Hideaway at Royalton Blue Waters, An Autograph Collection All-Inclusive Resort – Adults Only

Jamaica’s Prime Minister and Minister of Tourism Attend Grand Opening Ceremony at Hideaway at Royalton Blue Waters

CARIBPR WIRE, MONTEGO BAY, Jamaica, Thurs. Dec. 14, 2023: Blue Diamond Resorts celebrated a momentous occasion on December 13, 2023, marking the official ribbon-cutting ceremony for its latest property, Hideaway at Royalton Blue Waters, An Autograph Collection All-Inclusive Resort – Adults Only, which opened its doors in mid-November in Montego Bay, Jamaica. The distinguished event was honored by the presence of the Prime Minister of Jamaica, Andrew Holness, and the Minister of Tourism, Edmund Bartlett, who graciously participated in the ceremony.

The day commenced with the Prime Minister’s arrival at Hideaway at Royalton Blue Waters, followed by a comprehensive walkthrough of the property, including visits to the property’s modern accommodations. The opening ceremony was presided over by the top executives of Blue Diamond Resorts, marking the most significant milestone for the company in the region since the opening of Royalton Negril in 2017.

Blue Diamond Resorts’ President, Jordi Pelfort, conveyed sentiments of gratitude and recognition for Jamaica’s pivotal role in the company’s journey. Pelfort emphasized that the island’s unique charm and vibrancy have played an integral part in Blue Diamond Resorts’ success. The president’s address underscored the commitment to the Jamaican people, extending beyond hospitality to encompass support and upliftment for the communities that have warmly embraced the resort.

Minister Edmund Bartlett echoed the sentiment with a speech affirming the importance of Hideaway at Royalton Blue Waters in contributing to Jamaica’s tourism landscape. The Prime Minister, Andrew Holness, also shared his thoughts, emphasizing the significance of such investments in boosting the local economy and fostering sustainable development.

The highlight of the ceremony was the official ribbon-cutting, symbolizing the beginning of a new chapter for Hideaway at Royalton Blue Waters. The celebration continued with a cocktail reception at the resort’s lobby, and the day concluded with an exclusive private lunch at Dorado restaurant, providing a fitting conclusion to a momentous occasion.

Blue Diamond Resorts expressed gratitude to the Prime Minister, Minister of Tourism, and all distinguished guests for their participation in this landmark event, marking a significant milestone in the company’s enduring commitment to Jamaica and its people.

About Blue Diamond Resorts

Blue Diamond Resorts encompasses over 60 properties, exceeding 18,000 rooms in eight countries located in the most popular holiday destinations in the Caribbean. Its nine leading hotel brands include the Award-winning, All-In Luxury® Royalton Luxury Resorts, where Everyone is Family. Whether guests come as friends, parents, kids, couples, weddings, corporate or incentive retreats, or solo travelers everyone is family in these properties that feature personalized services and signature amenities including All-In Connectivity™, DreamBed™, and the Sports Event Guarantee™.  To refocus on valued relationships and friendships, Hideaway at Royalton offers an adults-only experience with exclusive dining and preferred accommodations to enhance Togetherness among their guests. Party Your Way at Royalton CHIC Resorts, an adults-only vibrant and effervescent all-inclusive brand to revel in the unexpected. Mystique by Royalton is Miles from Ordinary, offering their visitors the chance to connect with their surroundings in a boutique-style resort collection full of endless beauty and hip vibes. In Jamaica, Grand Lido Negril offers guests over the age of 21, a unique and all-inclusive Au Naturel vacation along with a secluded shore for the utmost privacy. Memories Resorts & Spa offers a vacation designed whether you´re planning a family vacation, reuniting with friends, or just have a relaxing moment with your significant other, while Starfish Resorts provides amazing value, breathtaking surroundings, and rich culture and heritage. Planet Hollywood Hotels & Resorts invites guests to Vacation Like A Star™ with an engaging and interactive experience, plus famous pop culture items from iconic movies, music, and sports while you will Dodge the Paparazzi at Planet Hollywood Adult Scene where your adults-only vacation will be the center of fascination and attention with glam and exclusivity.

To learn more about Blue Diamond Resorts, please visit www.bluediamondresorts.com.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/e372a412-271e-46dd-9439-f9ab28e8845d

El Primer Ministro y Ministro de Turismo de Jamaica Asisten a la Ceremonia de Gran Apertura en Hideaway at Royalton Blue Waters

Hideaway at Royalton Blue Waters, An Autograph Collection All-Inclusive Resort – Adults Only

El Primer Ministro y Ministro de Turismo de Jamaica Asisten a la Ceremonia de Gran Apertura rn Hideaway at Royalton Blue Waters

CARIBPR WIRE, MONTEGO BAY, Jamaica, Thurs. Dec. 14, 2023: Blue Diamond Resorts celebró una ocasión trascendental el 13 de diciembre de 2023, marcando la ceremonia oficial de corte de cinta para su última propiedad, Hideaway at Royalton Blue Waters, An Autograph Collection All-Inclusive Resort – Adults Only, que abrió sus puertas a mediados de noviembre en Montego Bay, Jamaica. El distinguido evento contó con la presencia del Primer Ministro de Jamaica, Andrew Holness, y el Ministro de Turismo, Edmund Bartlett, quienes participaron en la ceremonia.

El día comenzó con la llegada del Primer Ministro a Hideaway at Royalton Blue Waters, seguido de un recorrido completo por la propiedad, incluyendo visitas a las modernas instalaciones del resort. La ceremonia de apertura fue presidida por los altos ejecutivos de Blue Diamond Resorts, marcando el hito más significativo para la empresa en la región desde la apertura de Royalton Negril en 2017.

Jordi Pelfort, presidente de Blue Diamond Resorts, expresó su gratitud y reconocimiento por el papel fundamental de Jamaica en la trayectoria de la empresa. Pelfort enfatizó que el encanto único y la vitalidad de la isla han desempeñado un papel integral en el éxito de Blue Diamond Resorts. El discurso del presidente subrayó el compromiso con el pueblo jamaicano, extendiéndose más allá de la hospitalidad para abarcar el apoyo y el desarrollo de las comunidades que han acogido cálidamente el resort.

El Ministro Edmund Bartlett hizo eco del sentimiento con un discurso afirmando la importancia de Hideaway at Royalton Blue Waters en la contribución al panorama turístico de Jamaica. El Primer Ministro, Andrew Holness, también compartió sus pensamientos, enfatizando la importancia de tales inversiones para impulsar la economía local y fomentar el desarrollo sostenible.

El momento más destacado de la ceremonia fue el corte oficial de la cinta, simbolizando el inicio de un nuevo capítulo para Hideaway at Royalton Blue Waters. La celebración continuó con una recepción de cócteles en el lobby del resort, y el día concluyó con un almuerzo privado exclusivo en el restaurante Dorado, ofreciendo una conclusión apropiada para una ocasión trascendental.

Blue Diamond Resorts expresó su gratitud al Primer Ministro, al Ministro de Turismo y a todos los distinguidos invitados por su participación en este evento emblemático, marcando un hito significativo en el compromiso duradero de la empresa con Jamaica y su gente.

Acerca de Blue Diamond Resorts

Blue Diamond Resorts cuenta con un portafolio de más de 60 propiedades, que superan las 18,000 habitaciones en 8 países ubicados en los destinos vacacionales más populares del Caribe. Sus 9 marcas hoteleras líderes comprenden al galardonado All-In Luxury® Royalton Luxury Resorts, donde Todos son Familia. Sin importar si son vacaciones entre amigos, padres e hijos, parejas, bodas, retiros corporativos o de incentivos o viajeros solos, todos son familia en estas propiedades que ofrecen servicios personalizados y amenidades exclusivas, tales como All-In Connectivity™, DreamBed™ y Sports Event Guarantee™. Para reenfocarse en relaciones y amistades valiosas, Hideaway at Royalton ofrece una experiencia sólo para adultos que incluye una exclusiva gastronomía y alojamiento preferencial para reforzar estar unido bajo el concepto Togetherness entre sus huéspedes. Disfrute a su manera en Royalton CHIC Resorts, una marca todo incluido que bajo su concepto “Party Your Way” brinda una vibrante y efervescente experiencia sólo para adultos para deleitarse con lo inesperado. A Millas de lo Ordinario, Mystique by Royalton ofrece a los viajeros la oportunidad de conectarse con su entorno en una moderna colección de resorts estilo boutique que muestran una vibrante belleza infinita. En Jamaica, Grand Lido Negril promete a huéspedes mayores de 21 años, unas vacaciones únicas Completamente al Natural con todo incluido y acceso a una costa exclusiva para máxima privacidad. Memories Resorts & Spa diseña las mejores experiencias para vacaciones familiares, reunión de amigos o simplemente para relajarse en pareja, mientras que Starfish Resorts ofrece un valor increíble, un entorno impresionante y una rica cultura y herencia. Planet Hollywood Hotels & Resorts invita a los huéspedes a vacacionar como las estrellas con Vacation Like a Star™, una experiencia atractiva e interactiva con elementos famosos de la cultura pop de películas, música y deportes icónicos, mientras Escape de los Paparazzi en Planet Hollywood Adult Scene donde sus vacaciones sólo para adultos serán el centro de la fascinación y la atención con glamour y exclusividad.

Para más información acerca de Blue Diamond Resorts, visite www.bluediamondresorts.com.

Una foto asociada con este comunicado de prensa está disponible en: https://www.globenewswire.com/NewsRoom/AttachmentNg/e372a412-271e-46dd-9439-f9ab28e8845d

By Dr. Monty Alexander

CARIBPR WIRE, Tues. May 23, 2023: On April 25, 2023, the world bid farewell to Harry Belafonte, a true icon of music, cinema, and activism. I not only mourn the loss of an extraordinary individual, but also a dear friend.

Growing up in Jamaica, my home, Harry played a significant role in my life. In 1956, his album “Jump Up Calypso” emerged, validating the heritage music of Jamaica. The delightful songs sung by Harry, such as “Banana Boat” and “Island in the Sun,” brought smiles to everyone’s faces.

Long before the rise of Bob Marley and the popularization of reggae, Harry was already putting Jamaica on the map with Calypso, or as we called it then, mento. He brought Caribbean rhythms and influences to the forefront of popular music, paving the way for generations of artists who followed in his footsteps.

Harry possessed both striking looks and a compelling voice. When he appeared in movies, his talent as an actor shone brilliantly. I recall watching him in the 1959 film “The World, The Flesh and The Devil,” and I distinctly remember my mother having a crush on him. In fact, Harry Belafonte was adored by many ladies of that era.

As I began my own journey in music, Harry became one of my influential figures. His attitude, grace, integrity, and warmth left a lasting impact on me. Our friendship flourished when I moved to the United States, as we shared a common Jamaican heritage. Despite being an American born in Harlem, his parents hailed from Jamaica, and he even attended high school there for a few years.

Harry always treated me with great kindness. Whenever he saw me, he would joyfully exclaim, “cousin!” Our bond grew stronger over time.

I also cherish the memory of Harry’s contributions to the civil rights movement in America. He leveraged his celebrity status and rallied his Hollywood friends, including Paul Newman, Tony Bennett, and his dear companion from The Bahamas, Sidney Poitier, to join Dr. Martin Luther King, Jr. in raising awareness for the cause before marching in Selma.

Harry’s activism extended beyond the borders of the United States. He utilized his fame and influence to shed light on human rights abuses in South Africa and other parts of the world. He embraced his platform as a performer to champion the issues closest to his heart, inspiring countless others to do the same. Harry Belafonte was not only an extraordinary entertainer but also an unwavering advocate for social justice and civil rights.

In recent years, I had the privilege of spending time with him on several occasions. Our last meeting occurred on December 16th, 2021, when Harry received the distinguished title of Chevalier of the Legion of Honor from the President of the Republic of France. I was honored to be among the select few non-family members present at the private ceremony held in his New York City home. Though time had passed, and Harry seemed quieter than usual, we shared a wonderful moment, exchanging smiles and embraces. During that special event, Mrs. Belafonte, Pamela Frank, took this lovely picture that I share with great honor and pride.

Losing him fills me with deep sadness. Harry, I will miss you and the tremendous difference you made as an activist for people of color and the less fortunate.

Harry’s legacy serves as a powerful reminder of the transformative power of music. His music brought joy and inspiration to millions around the world, while his activism fostered real and lasting change.

As we remember Harry, let us draw inspiration from his example and continue to utilize music and art as vehicles for promoting social justice and equality for all.

In closing, I would like to share a quote from Harry Belafonte that has always resonated with me: “The artist is the radical voice of society.” Let us all strive to be that radical voice, and to use our talents and platforms to make the world a better place.

Au Revoir Harry. God Bless, and Happy Journey Home.

EDITOR’S NOTE: Dr. Monty Alexander, C.D, is a Grammy-nominated, award-winning Jamaican-born, world renown musician who was recently awarded the Order of Jamaica (OJ) for sterling contribution to the promotion of Jamaican music and the Jazz genre interpretations globally. Hear his version of Harry Belafonte’s ‘Island In The Sun’ at youtube.com/watch?v=XSf96gDBMco

GET PHOTO FOR USE WITH THIS ARTICLE HERE

CAPTION: Dr. Monty Alexander, C.D., (l), with Harry Belafonte at his home in Manhattan, NY, in 2021. (Pamela Frank image)

New Album Takes A Comprehensive Look At The Career Of Award-Winning Producer & Engineer

New Album Takes A Comprehensive Look At The Career Of Award-Winning Producer & Engineer

CARIBPR WIRE, Kingston, JA/New York, NY, Thurs. Feb. 23, 2023: - From learning about recording from the iconic King Tubby to being an engineer for the likes of Sly & Robbie and Winston Riley to working with pop icons like Rihanna and Britney Spears, Collin ‘Bulby’ York has been a central figure in Jamaican music for more than 30 years. With his latest album Time & Color, Bulby is drawing from his expansive career with a variety of Caribbean and Latin-American flavors and a roster of talent that spans decades.

Set for release on his birthday, February 24th, Time & Color is a reflection of the range and scope of work he has produced over the years with names ranging from Reggae legends Beres Hammond and Ali Campbell (of UB40) to Panamanian artist El Maleante and new vocalist Stacey Mirander.

“This album is a reflection of my career, in both time and what I call ‘color,’” explains Bulby. “It features timeless music with ageless artists like Beres, Ali, Bounty Killer, Tanya Stephens, Admiral Bailey, and Richie Spice.” Most people think color is what they see, but I am referring to sound. How music colors what we feel and how we see the world. The kind of music we listen to even colors our identity.”

Time & Color features 13 tracks colored with the sounds of Gospel, Reggae, Dancehall, and Latin music. The latest single “Good Time” by Richie Spice is a feel-good bass-heavy roots Reggae single that is currently streaming on all platforms. The album also features spiritually uplifting songs from

Jahvinci and Stacey Mirander, a smooth lovers rock single from Beres Hammond, and a remake of a pop music classic with Ali Campbell and Bounty Killer.

Previously released singles on the album include dancehall singles “Queen” with Tanya Stephens and Malica, “Ignorant” with Admiral Bailey and Christopher Martin, and “Race to Waste Your Life” with Spragga Benz, and the pop tinged “Want her Love” with Maxi Priest.

Bulby’s 30-plus-year journey in music began when he started following his uncle, George “Dusty” Miller of the famous Firehouse Crew band, to King Tubby’s studio in the Waterhouse area of Kingston. Bulby learned the art of recording and engineering from the master and even helped Tubby build his state-of-the-art studio, assisting with rewiring and soldering. Bulby eventually created the Fat Eyes label with Lynford ‘Fatta’ Marshall and produced classic hits like “Stop Live Inna Di Pass” (also known as

“Memories”) by Beenie Man, “Suspense” by Bounty Killer, “Down By the River” by Morgan Heritage, and “Want You Back” by Singing Melody. He has engineered tracks for No Doubt, Chaka Khan, Cyndi Lauper, Sinead O’Connor, Michael Franti & Spearhead, and Sean Paul. He launched his own label Bulby York Music in 2016.

“To be honest, I can’t even remember all the albums I’ve worked on and all the people I’ve worked with,” Bulby chuckles. “I’ve been involved in music since I was very young. It’s been a long time and A LOT of

color!”

Time & Color is Bulby’s fourth studio album on the Bulby York Music imprint, following Epic & Ting (2016), Master Blaster (2018), and Heart Crafted (2020). Additionally, he has released juggling projects Padang Padang Riddim (2021) and Far East Riddim (2022).

Time & Color will be released on all platforms on Friday, February 24th.

EDITOR’S NOTE: Images for use with this release is available for use as follows:

Jamaican-entertainer-Collin ‘Bulby’ York’s Time & Color drops on his birthday, tomorrow Feb. 24th. (Rohjay Anderson image)

Collin ‘Bulby’ York.  (Rohjay Anderson Image)

Time & Color Album Cover

CaribPR Wire, FORT LAUDERDALE, FL, Fri. Feb. 3, 20223: On the heels of the release of his ‘Love Notes’ album and an Order of Jamaica from his native land, Grammy-nominated jazz great, Dr. Monty Alexander, is set to bring a Valentine’s Day performance to West Palm Beach, Florida this February 14^th that will see the marriage of Jamaican rhythms and vibrations with the great American song book of love songs.

The world-renowned, international musician will perform ‘Love Notes’ at the Rinker’s playhouse at The Raymond F. Kravis Center, 701 Okeechobee Blvd, West Palm Beach, FL 33401, on Feb. 14th, for two shows only – at 6:30 p.m. and 9 p.m.

The intimate and romantic evening, according to Dr. Alexander, will feature songs from the greats he grew up with as a child in Jamaica, such as Nat King Cole, Tony Bennett, Louis Armstrong, Frank Sinatra and Billie Holiday, as well as Jamaican musicians from the era of ska and reggae, including Sly and Robbie.

Alexander was blessed to not only grow up on the music of the American greats he listened to as a child in Jamaica, but later to play with some in his early musical career, including the legendary Sinatra.

The Feb. 14^th Valentine Show will also feature international vocalist, Caterina Zapponi, as well as Cleveland-born American jazz trumpeter, composer, and big band leader, Dominick Farinacci; acoustic guitar and talented Jamaican-born electric bass player, Joshua Thomas; world renown drummer on the Jazz scene, Jason Brown, and New York City-based jazz bassist, composer and teacher, Luke Sellick.

Fans will also be able to meet Dr. Alexander after the last set at a special CD signing of his ‘Love Notes’ album that’s available for sale on Amazon. Songs on the latest album include: ‘These Love Notes,’ ‘Moon River,’ ‘Faith Can Move Mountains,’ ‘As Time Goes By,’ ‘The Nearness of You’ and ‘Island in the Sun,’ among other.

Alexander says the show is also a celebration of his recent award from the Jamaican government and a tribute to his roots. Tickets for each show range from $39.00 – $69.00 and are available for purchase HERE only or on the Kravis Center website.

ABOUT MONTY

Nearly sixty years after he moved to the United States from Kingston, Jamaica, his hometown, Alexander remains an American classic, touring the world relentlessly with various projects and delighting a global audience drawn to his vibrant personality and soulful message. A perennial favorite at Jazz festivals and venues worldwide, including at the Montreux Jazz Festival where he has appeared 23 times since 1976, his spirited conception is one informed by the timeless verities: endless melody-making, effervescent grooves, sophisticated voicings, a romantic spirit, and a consistent predisposition. As Alexander accurately states: “to build up the heat and kick up a storm.”

In the course of any given performance, Alexander applies that aesthetics to a repertoire spanning a broad range of jazz and Jamaican musical expressions in what can only be dubbed “the American songbook and the blues, gospel and bebop, calypso and reggae.”

Documented on more than 75 recordings and cited as the fifth greatest jazz pianist ever in The Fifty Greatest Jazz Piano Players of All Time (Hal Leonard Publishing), the Jamaican government designated Alexander Commander in the Order of Distinction in 2000 and conferred on him the national honor of the Order of Jamaica in 2022 for “Sterling Contributions to the Promotions of Jamaican Music and the Jazz Genre Interpretations Globally.” In further recognition of his accomplishments, the University of The West Indies bestowed him with an honorary doctorate, (DLitt).

Alexander’s latest album, released August 19, 2022, is titled, ‘Love Notes,’ and is his first recording featuring his vocals. Also, in the works is “The Monty Alexander Movie,” a documentary on Alexander’s life and music. Directed by Academy Award© winning cinematographer Jefferson Miller, and veteran filmmaker Arthur Gorson, the project is currently in production in Jamaica, the U.S. and Europe.

For more visit Alexander on YouTube or at montyalexander.com. You can also like him on Facebook at facebook.com/officialmontyalexander or keep up to date on his performances on Twitter at @montyHKE.

EDITOR’S NOTE: An image for use with this article is available HERE

CaribPR Wire, PORTMORE, Jamaica, April 27, 2022: ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced its team in Jamaica raised $1 million JMD to help pay for new prosthetic legs for teammate Charmonique Willis. Willis lost her legs when she was two years old and needs new prosthetics.

“I would like to thank ibex and all my co-workers for this wonderful gift,” said Willis. “This company treats you like family. I love and appreciate ibex for all they have done.”

In addition to raising funds to help Willis, ibex is committed to the fight against breast cancer and plans to make a donation to the Jamaica Cancer Society later this year. The company also supports local children’s homes across the island and has donated educational tablets to various schools.

“We are all so proud of our team here in Jamaica for their overwhelming compassion and generosity for our dear friend and colleague, Charmonique,” said Jaime Vergara, SVP and Country Manager, ibex. “ibex cares about our people and has a long history of giving to help support the communities where they live and work.”

ibex is the leading BPO in Jamaica with six facilities, including Ocho Rios, Portmore and Kingston, and is growing across multiple vertical markets, such as travel and hospitality, insurance, finance, retail, and others. This growth is helping to further reinforce Jamaica’s position as a global shared services hub that is digitally transforming our clients’ customer experience.

ibex recently celebrated the 5^th anniversary of ibex Cares, its philanthropic program that supports local communities where the company operates. This year, the program will be responsible for giving more than $250,000 in donations to local charities and causes.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/6ea21bb9-516e-4f09-9b21-bd51850514a8

ibex Cares: Equipo de Jamaica recauda $ 1 millón de JMD para ayudar a compañera de trabajo

CaribPR Wire, PORTMORE, Jamaica, April 27, 2022: – ibex (NASDAQ: IBEX), un proveedor líder mundial de externalización de procesos de negocios (BPO) y soluciones de tecnología de participación del cliente, anunció hoy que su equipo en Jamaica recaudó $ 1 millón de dólares jamaiquinos (JMD) para ayudar a pagar las nuevas prótesis de piernas para su compañera de equipo, Charmonique Willis. Charmonique perdió las piernas cuando tenía dos años y necesita nuevas prótesis.

“Me gustaría agradecer a ibex y a todos mis compañeros de trabajo por este maravilloso regalo”, dijo Charmonique. “Esta empresa te trata como familia. Quiero y aprecio a ibex por todo lo que han hecho”.

Además de recaudar fondos para ayudar a Willis, ibex mantiene su compromiso con la lucha contra el cáncer de mama y planea hacer una donación a la Jamaica Cancer Society a finales de este año. La empresa también apoya hogares infantiles locales en toda la isla y donó tabletas educativas a varias escuelas.

“Todos estamos muy orgullosos de nuestro equipo aquí en Jamaica por su abrumadora compasión y generosidad para nuestra querida amiga y colega, Charmonique”, dijo Jaime Vergara, vicepresidente sénior y gerente de país de ibex. “ibex se preocupa por nuestra gente y tiene una larga historia de donaciones para ayudar a apoyar a las comunidades donde viven y trabajan”.

ibex es el BPO líder en Jamaica con seis instalaciones, incluyendo Ocho Ríos, Portmore y Kingston, y está creciendo en varios mercados verticales, como viajes y hospitalidad, seguros, finanzas, minorista y otros. Este crecimiento ayuda a reforzar aún más la posición de Jamaica como un centro global de servicios compartidos que está transformando de forma digital la experiencia de consumo de nuestros clientes.

ibex recientemente celebró el quinto aniversario de ibex Cares, su programa filantrópico que apoya a las comunidades locales donde opera la empresa. Este año, el programa se encargará de entregar más de $ 250,000 en donaciones a organizaciones benéficas y causas locales.

Acerca de ibex
ibex ofrece externalización de procesos de negocios (BPO) innovadores, marketing digital inteligente, tecnología de adquisición en línea y soluciones de participación del cliente de extremo a extremo para ayudar a las empresas en la adquisición, participación y retención de clientes valiosos. Hoy, ibex opera un modelo de centro de entrega de experiencia del cliente (CX) global que consiste de 34 instalaciones de operaciones en todo el mundo, al mismo tiempo que implementa tecnología de última generación para promover experiencias superiores para el cliente para muchas de las empresas líderes mundiales en los sectores minorista, comercio electrónico, atención médica, tecnología financiera (fintech), servicios públicos y logística.

ibex aprovecha su diverso equipo global de más de 30.000 empleados junto con tecnología líder en el sector, incluyendo su plataforma Wave X, para la gestión de cerca de 200 millones de interacciones críticas con clientes, añadiendo más de $2.2 mil millones en ingresos vitalicios de clientes cada año e impulsando una experiencia de cliente verdaderamente diferenciada. Para más información, visite nuestro sitio web ibex.co y comuníquese con nosotros en LinkedIn.

Una foto adjunta a este comunicado de prensa está disponible en https://www.globenewswire.com/NewsRoom/AttachmentNg/6ea21bb9-516e-4f09-9b21-bd51850514a8

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CARIBPR Wire, Kingston, Jamaica, Mon. February 7, 2022: Mastercard and GCS International, a leading regional fintech based in the Dominican Republic, today extended their partnership to develop and deliver digital payments solutions to underserved consumers across the Caribbean. This partnership builds on the collaborative work already underway in the Dominican Republic and expands to include solutions in Jamaica.

The partnership will strengthen the economic growth potential in the Caribbean, providing the underserved population with a simple and secure real-time payment solution. Financial institutions will be provided with a white label mobile wallet solution, including Mastercard prepaid cards for international use, providing end users with innovative and enhanced payment options in line with market trends. The initiative demonstrates how technology can be harnessed to accelerate financial inclusion and give people more control, better banking experiences, and a wider range of payment choices.

During the signing of the agreement, Carlo Enrico, president of Mastercard’s Latin America and Caribbean region, highlighted: “Mastercard is committed to delivering a digital economy that works for all. As the fintech landscape evolves at an unprecedented speed, Mastercard provides the infrastructure and assets to help fintechs grow and attract more people to the digital economy. We look forward to collaborating with the GCS International team through this next stage of growth and provide the solutions that will drive financial inclusion at scale.”

At the same time, Brian Paniagua, CEO of GCS International expressed: “Our company has provided friction-less PFM (personal finance management) tools and solutions to consumers creating value for individuals and their societies in Guatemala and the Dominican Republic, and in the near future, Jamaica. This strategic alliance with Mastercard is a natural evolution in the industry goal towards achieving the financial inclusion of more countries in the Caribbean and capitalizes on GCS’ proven track record ability to apply leading technology to the financial industry in benefit of those who need it most. We look forward to expand this alliance in a near future to other countries in Central America as well.”

GCS International is a leading fintech in the Dominican Republic specialized in cutting-edge technology within the payments industry, focused on the development of mobile solutions key to people’s needs such as transfers between accounts, payment of basic services, loan payments, among others.

Mastercard will continue to advance equitable and sustainable economic growth and financial inclusion around the world through a broad range of efforts. Last year, the company announced the expansion of its worldwide commitment to financial inclusion by pledging to bring a total of 1 billion people and 50 million micro and small businesses into the digital economy by 2025.

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About Mastercard (NYSE:MA)

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. www.mastercard.com.

About GCS International

GCS International is a FinTech committed to promoting digital transformation in Latin America and the adoption of new alternative channels, promoting greater access to financial services through innovative digital technologies. They believe in generating a positive social impact that meets high social, environmental and community standards by providing new platforms for inclusion and prosperity.

www.gcs-international.com

EDITOR’S NOTE: ACCESS PHOTO FOR USE WITH THIS ARTICLE HERE

CAPTION: L – r: Brian Paniagua, CEO of GCS International; Carlo Enrico, president of Mastercard for Latin America and the Caribbean; Marcelo Tangioni, Caribbean Division President, Mastercard.

Company Leverages Jamaica to Accelerate Technology-Driven Job Growth and Strengthen its Base of Digitally-Enabled Blue Chip and New Economy Clients

New ibex Jamaica Customer Experience Delivery Center

ibex opens its Campus delivery center, its fifth location in Jamaica in five years.

CARIBPR WIRE, WASHINGTON, Aug. 02, 2021: ibex (NASDAQ: IBEX), a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, today announced the opening of its new Campus location in the Sunshine City area of Portmore, Jamaica. The new facility will create 1,300 digitally-enabled jobs, bringing the company’s total employment on the island to more than 6,500 people.

“The tremendous growth being fueled by increased client demand, technology innovation and new wins with Blue Chip and New Economy customers has helped us create more than 1,500 jobs in Jamaica this year alone and placed the island at the center of the BPO 2.0 revolution,” said Jaime Vergara, senior vice president and Jamaica country manager, ibex.

“Not only has our growth accelerated economic development across Jamaica, but we are further positioning the country as a global shared services hub that is digitally transforming our clients’ customer experiences,” Vergara added.

Since opening its first site in 2016, ibex has invested more than $50M USD capital in Jamaica, increased employment from 200 jobs to more than 6,500, and enhanced the overall health and quality of life for its employees by investing more than $40M USD in annual salaries. With the opening of Campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston.   More than 500 of these positions will be utilized to support ibex’s rapid growth in the company’s insurance sector.

ibex is currently hiring both on-site and work-at-home positions with plans for additional growth by the end of 2021, this includes new job creation to address the company’s staff augmentation efforts for IT outsourcing (ITO) services.

The company will leverage its Wave X technology suite to quickly ramp agent proficiency and accelerate its speed-to-green delivery operations. This includes deploying ibex Training Simulator, a virtual solution designed to accelerate agent learning and enhance customer engagement across digital and traditional communication channels. The company will also leverage the ibex Work@Home technology suite to drive cost savings, accelerate productivity and enhance the customer experience (CX) for clients, while providing agents the ability to work at maximum efficiency regardless of location.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global contact center of scale consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 24,000 employees together with industry-leading technology, including its Wave X technology platform, to manage over 100 million critical customer interactions and driving a truly differentiated customer experience.  To learn more, visit our website at ibex.co and connect with us on LinkedIn, Facebook and Twitter.

A photo accompanying this announcement is available HERE

ibex toma control del liderazgo del sector de externalización de procesos de negocios (BPO) en Jamaica - Abre su quinto sitio en cinco años

La empresa aprovecha su presencia en Jamaica para acelerar el aumento de empleos orientados a la tecnología y fortalecer su base de clientes digitalmente habilitados de Blue Chip y New Economy

CARIBPR WIRE, WASHINGTON, Aug. 02, 2021: – IBEX (NASDAQ: IBEX), un líder mundial en externalización de procesos de negocios (BPO) y soluciones de tecnología de participación del cliente de punto a punto, anunció hoy la apertura de su nuevo campus localizado en el área de Sunshine City de Portmore, Jamaica. La nueva instalación creará 1.300 empleos habilitados digitalmente, sumando el total de empleos de la empresa en la isla a más de 6.500 personas.

“El enorme crecimiento impulsado por el aumento de la demanda de los clientes, innovación tecnológica y nuevos éxitos con los clientes de Blue Chip y New Economy nos ayuda a crear más de 1.500 empleos en Jamaica solo este año y posicionó a la ista en el centro de la revolución de BPO 2.0″, dijo Jaime Vergara, vicepresidente senior y gerente de país de Jamaica, IBEX.

“Nuestro crecimiento además de acelerar el desarrollo económico en toda Jamaica, también posiciona aún más al país como un centro global de servicios compartidos que transforma de forma digital las experiencias de consumo de nuestros clientes”, agregó Vergara.

Desde la apertura de su primer sitio en 2016, ibex invirtió más de $ 50 millones en capital en Jamaica, aumentó el empleo de 200 a más de 6.500 puestos, y mejoró la salud y calidad de vida en general de sus empleados con una inversión de más de $ 40 millones en salarios anuales. Con la apertura del Campus, el IBEX hoy cuenta con un total de más de 5,000 puestos en Jamaica en sus cinco instalaciones en Ocho Ríos, Portmore y Kingston.   Más de 500 de estas posiciones se utilizarán para apoyar el rápido crecimiento de IBEX en el sector de seguros de la empresa.

iBEX actualmente está contratando para posiciones tanto en las instalaciones como para trabajar en el hogar con planes de crecimiento adicional para finales de 2021, esto incluye la creación de nuevos empleos para abordar los esfuerzos de aumento de personal de la empresa para servicios de externalización de TI (ITO).

La empresa aprovechará su conjunto de tecnología Wave X para aumentar rápidamente la capacidad del agente y acelerar sus operaciones de entrega de velocidad verde. Esto incluye la implementación de ibex Training Simulator (simulador de capacitación), una solución virtual diseñada para acelerar el aprendizaje de los agentes y optimizar la participación del cliente a través de canales de comunicación digitales y tradicionales. La empresa además aprovechará el conjunto de tecnología ibex Work@Home para impulsar ahorro de costos, acelerar la productividad y optimizar la experiencia del consumidor (CX) para los clientes, mientras que ofrece a los agentes la capacidad de trabajar con máxima eficacia independientemente de la localización.

Acerca de Ibex
IBEX ofrece externalización de procesos de negocios (BPO) innovadores, marketing digital inteligente, tecnología de adquisición en línea y soluciones de participación del cliente de extremo a extremo para ayudar a las empresas en la adquisición, participación y retención de clientes valiosos. Hoy, ibex opera un centro de contacto global de escala que consiste de 31 instalaciones de operaciones en todo el mundo, al mismo tiempo que implementa tecnología de última generación para impulsar experiencias de clientes superiores para muchas de las empresas líderes mundiales en los sectores minorista, comercio electrónico, atención médica, tecnología financiera (fintech), servicios públicos y logística.

ibex aprovecha su diverso equipo global de más de 24.000 empleados junto con tecnología líder en el sector, incluida su plataforma tecnológica Wave X, para la gestión de más de 100 millones de interacciones decisivas con los clientes e impulsar una experiencia de cliente verdaderamente diferenciada.  Para más información, visite nuestro sitio web ibex.co y conéctese con nosotros en LinkedIn, Facebook y Twitter.

Una foto asociada con este comunicado de prensa está disponible HERE

KINGSTON, Jamaica, July 24, 2020 /PRNewswire-HISPANIC PR WIRE/ — A recent report from AP News shows that a lot of major non-essential retailers worldwide have been affected by COVID-19. According to Neil Saunders, Managing Director of GlobalData Retail, more than 190,000 stores have temporarily closed, accounting for nearly 50% of U.S. retail square footage. At the same time, Swedish fashion retailer H&M also implied that after temporarily closing 3,441 of its 5,062 stores globally, it may be forced to lay off some employees permanently. How to survive during the pandemic and take effective prevention and control measures after work resumption has become a major consideration for retailers across the globe.

In response to the challenges facing the retail industry, Dahua Technology, a world-leading video-centric smart IoT solution and service provider, has launched a professional Retail Epidemic Safety Protection Solution to help retailers maintain safe operations and improve business efficiency during the pandemic, as well as providing upgraded plans to increase ROI after business resumption.

Featuring thermal body temperature monitoring and customer flow control, the Dahua Retail Epidemic Safety Protection Solution combines two technological advantages enabled by AI to provide double value for retailers, assisting in slowing the spread of the virus while creating a safe in-store shopping experience for customers.

The Dahua thermal body temperature monitoring camera allows highly accurate body temperature monitoring of ±0.3℃ (with blackbody). With built-in AI algorithm, it can simultaneously monitor a group of people from up to 3-meter distance, enabling fast and non-contact access. When installed at the entrances of supermarkets and shopping malls, it can help retailers with preliminary screening of employees and customers with abnormal body temperature. It notifies users to take corresponding measures before the temperatures change significantly, thereby enabling the appropriate protocol and conducting a second verification by medical professionals if necessary.

For retailers who require limited customer flow during the pandemic, the Dahua AI-empowered people counting camera can automatically and accurately calculate the real-time number of people entering the store, avoiding congestion and helping to mitigate the spread of the pandemic. When the number of shoppers exceeds the set value, the device will alarm and will display on the digital signage at the entrance of the store that the number of people inside is full, reminding customers to wait at the door. No extra employees are needed to count customers manually at the door, which can help retailers reduce labor costs and improve their management efficiency.

Excellent authorized store in Jamaica
Beauty Queen Plaza
13 Crane blvd Fairview Shopping Centre Montego Bay
Tel.: 876-631-7317

Photo - https://mma.prnewswire.com/media/1219315/Dahua_Technology.jpg