New ibex Jamaica Customer Experience Delivery Center
ibex opens its Campus delivery center, its fifth location in Jamaica in five years.

CARIBPR WIRE, WASHINGTON, Aug. 02, 2021: ibex (NASDAQ: IBEX), a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, today announced the opening of its new Campus location in the Sunshine City area of Portmore, Jamaica. The new facility will create 1,300 digitally-enabled jobs, bringing the company’s total employment on the island to more than 6,500 people.

“The tremendous growth being fueled by increased client demand, technology innovation and new wins with Blue Chip and New Economy customers has helped us create more than 1,500 jobs in Jamaica this year alone and placed the island at the center of the BPO 2.0 revolution,” said Jaime Vergara, senior vice president and Jamaica country manager, ibex.

“Not only has our growth accelerated economic development across Jamaica, but we are further positioning the country as a global shared services hub that is digitally transforming our clients’ customer experiences,” Vergara added.

Since opening its first site in 2016, ibex has invested more than $50M USD capital in Jamaica, increased employment from 200 jobs to more than 6,500, and enhanced the overall health and quality of life for its employees by investing more than $40M USD in annual salaries. With the opening of Campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston.   More than 500 of these positions will be utilized to support ibex’s rapid growth in the company’s insurance sector.

ibex is currently hiring both on-site and work-at-home positions with plans for additional growth by the end of 2021, this includes new job creation to address the company’s staff augmentation efforts for IT outsourcing (ITO) services.

The company will leverage its Wave X technology suite to quickly ramp agent proficiency and accelerate its speed-to-green delivery operations. This includes deploying ibex Training Simulator, a virtual solution designed to accelerate agent learning and enhance customer engagement across digital and traditional communication channels. The company will also leverage the ibex [email protected] technology suite to drive cost savings, accelerate productivity and enhance the customer experience (CX) for clients, while providing agents the ability to work at maximum efficiency regardless of location.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global contact center of scale consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 24,000 employees together with industry-leading technology, including its Wave X technology platform, to manage over 100 million critical customer interactions and driving a truly differentiated customer experience.  To learn more, visit our website at ibex.co and connect with us on LinkedInFacebook and Twitter.

A photo accompanying this announcement is available HERE


ibex toma control del liderazgo del sector de externalización de procesos de negocios (BPO) en Jamaica - Abre su quinto sitio en cinco años

La empresa aprovecha su presencia en Jamaica para acelerar el aumento de empleos orientados a la tecnología y fortalecer su base de clientes digitalmente habilitados de Blue Chip y New Economy

CARIBPR WIRE, WASHINGTON, Aug. 02, 2021: – IBEX (NASDAQ: IBEX), un líder mundial en externalización de procesos de negocios (BPO) y soluciones de tecnología de participación del cliente de punto a punto, anunció hoy la apertura de su nuevo campus localizado en el área de Sunshine City de Portmore, Jamaica. La nueva instalación creará 1.300 empleos habilitados digitalmente, sumando el total de empleos de la empresa en la isla a más de 6.500 personas.

“El enorme crecimiento impulsado por el aumento de la demanda de los clientes, innovación tecnológica y nuevos éxitos con los clientes de Blue Chip y New Economy nos ayuda a crear más de 1.500 empleos en Jamaica solo este año y posicionó a la ista en el centro de la revolución de BPO 2.0″, dijo Jaime Vergara, vicepresidente senior y gerente de país de Jamaica, IBEX.

“Nuestro crecimiento además de acelerar el desarrollo económico en toda Jamaica, también posiciona aún más al país como un centro global de servicios compartidos que transforma de forma digital las experiencias de consumo de nuestros clientes”, agregó Vergara.

Desde la apertura de su primer sitio en 2016, ibex invirtió más de $ 50 millones en capital en Jamaica, aumentó el empleo de 200 a más de 6.500 puestos, y mejoró la salud y calidad de vida en general de sus empleados con una inversión de más de $ 40 millones en salarios anuales. Con la apertura del Campus, el IBEX hoy cuenta con un total de más de 5,000 puestos en Jamaica en sus cinco instalaciones en Ocho Ríos, Portmore y Kingston.   Más de 500 de estas posiciones se utilizarán para apoyar el rápido crecimiento de IBEX en el sector de seguros de la empresa.

iBEX actualmente está contratando para posiciones tanto en las instalaciones como para trabajar en el hogar con planes de crecimiento adicional para finales de 2021, esto incluye la creación de nuevos empleos para abordar los esfuerzos de aumento de personal de la empresa para servicios de externalización de TI (ITO).

La empresa aprovechará su conjunto de tecnología Wave X para aumentar rápidamente la capacidad del agente y acelerar sus operaciones de entrega de velocidad verde. Esto incluye la implementación de ibex Training Simulator (simulador de capacitación), una solución virtual diseñada para acelerar el aprendizaje de los agentes y optimizar la participación del cliente a través de canales de comunicación digitales y tradicionales. La empresa además aprovechará el conjunto de tecnología ibex [email protected] para impulsar ahorro de costos, acelerar la productividad y optimizar la experiencia del consumidor (CX) para los clientes, mientras que ofrece a los agentes la capacidad de trabajar con máxima eficacia independientemente de la localización.

Acerca de Ibex
IBEX ofrece externalización de procesos de negocios (BPO) innovadores, marketing digital inteligente, tecnología de adquisición en línea y soluciones de participación del cliente de extremo a extremo para ayudar a las empresas en la adquisición, participación y retención de clientes valiosos. Hoy, ibex opera un centro de contacto global de escala que consiste de 31 instalaciones de operaciones en todo el mundo, al mismo tiempo que implementa tecnología de última generación para impulsar experiencias de clientes superiores para muchas de las empresas líderes mundiales en los sectores minorista, comercio electrónico, atención médica, tecnología financiera (fintech), servicios públicos y logística.

ibex aprovecha su diverso equipo global de más de 24.000 empleados junto con tecnología líder en el sector, incluida su plataforma tecnológica Wave X, para la gestión de más de 100 millones de interacciones decisivas con los clientes e impulsar una experiencia de cliente verdaderamente diferenciada.  Para más información, visite nuestro sitio web ibex.co y conéctese con nosotros en LinkedInFacebookTwitter.

Una foto asociada con este comunicado de prensa está disponible HERE

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